At breaking point with the 27" i7....

Discussion in 'iMac' started by peskaa, Jan 2, 2010.

  1. peskaa macrumors 68020

    peskaa

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    #1
    So, I had my replacement iMac arrive, which was worse than the first Week 48 I had. I have another replacement set up, but right now I don't trust Apple to deliver a working machine. So, I popped an email to Steve Jobs & Executive Relations (first time I have ever done this).



    I guess the question for you guys is this: do I just keep returning, or do I call it a day and ask for a refund? If I do the latter, do I replace with another Mac of some kind?
     
  2. Hmac macrumors 68020

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    #2
    Too long and wordy. No one at Apple will read it. IMHO.

    I remember the 3,1 MacBook Pro. LOT'S of yammering about yellow screens - returns, money back, even an attempt at a class-action lawsuit. I never saw it in mine, even though it failed the "grey-screen" comparison test similar to what you posted. Apple pretty much ignored the issue, and it pretty much just died away. And sales of MBP's just kept going up and up.

    You could keep returning it, but I doubt you'll get any better version. You could get your money back, but then you'd have to get another Mac Pro and ACD.
     
  3. peskaa thread starter macrumors 68020

    peskaa

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    #3
    Really? A team who has the job of reading emails sent to that address? Should I just write "Hey Steve, your iMacs suck, fix it!"?
     
  4. SilenceBe macrumors regular

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    #4
    From my experience with companies they tend to take longer letters more serious. When you invest a lot of time for writing a complaint, it looks like the problem you have is more genuine.
     
  5. lexvo macrumors 65816

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    #5
    In your position, I think I would go for a refund. I think it will take Apple at least a few weeks before they solve all the problems. Too bad you already sold your Mac Pro.

    I myself have a iMac i5 which is perfect, apart from the yellow tinge. I can live with that for a while and will have this machine exchanged/repaired through Applecare when I know Apple sorted things out.
     
  6. peskaa thread starter macrumors 68020

    peskaa

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    #6
    Yeah, starting to regret offloading the Mac Pro now! Would you just wait until they finally fix this, or a new revision?
     
  7. ABG macrumors 6502

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    #7
    From the comments I've seen on here I'd expect a personal plea to be addressed with an offer to have your current machine fixed. I know that to some that's a cop out - however if someone is personally working on your existing machine to solve problems I guess it's more likely you'll get something at the end that works (instead of another machine hot off the production line with who knows what wrong with it).

    As for the letter / email I think its good. It sets out your problem in a clear and credible way and is probably your best route to reaching a successful outcome.

    Let us know what happens next. :)
     
  8. Hmac macrumors 68020

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    #8
    My experience is just the opposite.
     
  9. Hmac macrumors 68020

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    #9
    Yes. IMHO.

    But, if you feel better getting all that off your chest, then the effort wasn't totally wasted.
     
  10. peskaa thread starter macrumors 68020

    peskaa

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    #10
    Well, see what happens I guess. I'll let you guys know if anybody responds.
     
  11. Sir Cecil macrumors 6502a

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    #11
    By Jove! What a wonderful, jolly good letter that is. I wager the prig Mr. Jobs is really taken aback with its high and mighty, stiff upper lip, big-worded pronouncements, eh, what?
    No matter that the letter seems to be written by Billy Bunter or an escapee from "Are You Being Served?", or that the tone is as pretentious as that of a painted hussy walking into a Knightsbridge casino with her car dealer boyfriend.
     
  12. knewsom macrumors 6502a

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    #12
    What a remarkably INSULTING response, bringing NOTHING of value to the discussion whatsoever. Interesting.
     
  13. ABG macrumors 6502

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    #13
    I like to think that the huge amount of time Sir Cecil spends here reduces the time he has to annoy people IRL.
     
  14. archipellago macrumors 65816

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    #14
    its the Queen's english, well articulated.
     
  15. HLdan macrumors 603

    HLdan

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    #15
    The letter is good.....BUT....it doesn't get to the point till the 3rd paragraph. Too much unnecessary fluff in the first 2 paragraphs. The last paragraph was unnecessary as well. Calling the computer a paperweight can be insulting to the company and the customer comes across as just another disgruntled customer. The only reason I am being constructive about the OP's letter is if you want to get your point across (which you did from the 3rd paragraph down), with the exception of the last paragraph, you have to cut out all the fluff about the type of work you do, how long it takes to ship to the UK and reminding the company of how expensive the machine is, they already know. But for the fact that the majority of the letter was great and to the point, the rest of the letter could make the company ignore this and toss it.

    That said, you did the right thing and wrote them but I would just take a refund at this point and wait until Rev B comes out. Apple should have this straightened out by then. Also they will at some point offer your money back, they won't keep exchanging them. Good luck. :)
     
  16. knewsom macrumors 6502a

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    #16
    Perhaps it's because IRL, when people tell him to shut it, the Mods dont send them PMs issuing them points for "infractions". :rolleyes:
     
  17. peskaa thread starter macrumors 68020

    peskaa

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    #17
    :rolleyes:

    Point taken, I did whinge a bit too much I guess. I'm going to see if anything comes of this from Exec Relations, and if not, I'll be asking for a refund in the next week or so.

    My iMac *is* a paperweight at the moment though - I can't use it for colour work, so I'm back on the MBP.
     
  18. 09iMac=Fail macrumors regular

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    Dec 6, 2009
    #18
    OP, good letter, I hope the best for you. Don't worry about Cecil, his 3rd iMac has a tinge and he is still trying to convince himself it doesn't bother him. It's clearly not working.
     
  19. racer1441 macrumors 68000

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    #19
    And that's where I delete your e-mail if I'm apple.

    Knowing information about your particular machine / repair / refund is acceptable and required. Feeling like you are entitled to internal company thoughts is the quickest way to get your complaint thrown into the trash.
     
  20. archipellago macrumors 65816

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    #20
    unbelievable response...
     
  21. SilenceBe macrumors regular

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    #21
    Thank god for them you don't work on the department of consumer relations.
     
  22. racer1441 macrumors 68000

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    #22
    Be that as it may, it is also the truth.
     
  23. racer1441 macrumors 68000

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    #23
    How is it any different than calling Apple and saying that you'd like to buy a MBP, but you know they are having some event in January, so could you please tell me what you'll be announcing so I know what to buy?

    The OP has the right to know about any repairs he is sending in for, or about a delivery date of a new computer, or a refund if he wishes, but demanding company information because you feel like you deserve it is not only unproductive, but it will get you sent to the back of the line in almost every instance.
     
  24. InfoSecmgr Guest

    InfoSecmgr

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    #24
    Not to downplay your situation, but don't people who work professionally with color sensitive materials generally purchase screens in the $4k+ range?
     
  25. SilenceBe macrumors regular

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    #25
    I know you don't discuss internal company affairs with customers. But that isn't a reason to delete an email. You would ignore that part and try as best as you can to come up with a solution for the real problem.

    That is what good consumer relations is all about.
     

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