AT&T canceled my order

Discussion in 'iPhone' started by jason330i, Oct 10, 2011.

  1. jason330i macrumors newbie

    Joined:
    Oct 10, 2011
    #1
    AT&T canceled my order without notifying me. Only when I called today to get an order status did they tell me my order was canceled.

    Had to order directly from Apple. Now it looks like I will get my iphone at the end of the month.

    Hope you all enjoy your phones this friday...

    :mad:
     
  2. mcdj macrumors 604

    mcdj

    Joined:
    Jul 10, 2007
    Location:
    NYC
    #2
    and the back story is…? bad credit? wrong info sent to them? they don't cancel orders without a reason.
     
  3. rkahl macrumors 65816

    Joined:
    Jul 29, 2010
    #3
    When somebody puts the model of their BMW in their name, I'm gonna have to say it's a credit thing.
     
  4. AFPoster macrumors 65816

    Joined:
    Jul 14, 2008
    Location:
    Charlotte, NC
    #4
    Yeah that sucks but mcdj is right, there is a reason, do you know it?
     
  5. njn007 macrumors regular

    njn007

    Joined:
    Jun 23, 2010
    Location:
    Southeastern PA, USA
    #5
    I'm gonna have to side with you here. I honestly doubt that AT&T (or any of the carriers/Apple) would cancel an order without notification.

    Bad credit is a possible reason. Late bill payments could be as well. I would also say maybe an issue with confirmation, but you preordered through AT&T, not Apple. I know Apple was accepting temporary orders that had to be confirmed by a certain time, but that wouldn't apply to you.
     
  6. jason330i thread starter macrumors newbie

    Joined:
    Oct 10, 2011
    #6
    they didn't know exactly why.

    my guess is it had something to do with porting my number.

    my credit is excellent, btw. :cool:

    sigh.
     
  7. ZBoater macrumors G3

    ZBoater

    Joined:
    Jul 2, 2007
    Location:
    Sunny Florida
    #7
    After I placed my order on Friday with AT&T, I got a weird email on Saturday asking me to sign up for some secure messaging thing. Very weird, but seemed legit, so I did, and it was AT&T sending me an email asking me to call them (through a secure AT&T messaging system I had to log in to - very weird). Anyways, I called, and they had to verify my info. Had I not called, they probably would have cancelled my order. After verifying my info, THEN they placed the order. On Saturday. Sigh.
     
  8. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #8
    AT&T knows why they cancelled your order. If you took time to post here about it then something tells me you took the time to try and find out what happened with AT&T. No one can help you here; we can only speculate what happened and the speculation is likely going to piss you off (ie: saying you have bad credit when you claim that you do not).

    I think the best thing to do is call back to find out why they cancelled. You'll get your phone but not Friday; it's not the end of the world.
     
  9. jason330i thread starter macrumors newbie

    Joined:
    Oct 10, 2011
    #9
    i suppose i could call them back, but the person i spoke to did not have an answer.

    has anybody had any problems porting their number before? i thought all you had to do was provide the phone number and account number and it was good to go.
     
  10. drew0020 macrumors 65816

    drew0020

    Joined:
    Nov 10, 2006
    #10
    AT&T cancelled my order last year as well. No one could ever figure out a reason... so they re-ordered via AT&T and that order was cancelled too. Ordered with Apple and got the white iPhone 4.
     
  11. amann76 macrumors 6502

    amann76

    Joined:
    Jun 16, 2009
    Location:
    MacWorld USA
    #11
    good glad they did i wish they would cancel everyone who keeps calling bothering the cs people and clogging up the lines for customers who actually need services
     
  12. ZBoater macrumors G3

    ZBoater

    Joined:
    Jul 2, 2007
    Location:
    Sunny Florida
    #12
    So getting an order status or a cancelled order reinstated are not legitimate services worthy of AT&T's attention? :confused:
     
  13. JRoDDz macrumors 68000

    JRoDDz

    Joined:
    Jul 2, 2009
    Location:
    NJ
    #13
    Which is why I only order iPhones directly from Apple. No middleman involved.
     
  14. codelode84 macrumors regular

    codelode84

    Joined:
    Oct 10, 2011
    Location:
    Cincinnati, OH
    #14
    same story here

    I stayed up to order the phone at 3 am and couldn't get my phone until 5 am on Friday morning. I order one for my wife and one for me. Well I was just about to go hiking on Saturday morning when for some reason I decided to check my e-mai and I received an e-mail from AT&T that said: Unfortunately, we were either unable to verify the information you provided or you have exceeded the number of lines of service that we allow customers to purchase online. As a result, your order has been canceled.

