Apple's return policy on dead pixels?

Discussion in 'MacBook' started by troy14, Nov 24, 2008.

  1. troy14 macrumors 6502a

    Joined:
    Mar 25, 2008
    Location:
    Las Vegas (Summerlin), NV
    #1
    What is Apple's return policy on dead pixels for the regular Macbook? I.E, how many dead pixels do you have to have for them to return it and get a new one..

    Also, I bought my laptop on eBay (saved a LOT of $$$ on this new model), are they going to ask for a receipt?
     
  2. jav6454 macrumors P6

    jav6454

    Joined:
    Nov 14, 2007
    Location:
    1 Geostationary Tower Plaza
    #2
    Its within warranty and can be exchanged. Some Apple Stores have like a minimum on how many pixels need to be dead for an exchange, other Geniuses simply do it because they understand its a premium product.

    Depends on your luck. On Returns, I am not sure, but I think 1 dead pixel is no grounds for returning something open and expecting no Restocking Fee.
     
  3. 840quadra Moderator

    840quadra

    Staff Member

    Joined:
    Feb 1, 2005
    Location:
    Twin Cities Minnesota
    #3
    Unlike Dell, Lenovo, HP, etc, Apple does not have a public Dead pixel policy. Sadly it is up to whomever is managing the store you visit, when you go in to discuss options.

    [​IMG]
     
  4. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #4
    If you didn't buy your Apple directly from Apple, you'll have a chance that they'll repair your screen under warranty, but virtually no chance that they'll swap you out for a new one.
     
  5. Knolly macrumors 6502a

    Joined:
    Jul 22, 2007
    #5
    ...Really?

    I just got my 2.4 Ghz Macbook swapped for a brand new one because of a single stuck pixel. And slanty keys.

    But maybe it's just because I bitch a lot.
     
  6. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
  7. drew0020 macrumors 65816

    drew0020

    Joined:
    Nov 10, 2006
  8. shady825 macrumors 68000

    shady825

    Joined:
    Oct 8, 2008
    Location:
    Area 51
    #8
    I agree one is too many! Ive seen numerous people say you need 5 or more for a return/exchange
     
  9. Knolly macrumors 6502a

    Joined:
    Jul 22, 2007
    #10
    I got mine from my University's bookstore, and they only accepted the return when I had a case number from Apple detailing it.
     

Share This Page