You are completely right that information that delay's a purchase can be bad, but I get the sense that most Apple users wouldn't be deterred much by knowing what was coming. Especially with the incremental updates.
If I had to choose between getting a MacBook right now with X performance and knowing that there would be one in 3 months with 1.15X performance, I could decide if waiting was worth it.
Again, my sense is that a good portion of Mac buyers hang on to a piece of gear until it is borderline unusable and then buy whatever happens to be available.
I could be wrong, but it would be interesting to see what percentage of people who bought just before an update return their machines for the newer model vs. keep what they have.
Agreed, would be interesting. I think I would be in the same boat as you as far as deciding for myself if an incremental upgrade was needed. Of course I have this sickness that makes it really really hard to ignore new stuff that is coming, even if it is only a little bump
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Nah, you're wrong, its gotta be the opaque iBook! I'm just messing with you of course, I have no idea what his experience was. When I posted I wasn't thinking about the cube. As for me, I was working in Apple tech support during the opaque iBook launch, and at that time and the staining of the plastics on the opaque iBook was a big issue for us. Not to mention, it was an ugly as hell choice compared to earlier models. I never understood what the designers were thinking on that one. But yes, now that you mention it, the G4 cube hairline cracks were a major problem. The cube was discontinued before I got there so I never had any experience on that.Probably the G4 Cube.
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Everything you said makes no sense. "It allows competitors to get to market faster because they don't have to worry about manufacturing it at scale" So what? does that spoil your iPhone? It doesn't spoil the phone, just makes it not as unique, and allows competitors to take credit for being first
"It hurts morale" oh heaven forbid we worry about hurting those poor well paid snowflakes feelings. Are the snowflakes (we don't hear this silly insult enough by the way) are these the employees at Apple? If so, I'm sure plenty involved are well paid, but all the people in the trenches of front line tech and product support are not that well paid comparatively, and one upside to the job are successful launches.
"it hurts sales", well last I checked Apple are doing pretty well selling iPhones. Apple doing well and sales being hurt from leaks are not mutually exclusive. Just because they have so much cash doesn't mean they want to flush money down the toilet.
"it hurts Apple's reputation as an innovator" Apple doesn't' claim to be an innovator, isn't their mantra "we watch where the market is going then do it better"? Apple both innovates and comes to market late with superior iterations of exiting products. Both are true.
"it takes away from the surprise and delight of the fans" This is really your whole problem isn't it? "oh I want to watch a September keynote and be blown away by what's being displayed in front of me, just like Steve Jobs used to do". Well those days are over. iPhone is such a huge product, manufactured on a huge scale it's impossible to keep these things under wraps.