You also have to remember that the 30% dropped call comment for NYC was the personal opinion of one Apple Genius in regards to one customer's iPhone.
That's an FCC requirement that all US carriers w/ microcells have to abide by.
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AT&T Addressing Network Performance in Manhattan and San Francisco, High-Bandwidth Users
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"This is going to get fixed," Mr. de la Vega said. "In both of those markets, I am very confident that you're going to see significant progress."
Too little, too late. I'm going back to Verizon where I should have stayed, iPhone or no. I've had way too many calls interrupted by AT&T's poor performance in San Francisco and Oakland - dropped calls and static, mostly.
Too little, too late. I'm going back to Verizon where I should have stayed, iPhone or no. I've had way too many calls interrupted by AT&T's poor performance in San Francisco and Oakland - dropped calls and static, mostly.
Because they have cool Luke Wilson in their commercials now. They're turning the corner.
I have no idea what they said/did in the prior years, but here's their focus for this year. The 850mhz overlays for NYC and SFO will dramatically increase in-building coverage.
Attachments
These are vague statements that preclude him from being pinned down as to what will be improved, how much, and by when. It means business as usual
I would really like to hear something like, "We have a two-month plan in place which includes upgrades to over thirty mircocells in both cities. We believe this will virtually eliminate dropped calls and data traffic speeds are projected to double." Now that's an answer that says "we're on the ball."
Dropping Calls is one thing but the lack of Data is the worst for me. I use my email quite a lot and there is nothing worse than losing bars and data signal.
In his presentation, De La Vega said that data usage spiked after the 850MHz overlay in Manhattan. So much so, that AT&T is now working with its equipment vendors, who have never seen a similar problem, on how to solve the NYC performance and quality issues.
With regards to SF, De La Vega revealed that zoning restrictions and older picocells, designed for 2G usage patterns, have hampered network quality.
With regards to SF, De La Vega revealed that zoning restrictions and older picocells, designed for 2G usage patterns, have hampered network quality.
I'm just glad I don't live in those areas! My coverage has had no problems where I live.
If AT&T caps my data, I will be soooo pissed I can't even express it!!! Unlimited data is the number 1 feature of the iPhone plan that gives you peace of mind (even though texts apparently arent data and cost extra ). The iPhone uses data for so many things in so many ways. There is NO WAY I would be able to keep track with limits!
HEY AT&T... Don't forget that us iPhone users also generate a @&$# load of your revenue as well. MUCH MORE than your other users!
If AT&T caps my data, I will be soooo pissed I can't even express it!!!
Unlimited data is the number 1 feature of the iPhone plan that gives you peace of mind (even though texts apparently arent data and cost extra ). The iPhone uses data for so many things in so many ways. There is NO WAY I would be able to keep track with limits!HEY AT&T... Don't forget that us iPhone users also generate a @&$# load of your revenue as well. MUCH MORE than your other users!
Every wireless carier is probably encountering the same problem where a very small percentage of users utilize a disproportionate amount of bandwidth. In AT&T's case, as stated this morning, the top 3% of their data users are responsible for 40% of their total traffic.
I bet all the wireless carriers are just waiting to see who goes first (that is, who will begin charging per usage on new contracts).
Is there a Bit Torrent iPhone App yet?
How about content providers taking the inititive (yeah, right). I really hate the proliferation of "mouse over" advertisements everywhere. I bet the same 3% ratio is the ratio of content to crap.
</Just waking up from coma> Is tethering an ATT approved service/feature yet? Costs?
Or maybe AT&Ts not doing something right, it's just just that everyone else is doing worse. Kinda like saying Johnny is doing the best in his 5th grade class. But he's getting a D while everyone else is getting a D- or F. I don't know the statistics of every cell phone company, so I don't know what it's like everywhere.
AT&T, sorry for being a consumer of data.
So instead of actually admitting and addressing the network issues, the blame for the network issues is being placed solely on the consumers who are "hampering the experience for everyone else".
AT&T needs to get it's act together. I am always looking for a way to opt out of my contract with them because the service is horrible.
De la Vega needs to come back down to reality, and stop sounding like a complete idiot. We've been hearing for the past years about how this is going to be fixed... nothing has improved in the NYC area. Stop talking, start doing, and stop blaming your customers for consuming too much data. This wasn't a surprise to anyone, everyone knew that network consumption was going to go up 10 fold. AT&T didn't prepare for it, and still to this day haven't admitted that.
"This is going to get fixed," Mr. de la Vega said. "In both of those markets, I am very confident that you're going to see significant progress."
With about 3% of smart-phone customers driving 40% of data traffic, AT&T is considering incentives to keep those subscribers from hampering the experience for everyone else, he said. "You can rest assured that we're very sure we can address it in a way that's consistent with net-neutrality and FCC regulations."
So instead of actually admitting and addressing the network issues, the blame for the network issues is being placed solely on the consumers who are "hampering the experience for everyone else".
AT&T needs to get it's act together. I am always looking for a way to opt out of my contract with them because the service is horrible.
De la Vega needs to come back down to reality, and stop sounding like a complete idiot. We've been hearing for the past years about how this is going to be fixed... nothing has improved in the NYC area. Stop talking, start doing, and stop blaming your customers for consuming too much data. This wasn't a surprise to anyone, everyone knew that network consumption was going to go up 10 fold. AT&T didn't prepare for it, and still to this day haven't admitted that.
"This is going to get fixed," Mr. de la Vega said. "In both of those markets, I am very confident that you're going to see significant progress."
