So I ordered a computer for a friend under the buy a laptop get a free ipod deal (She and I both go to college so its legit) and I screwed up on the engraving on the iPod! She wanted "Go Pens!!!" but me, not knowing a thing about sports wrote "Go Penns!!!" (Doh!). I called apple already knowing it was probably too late and asked if I could change it. The guy said no I couldnt but since he felt bad about it they were going to refund my expedited shipping charge!!! I politely declined because it was my screwup not theirs and they shouldn't have to pay for my mistake but I was completely impressed with their customer service!