AT&T Customers Continuing to Experience Excessive Dropped Calls

[goobot]

and obviously have either never made any calls or do not live in a major metropolitan city like NY.

i live in one of att's top 3 markets and havent dropped a call for a year. and both me and my dad (who also doesnt drop calls) are on the phone a lot.

for all the people saying they have a bad signal just in your house its your own fault. not att's.

also to this chart thing i bet most of the people on that chart are att haters just cause the iphone is att only. FYI dont get a phone if its service doesnt work near you. you have no right to complain if there are other carriers to choice.

 

[deannnnn]

i live in one of att's top 3 markets and havent dropped a call for a year. and both me and my dad (who also doesnt drop calls) are on the phone a lot.

for all the people saying they have a bad signal just in your house its your own fault. not att's.

also to this chart thing i bet most of the people on that chart are att haters just cause the iphone is att only. FYI dont get a phone if its service doesnt work near you. you have no right to complain if there are other carriers to choice.

My phone doesn't work on the street in New York.
That's not AT&T's fault?

Coverage tends to be better in America's suburbs like say... Long Island?

 

[deannnnn]

i live in one of att's top 3 markets and havent dropped a call for a year. and both me and my dad (who also doesnt drop calls) are on the phone a lot.

for all the people saying they have a bad signal just in your house its your own fault. not att's.

also to this chart thing i bet most of the people on that chart are att haters just cause the iphone is att only. FYI dont get a phone if its service doesnt work near you. you have no right to complain if there are other carriers to choice.

PS. I don't doubt what you're saying, by the way. My phone works great when I'm in Miami. There are just very localized issues, and if you're in one of the problem areas, it can be very frustrating.

 

[blindzero]

I'm just outside of DC and don't have any issues with dropped calls or missed voicemails.

I did when I was on Edge, but since 3G it's been great.

Call quality on the other hand wildly variesfrom unbearable to decent sometimes within the same call.

 

[ThunderSkunk]

Well I just came across this in the local paper:

Apparrently, everybody loves AT&T.

Darlings, even.

Sniveling Sycophants...

 

[m4c1nt05h]

i really don't understand all the people in NYC who have dropped calls multiple times a day.

i live in brooklyn, ny and work in manhattan. i have NEVER experienced the amount of dropped calls as some people on macrumors (who live in the nyc area) have.

i want to know how many calls for those who have all these "problems" with AT&T make a day. i do not have a land line, so my iphone is the only phone i have. i have owned an 1st gen iphone and i have had a 3Gs for almost 1 year.

i make, on average, about 5 - 20 calls a day. i may experience a dropped call or a call that didn't go through about 3 - 5 times PER MONTH.

the only annoyance that i have experienced more often than i'd like has to do with visual voicemail. sometimes, when i try to play my messages via visual voicemail, it never connects. so i have dial my iPhone's # and check my messages the old school way. but that doesn't happen that often.

for all those people who have dropped calls every day, are your iPhones jailbroken? i am not sure that would have anything to do with it, though.

 

[QCassidy352]

I had about 2 dropped calls in 2 years with AT&T until very recently, and just in the past few weeks I've had a few (maybe 5?). Definitely annoying but my fiance has had even more with vzn, so what can ya do.

 

[theheadguy]

I've never had a dropped call.

I have had ATT for almost three years now - and I haven't had one dropped call.

Works fine for me here in L.A.

I've been with AT&T for many years and I can not remember the last time I had a dropped call.

I haven't had any dropped calls yet.

I honestly can say no dropped calls for me in Boulder

For christ's sake -- Arn, why not make a sticky for people who's phones work?

Dismissive Title Macrumors!No Problemo (in honor of all the illegal aliens celbrating Cinco de Mayo by going to the Los Suns basketball game without any tickets 'cuz Lord knows you can't ask for "Papers Please" err tickets!

Get your politics out of this thread. There is a place on this site for that crap.