With about 3% of smart-phone customers driving 40% of data traffic, AT&T is considering incentives to keep those subscribers from hampering the experience for everyone else, he said. "You can rest assured that we're very sure we can address it in a way that's consistent with net-neutrality and FCC regulations."
AT&T stated today that its "call retainability" is within .2 percent of the best wireless company, whoever that is.
Sounds sort of small, but if you guessed that their 80 million customers avg 10 calls a day, that'd still be 1.6 million dropped calls a day more than the best.
Was your service not horrible during the intial 30 days of your contract, when you could have opted out without a penalty?
You know, AT&T is Apple's worst enemy as far as retaining users. Wife and I are travelling this week and we've had horrible coverage all week. Most of the time it's been Edge and poor Edge at that. I had been planning on upgrading my 3G to whatever is announced next June, but after this trip we've decided to just keep our 3G's until out of contract and then jump ship back to either Sprint to go to Verizon. I love my iPhone, but not enough to continue with our poor coverage. It's bad enough that I had to spend $150 for that MicroCell unit in our home so that we could make calls and we still can't receive calls. All calls go straight to voice mail when we're at home. There is only so far you can push someone. It Apple decides to stay exclusive to AT&T, we will be parting company with Apple. I'm sure they really care .
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"Incentivize"? You mean "Algorize", that when your country "produces" 25% of the carbon dioxide but only has 4% of the worlds population and therefore must pass laws to stifle the "American way of life" all the while those out on the global warming front jet set to climate change meetings in Copenhagen or build a 10,000 square foot home in Tennessee (some reports say its 22,000 square feet) all the while utilizing 20 times the energy needed that it would take for the average home owner and yet thinks they can stand on some moral high ground over those who don't blindly salute and follow!
So the iPhone's data usage will soon be "Algorize" where the average user will have little bandwidth to make the damn phone worth while while a certain select crowd will.
Check your Coverage Here!
http://reviews.cnet.com/coveragemap/
This information was gathered by Root Wireless. It shows coverage (signal strength) for all the major carriers....down to the local neighborhood/block. It's really easy to compare AT&T, Verizon, Sprint, and T-Mobile for where you live, work, and drive. Drill down on the map, then select each carrier.
Interesting...AT&T shows better coverage than Verizon in downtown Manhattan.
http://reviews.cnet.com/coveragemap/
This information was gathered by Root Wireless. It shows coverage (signal strength) for all the major carriers....down to the local neighborhood/block. It's really easy to compare AT&T, Verizon, Sprint, and T-Mobile for where you live, work, and drive. Drill down on the map, then select each carrier.
Interesting...AT&T shows better coverage than Verizon in downtown Manhattan.
I don't frequent these forums very much. But my buddy turned me on to this app the other day.
http://itunes.apple.com/us/app/at-t-mark-the-spot/id338307313?mt=8
AT&T mark the spot, for reporting issues via geotagging directly to AT&T.
I apologize if it's been posted elsewhere. It seemed relevant here for those that want to continue with the company and help in the areas that need it.
http://itunes.apple.com/us/app/at-t-mark-the-spot/id338307313?mt=8
AT&T mark the spot, for reporting issues via geotagging directly to AT&T.
I apologize if it's been posted elsewhere. It seemed relevant here for those that want to continue with the company and help in the areas that need it.
There would still be complaints ...
A cap should only be implemented if your service is CUT as soon as you reach that limit - no overages.
I've heard CHEAPER plans may be on the way like $9.99 for light usage /
$19.99 for medium and $29.99 for unlimited (but they may start enforcing their 5GB cap - which is in actuality on your account if you look at the fine print) I've also heard mention of a $39.99 plan that includes unlimited texting and a reduction of the current plan from $119.99 to $79.99 for unlimited talk, text, and data.
From what I understood - AT&T wants to reign in those that are tethering their iPhones and that this is somehow related to their tethering option which will come sometime around January 2010.
And for those that constantly whine about AT&T's service - I travel extensively throughout my region (The South) and my coverage has always been excellent and getting better. I just got two 3G towers near my home.
I'm sure its probably bad for some - but it seems like everyone wants to bash AT&T when the other carriers would be no better - if they were - they would have the iPhone. If Verizon had the iPhone everyone would be complaining about their unlimited data plans being capped at 5GB and the fact that you can't do simultaneous talk and data.
A cap should only be implemented if your service is CUT as soon as you reach that limit - no overages.
I've heard CHEAPER plans may be on the way like $9.99 for light usage /
$19.99 for medium and $29.99 for unlimited (but they may start enforcing their 5GB cap - which is in actuality on your account if you look at the fine print) I've also heard mention of a $39.99 plan that includes unlimited texting and a reduction of the current plan from $119.99 to $79.99 for unlimited talk, text, and data.
From what I understood - AT&T wants to reign in those that are tethering their iPhones and that this is somehow related to their tethering option which will come sometime around January 2010.
And for those that constantly whine about AT&T's service - I travel extensively throughout my region (The South) and my coverage has always been excellent and getting better. I just got two 3G towers near my home.
I'm sure its probably bad for some - but it seems like everyone wants to bash AT&T when the other carriers would be no better - if they were - they would have the iPhone. If Verizon had the iPhone everyone would be complaining about their unlimited data plans being capped at 5GB and the fact that you can't do simultaneous talk and data.
I have great ATT reception and speed. Complainers have every incentive to post and make noise while the vast majority who are happy don't have any incentive to go on forums and complain. That's why it seems ATT is worse than it really is.