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Hopefully someone at ATT will read these posts! In the same boat, last 3-4 weeks been getting worse in R.I.

It won't matter. I am a firm believer than unless you have pressure from a competitor you can take your time fixing your problems. And until the iphone ends up on another carrier I can't see AT&T making improvements for Iphone users a priority. Despite what steve says I believe that the AT&T networks would be better if the iphone was on multiple carriers. It may have been a good decision for steve financially to make it exclusive but its not a good decision by steve for the iphone users.
 
I have a 3G and my calls keep dropping for no apparent reason. I'll look down right after it ends and have 0 bars then 2 seconds later, standing in the same spot, I will have full bars. It is quite frustrating. Good thing I text more than I talk though or else I'd be highly annoyed.
 
I'm in the Dallas (DFW) area and I don't have any problems with dropped calls. As far as data is concerned, I did notice that it was always faster when I was in Waco (one hour south) where there is less people. However, it seems like in the last six months, the data speed has gotten better.

Once week when I did get a seried of dropped calls someone told me to go into settings/general/reset/ reset network. I'm not sure if that fixed it but that was the only time I remember having a bad issue with dropped calls.
 
WTF? Why do people buy phones without knowing if they work in their areas first? If I went by what people say on these boards, I'd have bought a Verizon phone that wouldn't work in my area, and on a phone that's crap....

STOP MAKING PURCHASING DECISIONS BASED ON OTHER PEOPLES OPINIONS!

Maybe you can help me out...I bought my 2G iPhone the day it was released. I did my research and knew I was going to lose a few bars going from T-Mo to AT$T. At home (where I work) I was getting 3 bars, which was 'okay.' A year later it dropped a bar and a year after that it dropped another bar+. I've swapped out phones and etc. AT$T continues to blame me, Apple, my trees, my microwave and even my fridge.

About 2 months ago I was finally creeping up to the 2-3 bar range and was again getting okay service. Then all of a sudden, about a week ago, I'm back to 1 bar and multiple dropped calls a day. What gives?

In the meantime I've been doing my *research* on Verizon and hoping Apple finally makes the jump in June.
 
There aren't words for how much I hate AT&T.

The ONLY reason I'm ATT is the iPhone. I get dropped calls all the time, billing issues out the yin-yang, terrible customer service who I can't even understand 75% of the time.......the list goes on.

I know it's not only ATT, but the notion that I have to pay an additional $20/month for SMS when I already pay those *$%&#^%s $30/month for "unlimited" data. WTF about it is unlimited if I can't send text messages (read: data) as part of the package. It's legalized robbery. I wish the other major carriers would follow Sprint's lead of the $69/month truly unlimited plan.

I wish I could do something worse than just leave ATT...like crap in a UPS box and ship it to their home office.

I swear I will leave ATT the very instant the iPhone becomes available on Verizon or Sprint. I'd really prefer Sprint, but Verizon will do.

ATT has been riding the iPhone train for almost 3 years, knowing that people will put up with their crappy service and other misc BS because they want the iPhone bad enough. It just makes me sick. I hope they go bankrupt when they lose the exclusivity on the iPhone. Booooo.
 
Try Edge

I was looking into the MicroCell because I get tons of dropped calls in my apartment even though I have 4/5 bars. The AT&T employee told me that the Edge network is much less crowded in our area, Santa Monica, CA so you get far less dropped calls. Go to /settings/general/network and turn 'Enable 3G' off.
So far so good.
Since the majority of my problems are at home and I have wifi here it's a reasonable short term solution while they build more towers in our area later this year. Of course I can always turn 3G back on when I'm away from home and want to use the internet capabilities of the phone.
Love to know how it works for others.
Cheers,
Sam
 
Please note that non of the supposed "BETTER" carriers have the iphone congesting there network with psychotic amounts of data congestion especially in the larger cities like New York this is such a ******** biased statement and study that AT&T is having excessive dropped calls. You know I hope Verizon LLC does end up getting the iphone so they too can see exactly that the iphone is the cause of said congestion and dropped calls, and if you wanna poll the typical AT&T customer that doesn't use a iphone they don't see this issue. Its the fact that Apple who has been developing phones for 3 years now....3....people companies like Motorola, Nokia, LG, and others including HTC have been at this 10 or more years they know how to make a phone. 90 percent of the AT&T supposed dropped calls are from people using the Iphone, its not a AT&T thing as much as it is that apple has yet to perfect making phones like Motorola and Nokia who have been in the business since the beginning of cellphone technology have. So before you go spouting off that AT&T is a horrible provider maybe you should do some research into what type of handset most of these people are using when they have these supposed "EXCESSIVE" dropped calls and I bet most of them will answer Iphone.
 
I used to never get dropped calls on AT&T and lastnight alone i had 2-4. To top that off, i called my GF and it was ringing (at least on my end) and her phone never even rang. Called both of my parents, same thing. They were 5 feet away from me at the time. WTF. :eek:
 
Umm... wow .... just wow.... utter B.S.

drevvin: I don't know where you get your "facts" from, but this is utter B.S. according to everything my friends and I have experienced.

Other carriers are going to have just as much "network congestion" with the other smartphones they're starting to put on their systems (Android based platforms with "true web browsers", etc.). So if your statement was accurate, we'd see a surge of complaints from Verizon customers, since they got the HTC Hero and Incredible phones. We don't....

