Next time treat it like a Craigslist transaction. Meet in a public place (not your residence) and use a dedicated Google voice number (or equivalent).
I say have her meet you at the Apple Store since all the police can do is give you a report. Have the Apple rep tell you himself what the situation is...
If the girl refuses, then offer the police meeting option, if she refuses that, she's lying....
She bought it and it worked for a month. So you are clean. Tell her to pound sand. Its not your problem anymore.
Just ignore the buyer as you have done nothing wrong, have you?
If she is a scammer nothing more will happen and the police will never be called.
I'd tell her to get lost and not bother you again.
She's trying to rip you off and the more you interact with her the more confident she becomes.
It's obvious bs that she's feeding you and you verified that what she's saying is not true so don't fall for it.
The transaction is complete and I'm sure you didn't give any refund policy so I would just ignore her.
This is a pretty sketchy situation. I agree that it is not your responsibility if everything is ok with the phone when you checked....
All of that sounds good (on paper, so to say), but it seems to sort of overlook a fairly important part of the OP:Ignore her for eternity.
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She's being very persistent for a refund (she bought it from us for £130), as far as I'm concerned buying second hand is a risk you take, a risk we accepted when we bought it.
The most worrying thing is that we think that they're a Gypsy family, now please understand that I have no issue with travelling families but round here they are the kind of people who when crossed will set fire to your house first and ask questions later, that is not an exaggeration.
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All of that sounds good (on paper, so to say), but it seems to sort of overlook a fairly important part of the OP:
Well for starters we're on pay as you go, my mum used Giff Gaff which is O2 compatible but they're a web only company, nobody to call.
As for the previous owner, that information was long lost...we can't even remember where we got it from, 18 months is quite a while and we've checked ebay records and there is no history so it's likely we bought it from a Facebook seller (we do that quite a lot).
The police station is quite a good idea though.
I definitely agree in general, but in certain situations there can be something more to it all--at least to be vigilant about--beyond simply "ignore" and move on.I don't think it matters what part of the world you're at, there is stupid/crazy people everywhere that might take a situation far.
That's the reason you don't meet at your house or workplace and pick a random public place instead.
But also doesn't mean you should give in to a strangers threats and get scammed.
Apple probably has the serial number by logging into your mom's icloud. Or the serial number can be seen in itunes.
Even if its the right serial number I'd look for water damage. I'd also borrow an O2 SIM from somewhere and test the phone. If it gets a signal and makes a call then all good.
The only thing about your story that doesn't make sense is if you don't have the serial number how the hell did you have the cops verify the phone is not on the stolen list?
We asked her for the serial and IMEI so we could contact the police, which she was more than happy to provide, still doesn't prove it's the phone we sold to her. She seemed to go on the defensive once we showed her a copy of the reports though.
Any updates?