I'm with you. I always trade in at the Apple Store if I'm not selling or gifting to someone I know.Interesting. I've traded in a couple devices directly at the Apple Store and had no issues. Not sure if I'm missing out on a higher valuation, but I'd much prefer the easy in & out with an Apple GC.
How does in-store trade in work if you decide to return the new device you bought? When doing it via mail, you have 14 days. I guess one could buy a new machine, when one is sure of keeping it then trade in at store and get a gift card. Then use the gift card for a future purchase.This has been discussed for months, if not years, here on the MacRumors' Forum. I'm surprised this hasn't been picked up on before. Phobio is incredibly shady and even has an account on here trying to respond to people who have had a bad experience.
My advise? Do in-store trade ins. You get the gift card immediately and I had no problem doing it at my Apple Store.
How can you blame Apple for that problem? Seriously!they screwed me over. I did not get $700 for my iPhone 8 Plus and it was almost a new phone already examined by ATT and found to qualify for the $700
I got so pissed off I sold the iPhone 12 Max for $900 and went to a Samsung Ultra S21 unlocked.
Probably the last iPhone I ever buy. Left a very bad experience to get over.
Apple’s customer service has gone down the toilet in the past few years. I complained about something and they didn’t even have the curtesy to reply. They have become far too arrogant and don’t care about their customers.Have to agree, my last two devices were declared to be not what I specified and had dead pixels. They offered a lower amount and I told them to send them back and I reinspected, they were the correct devices and the clear stickers I placed over the lightening ports were still in place..... both devices were sold to happy buyers on eBay.
I also complained to Apple but did not receive a response.
I haven't done a trade in + purchase on the same transaction in years, but if it works anything like it used to (I'm sure it does), the trade in value is shown as 'Store Credit' on the transaction. So if you buy an iPad for $999, trade in one worth $300 and pay $699 out of pocket, if you return the new iPad during the 14 days you would get $699 back in cash or credited to your card and the $300 would be put onto an Apple Gift Card.How does in-store trade in work if you decide to return the new device you bought? When doing it via mail, you have 14 days. I guess one could buy a new machine, when one is sure of keeping it then trade in at store and get a gift card. Then use the gift card for a future purchase.
If this is the case, they can surely send very precise reports on the failures, as the ATE machine produces these reports. People telling they send photos of wrong units does tell a slightly different story, doesn’t it.
It is unlikely Phobio would be a scam. However, if someone in the chain is incentivized in a bad way, very strange things may happen. Is someone being paid bonuses for something?