AT&T Charges For Checking Voice Mail

Discussion in 'iPhone' started by Resist, Feb 2, 2009.

  1. Resist macrumors 68030

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    Jan 15, 2008
    #1
    I am pretty ticked off right now after finding out that AT&T charges minutes for checking our voice mail. They don't consider the number a mobile to mobile call. What a freaking scam to get people to buy a more expensive plan!

    I am upset as it is about the high price for their text plans now I have to deal with this. Maybe with all the company lay offs, people will cancel their accounts and the plan providers will be forced to lower plan prices to keep customers.
     
  2. JD914 macrumors 6502a

    JD914

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    Sep 24, 2007
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    Dutchess County NY
    #2
    do you spend the entire day checking your voicemail? :rolleyes:
     
  3. VTECaddict macrumors 6502

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    #3
    is been that way since forever (pac bell wireless?) here in CA. im pretty sure most if not all carriers charge normal airtime for voicemail checking as well.
     
  4. Resist thread starter macrumors 68030

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    #4
    When I can't answer my phone and calls come in, they go straight to voice mail. When I see I have voice mail I check them. This can happens several times a day. We have a 700 minute Family Plan so between our 2 iPhones voice mail can be called a lot.


    We came to AT&T from Verizon and I don't remember voice mail always being charged to our minutes. We had Verizon for 11 years and I know for a fact voice mail was not charged when we started with them, maybe that changed years later.
     
  5. daihard macrumors 6502a

    daihard

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    #5
    Doesn't the iPhone save the messages locally (i.e. "Visual Voicemail")? That way, checking your voice mail should not invoke a phone call.
     
  6. SpaceKitty macrumors 68040

    SpaceKitty

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    #6
    It's that way with every provider that I know of. Before I had AT&T I had Sprint and it was the same way with them.
     
  7. danny_w macrumors 601

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    Location:
    Austin, TX
    #7
    If you want to save the cost you can always check your voicemail from a landline (no charge). You are paying for the airtime to connect from a cell phone; at&t has always charged AFAIK, at least since the early 90's.
     
  8. dissdnt macrumors 65816

    dissdnt

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    Aug 3, 2007
    #8
    If it's a feature they will charge. I can't wait for the day for these stupid exclusive phones go to all carriers so we can have some real capitalism here.

    Ug.
     
  9. VSMacOne macrumors 601

    VSMacOne

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  10. daihard macrumors 6502a

    daihard

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    Location:
    Seattle, WA
    #10
    Folks, hold on a sec. What's all this talk about AT&T charging for checking voicemail when the iPhone has the "Visual Voicemail" feature which downloads the messages locally, hence not requiring you to call any phone number to listen to your voicemail?
     
  11. SpaceKitty macrumors 68040

    SpaceKitty

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    #11
    Maybe he's talking about another phone? Besides our two iPhones, we have a Blackberry. You have to call VM to get messages on that phone.
     
  12. rarity macrumors regular

    rarity

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    Sep 27, 2008
    Location:
    Florida
    #12
    I've had AT&T/Cingular forever and it's always been like that. I never expected an iphone to be any different.
     
  13. ncsmith4 macrumors 6502

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    Jul 15, 2007
    #13
    This is an iPhone forum. You dont pay to get voicemails on the iPhone cuz they are saved locally on the phone...
     
  14. aethelbert macrumors 601

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    Chicago, IL, USA
    #14
    Unless you're not using a plan with unlimited data, that is...
     
  15. Rayfire macrumors 68020

    Rayfire

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    #15
    Are you using the Visual Voicemail feature to begin with on your iPhone? Like what others said, it is saved locally, no need to call some voicemail numbers.
     
  16. Resist thread starter macrumors 68030

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    #16
    Well we just press the iPhone voice mail button, I assume that is how it is done.

    Again AT&T says we get charged air time for this using the iPhone to check voice mail, unless you do it during the off peak unlimited time.
     
  17. Jess.H macrumors member

    Jess.H

    Joined:
    Jan 17, 2009
    #17
    I agree, it's amazing how much of a stranglehold telecom companies have managed to gain. I'm hoping that these companies eventually just become dumb pipes for information.
     
  18. acousticbiker macrumors 6502

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    Jun 28, 2008
    #18
    I believe Visual Voicemail is a data-based service. So, assuming you have an iPhone data plan there should be no extra charges for checking your VM (using the VM tab in the Phone app, that is, and not dialing your phone number)
     
  19. Resist thread starter macrumors 68030

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    #19
    There is no "charge" but doing so does cost you in air time against your plan's allotted limit.
     
  20. daihard macrumors 6502a

    daihard

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    #20
    No, it shouldn't. Like acousticbiker says, Visual Voicemail downloads your messages using your data plan.
     
  21. Resist thread starter macrumors 68030

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    #21
    Hmmmmm, makes me wonder then if I checked my voice mail by dialing my number and that is the reason I got charged air time once. But I know I have used the voice mail button on my iPhone before.
     
  22. yg17 macrumors G5

    yg17

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    Location:
    St. Louis, MO
    #22

    Sounds like your account isn't properly provisioned for visual voicemail. Give AT&T a call.
     
  23. Resist thread starter macrumors 68030

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    Jan 15, 2008
    #23
    Not sure what you mean by that. AT&T can only connect the iPhones they sell one way.

    If it turns out the air times we were charged happened because we dialed our number to check voice mail and not charged for using the iPhone voice mail button, then everything is fine.
     
  24. Rayfire macrumors 68020

    Rayfire

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    Aug 25, 2008
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    PNW
    #24
    For the highlighted part, yes you will get charged airtime for that.

    If you however use your Phone app, tap the Voicemail, and listen from there, you won't get charged - as this is the Visual Voicemail which is supposedly tied up with your iPhone 3G data plan once you've bought it, which somehow makes no sense why you want to call your number just to check your voicemails if you can do it simply by tapping Phone -> Voicemail on your iPhone (unless I'm missing something here, well probably you're "away" from your iPhone)
     
  25. Resist thread starter macrumors 68030

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    Jan 15, 2008
    #25
    Rayfire thanks for clearing that up. I am not sure why we called our cell numbers to get our voice mail, to be honest I don't even remember doing it. Maybe we did it out of habit from our other phones.

    Here is an interesting tid bit. On my AT&T call record it shows I made a one minute call to voice mail during the week, at 10:06PM. If in fact I actually dialed my number to get voice mail, then why did I lose calling time when this was made during off peak hours? That should be unlimited call rates then, where I wouldn't be charged.

    Or is it that no matter when you dial voice mail (not the voice mail iPhone button) it is charged against your plan hours?

    Is it possible I had to call my own number to set up visual voice mail and password? I don't remember if I did or not.
     

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