Hi there, I was just wondering if any of you have had experience with getting a replacement from Apple. I have a few questions about it. I'm pretty sure I'm eligible for a replacement, since my Unibody Macbook Pro has had multiple issues and has had the logic board replaced a couple of time. All within the same year. I do have AppleCare on it, and I'm going to request a replacement from them since going back and fourth and having nothing get fixed is not productive. So, my questions are. 1.) Is it better to talk to them over the phone? That way I would be able to get to a higher up directly, right? Opposed to the AppleStore. 2.) Since the update is coming shortly, apparently maybe. Would apple replace/upgrade my laptop to one of the newer ones? I assume that would depend on how long they've been out, if yes. And if so, how long after release would I need to wait to receive one of those? 3.) When doing a replacement, do they replace only the laptop itself? Or would I give them everything of mine (old box, cords, etc.) and they just give me a brand new boxed one and that's it? Thanks in advance for all the help.