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DMG35

Contributor
Original poster
May 27, 2021
2,291
7,188
Let me start by saying that I have always loved Apple and have spent thousands of dollars on their products. But I've about had it with the garbage that is the iPhone 14 Pro Max.

Two weeks ago mine just all of a sudden wouldn't power on. I was working out at the gym and I felt it get super hot in my pocket and when I took it out it would not power on. I took it to the Apple store, they couldn't fix it and said they had to ship it off. It was a terrible experience at the Apple store, costing me 5 hours of the day dealing with what I think are some very incompetent people working there.

During this time, I had no choice but to buy another 14 Pro Max as I needed a phone and the loaner they gave me was only a 64GB iPhone XR, which wouldn't work for me because I need my phone for work and needed my backup on it, which the loaner iPhone would not work for. Not to mention the loaner battery was at 82% health and barely lasted a few hours, which also wouldn't work for me.

Apple finally contacts me two weeks later and says a replacement phone is being shipped to me and nearly two weeks later I go pick it up.

So my plan was to use the new iPhone and just sell the replacement one that Apple gave me. I even have it listed here in the Marketplace (which I will be removing). I wake up this morning and the new iPhone 14 Pro Max I bought, less than two weeks old, is completely black and won't power on. It was simply sitting on its apple wireless charger last night and at some point in the night went completely dead, again.

So now I have to fire up the replacement phone that Apple gave me. Except now I can't activate it because Apple in their infinite stupidity decided to remove the SIM card. The eSim won't activate because it says the other phone needs to be near it, but that phone has no power so I can't do anything with it.

So now I am going back to the Apple Store today, to return this POS that I bought from them less than 2 weeks ago and have them figure out how to erase the phone that won't power on, activate this replacement phone, and do a return on the new one. Needless to say I am not in a great mood over this as I won't have any way to be contacted by phone until this happens.

I have never been more disgusted with Apple products than I am right now and this is the last Apple product I'm buying for a long while. For this to happen in a span of two weeks for their flagship phone is completely ridiculous, and I will not be the most pleasant of customers today to deal with when I have to take a large chunk of my day to go back over there.
 
Last edited:

DMG35

Contributor
Original poster
May 27, 2021
2,291
7,188
Haven't had any problems with mine; best phone I've ever owned.

Well I've had two that have died inexplicably for no reason, so I think its garbage. And the eSIM is moronic and now forces me to go into Apple to have a phone that can make calls.
 
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Carlsberg69

macrumors regular
Mar 26, 2023
200
230
Really sad to hear your story and what you have gone through, and chocked!! Without your first hand experience here you would just think this just couldn’t really happen with a phone at this price level, and the Apple customer service for that matter! I’m going to be very interested to hear how your visit today is going to turn out too. Well, for what it’s worth, I hope you will have better experience at least today but it’s a hard save for them….
 
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DMG35

Contributor
Original poster
May 27, 2021
2,291
7,188
Really sad to hear your story and what you have gone through, and chocked!! Without your first hand experience here you would just think this just couldn’t really happen with a phone at this price level, and the Apple customer service for that matter! I’m going to be very interested to hear how your visit today is going to turn out too. Well, for what it’s worth, I hope you will have better experience at least today but it’s a hard save for them….

Appreciate it. I'm going to do my best to not be rude, but a second trip over there to deal with a $1600 phone just deciding not to work is completely unacceptable.
 

Cobold

macrumors 6502a
Sep 16, 2014
729
1,053
Dieburg, Germany
Have you tried hard restarting the "dead" iPhone (the one that "died" on the charger)?
I guess there were some others here in that forum that reported apparently "dead" iPhones, however they could be brought back to life with a hard restart.

How to Force Restart iPhone 14 Pro, iPhone 14 Mini, & iPhone 14​

Here’s how forced restarts work on iPhone 14 Pro, iPhone 14 Pro Max, iPhone 14, and iPhone 14 Plus:

  1. Press and release the Volume Up button
  2. Press and release the Volume Down button
  3. Press and hold the Power/Lock button, continue holding Power/Lock until you see the Apple logo on the screen
Once the Apple logo appears on screen, you’ll know the forced restart is successful, and you can stop holding down any buttons.
 

DMG35

Contributor
Original poster
May 27, 2021
2,291
7,188
Have you tried hard restarting the "dead" iPhone (the one that "died" on the charger)?
I guess there were some others here in that forum that reported apparently "dead" iPhones, however they could be brought back to life with a hard restart.
Yes of course I tried that. It won’t power on.
 

DMG35

Contributor
Original poster
May 27, 2021
2,291
7,188
Do hard reset and update phone to most recent software.
It was already updated to the latest software. A hard reset does nothing, tried it multiple times. Plugging into power does nothing. Its dead.
 

Jackbequickly

macrumors 68030
Aug 6, 2022
2,586
2,639
That’s great for you. I think it’s trash after having two different ones die on me for no reason.
Not just good for me, good for 99% of the 14 PM owners.

Any electronic device can fail, even the best. Having two fail makes me wonder. If every 14PM owner had your luck, this place would be on fire and it is not. Don’t blame you for being upset, but time to move on.
 

DMG35

Contributor
Original poster
May 27, 2021
2,291
7,188
Not just good for me, good for 99% of the 14 PM owners.