 

[Longey Nowze]

I don't think it's an iPhone problem, I live outside the US and I have never had a dropped call. I have also used the iPhone in various countries including the US in Boston to be exact and I experienced no problems.

My husband has been an AT&T user for over a decade. He never experienced dropped calls until we started dating and he was talking to me (I'm on an iPhone, he is not). We often get disconnected 2-4 times per hour as we talk during our commutes home. We have different shifts, but take the same routes home and we get dropped no matter whether I'm stationary and he's moving, vice versa, or if we're both moving. This also happens when we're on business trips - both stationary - him at home, me in a hotel - and we will get disconnected. The recurring motif has been the iPhone. When I talk with others who have AT&T but no iPhone, they only get disconnected when they are talking w/ someone who has an iPhone. The worst issue is when I am communicating w/ someone iPhone to iPhone.

IF this wasn't the iPhone and otherwise so awesome, I would have switched a long time ago... and frankly, I'm still contemplating going to another phone when my contract is up - because the dropped calls are so aggravating.

Coworkers of mine that have switched from Blackberry on AT&T to iPhone have reported an inordinant number of disconnected calls since switching to the iPhone, even though it's the same carrier, same phone number and same physical location of use.

My "assumption" is that the iPhone software is making some errant call to the tower intermittently (whether too high/low power request or other issue) at which point, the tower drops the call.

While my experience with disconnects are sometimes random, there are some places that either I or my husband will be travelling by, when we will experience a disconnect - a place where he never gets disconnected while speaking to others w/o iPhones... places I never got disconnected before having an iPhone, either.

This may not be just an AT&T issue. It could be when you are a certain distance from a tower (lower power or significantly higher power?) and/or the phone is experiencing a push of data, that the interrupt happens.

This has largely been the elephant in the living room that AT&T and Apple has been ignoring. I have not only not seen an improvement, I've seen the situation get worse over time - whether this has to do w/ an increase of iPhone use faster than the towers can keep up, OR problems w/ iPhone OS updates or a combination of both - who knows. They need to fix this already.

 

[calsci]

they never seem to be on top of this issue.

 

[calzon65]

Great phone, crappy AT&T service, Apple should develop a version to run on Verizon.

 

[IBradMac]

AT&T Customers Continuing to Experience Excessive Dropped Calls

Four years now. wow.

 

[Wilbah]

I challenge you to walk down the west side, anywhere... but take 9th avenue from say... the 57th St to the mid 30's. Just get in a cab. Make a phone call in regular traffic. I'd be willing to wager that at least 75% of the time you drop a call, once, if not twice during that trip. It happens to me nearly every day.

i really don't understand all the people in NYC who have dropped calls multiple times a day.

i live in brooklyn, ny and work in manhattan. i have NEVER experienced the amount of dropped calls as some people on macrumors (who live in the nyc area) have.

i want to know how many calls for those who have all these "problems" with AT&T make a day. i do not have a land line, so my iphone is the only phone i have. i have owned an 1st gen iphone and i have had a 3Gs for almost 1 year.

i make, on average, about 5 - 20 calls a day. i may experience a dropped call or a call that didn't go through about 3 - 5 times PER MONTH.

the only annoyance that i have experienced more often than i'd like has to do with visual voicemail. sometimes, when i try to play my messages via visual voicemail, it never connects. so i have dial my iPhone's # and check my messages the old school way. but that doesn't happen that often.

for all those people who have dropped calls every day, are your iPhones jailbroken? i am not sure that would have anything to do with it, though.

 

[corrado7]

I have had ATT for almost three years now - and I haven't had one dropped call.

do you make phone calls?

 

[Wayazo]

As much as I want to say that it s a grass is always greener type situation, in Phoenix AT&T is considered the worst. Especially indoors. They really must stretch the towers out here in the desert. I can;t even use my iphone in my home.