    What B.S. Called and talked to 4 reps and not one knew what was going on they kept telling me they where going to transfer here and there and next thing you know each time I was disconnected. I finally got a woman who just placed another order for me and I got a couple of e-mails after that but I still haven't been able to verify status of the order so I have a feeling they are going to cancel that order too. My wife's order is still processing on apple.com which scares me to.

    This is not a credit issue b/c I have good credit and I was fully eligible for upgrade. The only thing I think may be a problem is b/c I placed my wifes order on apple.com and I couldn't get back on so I placed mine on at&t.com b/c it kicked me off after her order was placed.

    To top it off all three phones are being charged to my AMEX acct although I know the one order is canceled b/c I used the email receipt to verify it but no AT&T rep I have spoke to can see it.
     
  15. jason330i thread starter macrumors newbie

    Joined:
    Oct 10, 2011
    #15
    yup, that sux.

    just went back and scanned my inbox, junk mail, and trash. all i have is the order confirmation placed on oct 7th. nothing else about my order being canceled.
     
  16. trouble747 macrumors 6502

    Joined:
    Jul 30, 2011
    #16
    AT&T was having some issue running credit cards. I know that my credit card company flagged the AT&T charge as fraud and refused to pay it (and then called me the next day to verify the charge). AT&T then sent me an email saying that there was a problem and I needed to provide an alternate form of payment. When I called, the rep said they were having this problem with a lot of orders.

    I cancelled my order with AT&T and ordered from Apple instead.
     
  17. lulla01 macrumors 68020

    lulla01

    Joined:
    Jul 13, 2007
    Location:
    U.S
    #17
    port

    Whenever your ordering equipment, in my experience porting the number after you receive the equipment is the best bet. It makes sure things operate smoothly regarding the port process.
     
  18. ZBoater macrumors G3

    ZBoater

    Joined:
    Jul 2, 2007
    Location:
    Sunny Florida
    #18
    Yeah. When I left AT&T 2 years ago I ordered 4 phones from Verizon and the porting process was flawless. But now coming back I ordered 4 phones (2 iPhones and two dumb phones) and am porting all four numbers, and I am now wondering if I pushed my luck too far.... :eek:
     
  19. codelode84 macrumors regular

    codelode84

    Joined:
    Oct 10, 2011
    Location:
    Cincinnati, OH
    #19
    My order wasn't a port it was a upgrade of a 3G and 3gs.
     
  20. megapopular macrumors 6502a

    Joined:
    Aug 21, 2007
    #20
    Can you...

    Go to a store on launch date and pick one up? If you're not in a big city it shouldn't be hard at all to walk in and pick one up with hardly a line at all.
     
  21. codelode84 macrumors regular

    codelode84

    Joined:
    Oct 10, 2011
    Location:
    Cincinnati, OH
    #21
    I don't think that will be an option unless they cancel my orders and I'm hoping that doesnt happen. I should have just waited to get it at Apple.
     
  22. jason330i thread starter macrumors newbie

    Joined:
    Oct 10, 2011
    #22
    nah, thats ok. our local apple store will probably be crowded. and it would be tough to stand in line with a toddler.

    i will just wait.

    but i have learned my lesson:
    order directly from apple.
    AT&T is generally incompetent.
    porting may make things worse.

    got it.
     
  23. djransom macrumors 68040

    djransom

    Joined:
    May 14, 2008
    Location:
    Chi-Town
    #23
    Apple still has to verify the information with your carrier.
     
  24. ZBoater macrumors G3

    ZBoater

    Joined:
    Jul 2, 2007
    Location:
    Sunny Florida
    #24
    I tried several times to order from Apple.com, and it kept telling me to go the store. I think it didn't like me trying to port numbers. I tried upgrading my existing line of service with Verizon, and that it would let me do for $849.

    Funny thing is that of my 4 phones, two are eligible for upgrade next month (23 months on contract). They still wanted $849 if I wanted to upgrade those. Ha!

    It was a lot cheaper for me to pay the ETFs and switch to AT&T than deal with Verizon. But that meant ordering from AT&T.com and not Apple.com.
     
  25. DDar macrumors 6502

    DDar

    Joined:
    Dec 9, 2007

Share This Page