Any electronic device can fail, even the best. Having two fail makes me wonder. If every 14PM owner had your luck, this place would be on fire and it is not. Don’t blame you for being upset, but time to move on.

Hard to move on when you have had two bricked phones and you can’t activate the cellular on the working phone because of Apple’s moronic eSIM decision.

And yes, having two fail has made me wonder if the 14 is trash, and to me it is.
 

RRC

macrumors 68000
Nov 3, 2020
1,512
2,370
If your not happy, take your money elsewhere and buy something else.

There are however millions of faultless iPhone 14’s…

You’ve had bad luck, that’s all it is. But you can get something else if you strongly feel the iPhone is now “trash”.

Looking at your post history, you sell all your Apple products anyway… including the very same trash iPhone 14 Pro.

Why are you selling it on here if you can just return it to Apple if it’s faulty?
 

PineappleCake

Suspended
Feb 18, 2023
96
252
Hard to move on when you have had two bricked phones and you can’t activate the cellular on the working phone because of Apple’s moronic eSIM decision.

And yes, having two fail has made me wonder if the 14 is trash, and to me it is.
Get a S23 Ultra its a great phone.
 
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Abazigal

Contributor
Jul 18, 2011
19,721
22,291
Singapore
I guess there's bound to be a few duds with hundreds of millions of iPhones sold every year. Doesn't make this suck any less for the people affected though.
 

DMG35

Contributor
Original poster
May 27, 2021
2,291
7,188
If your not happy, take your money elsewhere and buy something else.

There are however millions of faultless iPhone 14’s…

You’ve had bad luck, that’s all it is. But you can get something else if you strongly feel the iPhone is now “trash”.

Looking at your post history, you sell all your Apple products anyway… including the very same trash iPhone 14 Pro.

Why are you selling it on here if you can just return it to Apple if it’s faulty?

Nah, I’d rather just roll back to the 13 Pro.

I wasn’t selling the new one I just purchased. I was selling the new replacement phone that Apple gave me after the first one died and they couldn’t fix it.

And no, I don’t sell all of my Apple products on here. I sell when I upgrade or get something different. But thanks for your contribution though.
 

Tripps9000

macrumors regular
Dec 27, 2021
181
261
Sorry to hear about your phone problems hope you are able to get everything straightened out. Also as for the e-sim I have a iPhone 14 standard model and the loss of the SIM card does not bother me years ago when Verizon was only a CDMA network operator, their phones all had to be activated by the computer as cdma could not be used by a SIM card also I find it funny that people forget that there was a version of the iPhone 4 that did not have a SIM card slot and the reason for that is so that phone could work on Verizon CDMA network👍🏻
 
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DMG35

Contributor
Original poster
May 27, 2021
2,291
7,188
Sorry to hear about your phone problems hope you are able to get everything straightened out. Also as for the e-sim I have a iPhone 14 standard model and the loss of the SIM card does not bother me years ago when Verizon was only a CDMA network operator, their phones all had to be activated by the computer as cdma could not be used by a SIM card also I find it funny that people forget that there was a version of the iPhone 4 that did not have a SIM card slot and the reason for that is so that phone could work on Verizon CDMA network👍🏻
It’s absolutely ridiculous that I’m going to have to go into an Apple Store just to get a cellular connection. It’s one of the dumbest decisions Apple has ever made all to make it more difficult for people to switch phones. Completely moronic.
 
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BadMacRumours

macrumors member
Mar 17, 2022
84
175
Toronto, Ontario
Well I've had two that have died inexplicably for no reason, so I think its garbage. And the eSIM is moronic and now forces me to go into Apple to have a phone that can make calls.
That should’ve been set-up before you left the store.

The phone isn’t garbage. You’re just angry and talking nonsense. You had a bad experience and now you’re just in a bad mood.
 

BadMacRumours

macrumors member
Mar 17, 2022
84
175
Toronto, Ontario
It’s absolutely ridiculous that I’m going to have to go into an Apple Store just to get a cellular connection. It’s one of the dumbest decisions Apple has ever made all to make it more difficult for people to switch phones. Completely moronic.
It’s actually an extremely useful feature that allows you to have several SIM cards/phone numbers on a single phone. It’s usually pretty easy to setup. I would blame your carrier for the setup woes rather than blaming Apple. My eSIM was setup in less than 10 seconds.
 

DMG35

Contributor
Original poster
May 27, 2021
2,291
7,188
That should’ve been set-up before you left the store.

The phone isn’t garbage. You’re just angry and talking nonsense. You had a bad experience and now you’re just in a bad mood.

Dude what are you even talking about. Clearly you didn’t read. 1st phone, died and sent off to Apple. Purchased new phone, activated it. Apple sends me replacement phone for the first one. Going to try and sell it.

New phone dies. Replacement phone won’t activate because other phone is dead.

So please don’t tell me about being mad when you clearly didn’t read my op.
 

DMG35

Contributor
Original poster
May 27, 2021
2,291
7,188
It’s actually an extremely useful feature that allows you to have several SIM cards/phone numbers on a single phone. It’s usually pretty easy to setup. I would blame your carrier for the setup woes rather than blaming Apple. My eSIM was setup in less than 10 seconds.
No its apple’s fault for making you have your old phone near you when you want to set up the eSIM from a previous phone.
 
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