Movies that once had beautiful landscape-oriented poster art in the library are having their artwork replaced with portrait-style.
The weird thing is, that when viewing the movies from a family member phone, all the cover art looks right. This is most annoying when so much money is spend on digital movie purchases, and a Support case with Apple is now running towards 3 months, with them not even acknowledging that there is an issue.
My daughters phone on the left, is showing my purchased movies, using family sharing. My phone on the right, is looking directly at my purchased movies. Take all Back to the Future movies, or Baby Driver as an example. But this also happens to newly bought movies (the newest Spiderman or Ghostbusters). And it's an issue on iPhone, iPad and AppleTV. But weirdly enough all covers looks fine on my Macbook, even when logged in with my Apple ID.
And I have tried everything, from just logging out of iCloud and back in again. To resetting my iPhone completely. I have even tried my Apple ID on a totally new phone, but issue is still the same. But when logging on that same test phone with my daughter account, looking at my movies through family sharing, it all looks fine. Which means, that the issue is not device oriented.
Please, if any one are having the same issue, then comment, so we can get this tiresome issue fixed.
[UPDATE]
This seems to be an issue for contries that aren't USA. I'm from Denmark, having this issue, and a friend from Italy has the same issue, but a friend from USA, does not have this issue.
The weird thing is, that when viewing the movies from a family member phone, all the cover art looks right. This is most annoying when so much money is spend on digital movie purchases, and a Support case with Apple is now running towards 3 months, with them not even acknowledging that there is an issue.
My daughters phone on the left, is showing my purchased movies, using family sharing. My phone on the right, is looking directly at my purchased movies. Take all Back to the Future movies, or Baby Driver as an example. But this also happens to newly bought movies (the newest Spiderman or Ghostbusters). And it's an issue on iPhone, iPad and AppleTV. But weirdly enough all covers looks fine on my Macbook, even when logged in with my Apple ID.
And I have tried everything, from just logging out of iCloud and back in again. To resetting my iPhone completely. I have even tried my Apple ID on a totally new phone, but issue is still the same. But when logging on that same test phone with my daughter account, looking at my movies through family sharing, it all looks fine. Which means, that the issue is not device oriented.
Please, if any one are having the same issue, then comment, so we can get this tiresome issue fixed.
[UPDATE]
This seems to be an issue for contries that aren't USA. I'm from Denmark, having this issue, and a friend from Italy has the same issue, but a friend from USA, does not have this issue.
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