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Apple's return policy on dead pixels?

T

troy14

macrumors 6502a
Original poster
Mar 25, 2008
773
131
Las Vegas (Summerlin), NV
What is Apple's return policy on dead pixels for the regular Macbook? I.E, how many dead pixels do you have to have for them to return it and get a new one..

Also, I bought my laptop on eBay (saved a LOT of $$$ on this new model), are they going to ask for a receipt?
 
troy14 said:
What is Apple's return policy on dead pixels for the regular Macbook? I.E, how many dead pixels do you have to have for them to return it and get a new one..

Also, I bought my laptop on eBay (saved a LOT of $$$ on this new model), are they going to ask for a receipt?
Click to expand...

Its within warranty and can be exchanged. Some Apple Stores have like a minimum on how many pixels need to be dead for an exchange, other Geniuses simply do it because they understand its a premium product.

Depends on your luck. On Returns, I am not sure, but I think 1 dead pixel is no grounds for returning something open and expecting no Restocking Fee.
 
Unlike Dell, Lenovo, HP, etc, Apple does not have a public Dead pixel policy. Sadly it is up to whomever is managing the store you visit, when you go in to discuss options.

image.php
 
troy14 said:
What is Apple's return policy on dead pixels for the regular Macbook? I.E, how many dead pixels do you have to have for them to return it and get a new one..

Also, I bought my laptop on eBay (saved a LOT of $$$ on this new model), are they going to ask for a receipt?
Click to expand...
If you didn't buy your Apple directly from Apple, you'll have a chance that they'll repair your screen under warranty, but virtually no chance that they'll swap you out for a new one.
 
...Really?

I just got my 2.4 Ghz Macbook swapped for a brand new one because of a single stuck pixel. And slanty keys.

But maybe it's just because I bitch a lot.
 
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