Apples return policy

Discussion in 'Buying Tips and Advice' started by SLR2009, Mar 28, 2009.

  1. SLR2009 macrumors regular

    Joined:
    Mar 19, 2009
    #1
    Hi, I configured a Quad Core mac pro on Apple's online website. I just received it yesterday. I haven't opened it yet, I was thinking of sending it back and ordering an 8 Core Mac Pro. Would Apple take it back? Has anyone done the same? What's apple's return policy. Thanks
     
  2. dukebound85 macrumors P6

    dukebound85

    Joined:
    Jul 17, 2005
    Location:
    5045 feet above sea level
    #2
    did you bto it? aka configure it away from stock?
     
  3. r.j.s Moderator emeritus

    r.j.s

    Joined:
    Mar 7, 2007
    Location:
    Texas
    #3
    Return and Refund Policy

    If you are not satisfied with your Apple purchase of a product, please visit online Order Status or call 1-800-676-2775 for a Return Material Authorization (RMA) request within 14 calendar days of the receipt of the product. Configure-to-order, personalized or other customized products may not be returned for refund or exchange under any circumstances unless such product is Dead on Arrival (see the section below for more detailed information on such Dead on Arrival products). If the item is returnable and you send it back to us unopened in the original box, Apple will offer you a refund based on your original method of payment. You must return the product to the Apple warehouse within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. Apple will assess a 10% restocking fee on any opened hardware or accessory. If you purchased your order using an Apple Business Lease, Apple may ask you to provide a major credit card (Visa, MasterCard, American Express, or Discover) so Apple can assess the 10% restocking fee.

    Please note that Apple does not permit the return of or offer refunds for the following products:

    Product that is custom configured to your specifications, including personalized products

    Opened memory, including storage devices such as memory sticks (but excluding disc drives)

    Opened software (Note that you may return software after rejecting the licensing terms, provided the software is not installed on a computer. However, if your software includes a license that you can read before you break the seal or sticker on the software media packaging, you may not return the software once you break the software media packaging seal or sticker.)

    Electronic software downloads

    Software Up to Date Program Products (i.e., software upgrade subscription product)

    Apple Gift Cards

    Apple Gift Packaging (origami style gift box with ribbon and greeting card)

    Apple Developer Connection Products (Membership and Technical Support)

    NOTE: Apple recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Apple or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

    http://store.apple.com/Catalog/US/Images/salespolicies.html#topic-21


    Emphasis mine
     
  4. SLR2009 thread starter macrumors regular

    Joined:
    Mar 19, 2009
    #4
    Thanks, yep I added more memory, better video card, and bigger hardrive. I'm still confused though, it's an unopened box. So I assume I can't return it since it was configured?
     
  5. r.j.s Moderator emeritus

    r.j.s

    Joined:
    Mar 7, 2007
    Location:
    Texas
    #5
    But it was modified, the chances that they will be able to resell it are less than if it was unmodified, so they don't accept returns.
     
  6. desiringGod macrumors regular

    Joined:
    Feb 15, 2008
    #6
    You would have to refuse shipment in order to return it. It is too late now, but you can call.
     
  7. SLR2009 thread starter macrumors regular

    Joined:
    Mar 19, 2009
  8. ditzy macrumors 68000

    ditzy

    Joined:
    Sep 28, 2007
    #8
    Where are you from? This is not Apples policy all over the world.
     
  9. SLR2009 thread starter macrumors regular

    Joined:
    Mar 19, 2009
    #9
    I live in the United States, New York to be exact.
     
  10. gnasher729 macrumors P6

    gnasher729

    Joined:
    Nov 25, 2005
    #10
    I'd suggest you give Apple a call. If you want to send back a Quad Core Mac and order an 8 core Mac, they are more likely to accept it back at no cost than the other way round. :D
     
  11. J&JPolangin macrumors 68030

    Joined:
    Jul 5, 2008
    Location:
    Thule GL @ the TOW
    #11
    ...it doesn't hurt to call and check, you are offering to spend more money with their company and the worst they can say is "no"...
     
  12. shoppy macrumors 6502a

    Joined:
    Mar 4, 2007
    Location:
    Hants
    #12
    Yes you can return BTO order machines, I have done it before. I have never had any issues with returning BTO or CTO. Ring them up and ask them to return the order. Explain that you are after the 8 core mac pro. If you do it on line they will charge you the shipping fee, over the phone I have had it for free.
     

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