As a Best Buy employee, I can confirm that the devices we sell are sold under the FLEX policy, even when bought outright. When purchased, the first SIM card installed *MUST* be a North American carrier like Verizon, Sprint, or AT&T. It will then lock to the carrier designated by the SIM. It just so happens that locking to VERIZON (a.k.a. Not locked) is a workaround. I don't sell the phones as unlocked, nor do I assist in making them unlocked. Rockitdog is incorrect, please do not listen to the advice given. The threads posted from Howard forums as well as the community forum on Best Buy.com are more than ample evidence that rockitdog isn't right, this misinformation causes plenty of headaches...while my location states this correctly unfortunately there are examples of stores who still cannot grasp this. Please do not buy the phone from Best Buy without understanding the limitations of what you are purchasing. You might end up with a locked phone or a phone stuck with the "unsupported sim" message and no way to fix it.