I live just north of Seattle. I have an AT&T cell tower (sign on tower base identifies it as such) within line of sight less than a quarter mile away in a residential area. Inside my house I have never had a single call successfully completed on my iPhone. They have all dropped out. If I step outside where I can see the tower, about half the calls drop out. I also have delayed reception of SMS and voice mail. For example, this morning I received a voicemail that was left for me the previous evening. I've replaced my phone and cards twice without luck. My neighbor has Verizon. He can stand inside my house right next to me, get full bars, chat up a storm, SMS, browse Internet.

Go figure.

 

[Freshfishing]

50% of calls dropped by ATT

At least 50% of my calls are dropped on ATT iPhones in MN. I probably know 50+ people in the area who have iPhones and everyone has the same level of issues. We are all getting really good at texting!

 

[celo48]

I am not a big fan of AT&T either but how come T-Mobile does better than AT&T , I do not know.

AT&T is not THAT bad. I know it is better than T-Mobile at least.

 

[nimbusthegreat]

sh&t

ever since switching to sh&t when i bought the original iphone, i've had problems. it seems to get worse with each passing day. in the last month i've spent over 10 hours on the phone with sh&t trying to get this fixed to no avail. i love my iphone but HATE the network it's on.

 

[iphones4evry1]

I have definitely noticed an increase over the past few months. I used to experience a dropped call about once every two months, and now it's about twice per week.

AT&T really needs to work on this problem. It seems to be getting worse.

 

[joncdixon]

Best phone --- Worst Network

I have been with Sprint, T-Mobile and Now AT&T. Moving to AT&T the day after the release of the 2G iPhone.

How can this story be marked as new?!?

For the past 3 years I have told it like it is....

The iPhone is the best device on the planet: on the worst possible network!

With huge profit sharing, I feel Apple will never leave AT&T.

I will continue to use my 3G until the day they release of version 4.

 

[dumb terminal]

I challenge you to walk down the west side, anywhere... but take 9th avenue from say... the 57th St to the mid 30's. Just get in a cab. Make a phone call in regular traffic. I'd be willing to wager that at least 75% of the time you drop a call, once, if not twice during that trip. It happens to me nearly every day.

Heck, I work in an office in the Flatiron District, and on my work iPhone, it is literally an act of god if your call lasts longer than two minutes. I get slightly better times at home in Brooklyn (Prospect Heights), but I'm averaging about 5-6 dropped calls during the day. It's frustrating (and embarrassing at the same time) when I lose a call with a client, and after calling them back, they ask "Are you on AT&T?" And not to mention the absolutely atrocious data speeds.

Strangely, my (personal) Verizon Blackberry has never had a problem anywhere in NYC. Hmm

 

[hexonxonx]

AT&T's plan worked brilliantly.

They put me through a year where about 40% of my calls got dropped and then fixed it so only about 5% get dropped now.

So even though that's worse than the other carriers I am personally thrilled with that number.

So...good plan, AT&T!

I too rarely have dropped calls. It's gotten much better since September. I can talk anywhere in the house now without the call dropping.

 

[BornAgainMac]

Maybe it isn't AT&T but the iPhone caller that is bragging about his iPhone, iMac, Apple, and Microsoft is dead, Flash sucks, Google copies... <click>

 

[WiiDSmoker]

I'm not letting AT&T off easily, but I still argue that half of the problem is the iPhone itself. When I'm the only person with an iPhone and everyone else around me is on old cell phones on the same network and they have 5 bars and I have no signal, there's a problem.

 

[m4c1nt05h]

Heck, I work in an office in the flatiron district, and on my work iPhone, it is literally an act of god if your call lasts longer than two minutes. I get slightly better times in Brooklyn (Prospect Heights), but I'm averaging about 5-6 dropped calls during the day. Sluggish data speeds in Midtown Manhattan.

Strangely, my (personal) Verizon Blackberry has never had a problem anywhere in NYC. Hmm

i work in the flatiron district too. on 5th ave around 19th st.

i believe that you have issues with your iPhone but i am baffled as to why i have never experienced the amount of problems that many have here in NYC. don't get me wrong, i feel lucky i haven't had as many dropped calls.