Furthermore, the dropped call issue has LONG been an issue for AT&T, no matter which phone you use with them! One of my friends had a Razr and a Blackjack phone on AT&T, and got an iPhone after that. He had the same number of call drops with any of the 3 phones while he was with them -- usually in the same places where their signal was inadequate.

Words like "horrible" are relative... What one person considers horrible, someone else will consider acceptable. But I think it's clear that AT&T is not one of the "better" providers. I have a laundry list of issues with them, including their latest screw-up ... issuing me a VISA rebate card that's not possible to activate, because they didn't set it up properly. (I'm supposed to enter the last 4 digits of my acct. number as my PIN to activate it by phone or over the web, but it won't accept them!) They're also notorious for screwing up my billing by not sending me a bill one month, and then billing me for 2 consecutive months - if I don't proactively sign into the web and pay them first. They're FAR more expensive than some of their competitors for basic voice service, despite the relatively lousy coverage. And even the rollover minutes are subject to cancellation under all sorts of conditions, including when you decide to go from a more expensive plan to a less expensive one or fail to use them up in a 1 year period of time.

An over-saturation of data usage on a cellular network should cause issues with poor DATA performance, but should have NO bearing on dropped calls on the VOICE side. I'd be relatively ok with occasional poor data performance, because that's of secondary importance to me, really. You can always retry a download or wait a little longer for an email to pull in. But the VOICE side needs to be pretty bulletproof. You can't recover from dropped calls without redialing the phone.... AT&T seems to be playing a lot of games of promising data network improvements in response to people's complaints of VOICE issues, hoping they're ignorant of the way the network works.... (Voice issues are more expensive for them to fix since it usually means new towers have to be put up, vs. possibly just increasing some back-haul bandwidth to an existing tower.)


Please note that non of the supposed "BETTER" carriers have the iphone congesting there network with psychotic amounts of data congestion especially in the larger cities like New York this is such a ******** biased statement and study that AT&T is having excessive dropped calls. You know I hope Verizon LLC does end up getting the iphone so they too can see exactly that the iphone is the cause of said congestion and dropped calls, and if you wanna poll the typical AT&T customer that doesn't use a iphone they don't see this issue. Its the fact that Apple who has been developing phones for 3 years now....3....people companies like Motorola, Nokia, LG, and others including HTC have been at this 10 or more years they know how to make a phone. 90 percent of the AT&T supposed dropped calls are from people using the Iphone, its not a AT&T thing as much as it is that apple has yet to perfect making phones like Motorola and Nokia who have been in the business since the beginning of cellphone technology have. So before you go spouting off that AT&T is a horrible provider maybe you should do some research into what type of handset most of these people are using when they have these supposed "EXCESSIVE" dropped calls and I bet most of them will answer Iphone.
 
Please note that non of the supposed "BETTER" carriers have the iphone congesting there network with psychotic amounts of data congestion especially in the larger cities like New York this is such a ******** biased statement and study that AT&T is having excessive dropped calls.

The iPhone data use will not have any effect on the Verizon voice network. The Verizon network is designed to keep voice separate from data. With that said I don't think it matters. I don't think we will see the iPhone on another carrier before 2012. If AT&T doesn't work for you either wait another 2 years or do what I did and switch to an Android phone.
 
Drop Call Reports - AT&T Fixes Tower!

I have a huge drop call and coverage issue at my new home in Rancho Cordova, CA. I live by Jackson HWY (16). I have been excessive with my reports through my AT&T iPhone app "Mark The Spot". After 6 months of reports for only about 10% of the issues (I have so many issue here 10% was a lot :eek: of reporting!) I've experience they sent me a message letting me know that my reports helped pinpoint a tower issues and it will be replaced in a few weeks!

I know AT&T has issues, but I'd like to see if Verizon would actually do something like this! I am not happy with the network experience I've had here, but I am really happy to see that my voice was heard from a large company using innovative tools created by them on my iPhone.

I can tell that the tower is currently being worked on, because my service is getting worse. It won't be long now that I'll finally be able to a constant signal and hopefully no more dropped calls.

Before I received the message that they would replace the tower I ordered an AT&T micro cell. I think I'll install it anyway just to see how it will improve my coverage. This also brings up another point that they are giving us the ability to fix coverage issues with the Micro Cell they are offering. I know it's $150 (expensive), but at least they are offering an alternative for you.

One thing I've noticed as a customer is any aspect of the New AT&T that was legacy Cingular seems in the most part to be fine. It's all the junk they merged in from the legacy AT&T Wireless. This goes for call centers, towers, policies, etc. If I call customer service and have an excellent experience I'll ask the rep, "Are you legacy Cingluar or AT&T?" Every time they say Cingular. Of course if I have the opposite and ask "Are you legacy Cingluar or AT&T?" They either don't know what the word legacy means (which I then have to explain) or they say of course AT&T! I wish Cingular stayed Cingular and let AT&T die off! Legacy AT&T is the cancer in the New AT&T which is just Cingular with AT&T's name.

It's silly to think that the AT&T name is so valuable that they'd buy the crappy company just to use their stupid :eek: name. Who cares if AT&T is as recognizable as Coca Cola overseas?! Why not be so great at what you do that your name (Cingular), becomes as recognizable as Coca Cola! Cingular shouldn't have bought recognition... they should have tried to earn it! If they had tried to earn their recognition we wouldn't have Legacy AT&T's cancer in our cell phone company!:(
 
The iPhone is a huge part of the problem

I was having ~50% calls dropped with my iPhone. Bought a Nexus One, popped in the AT&T sim card from the iPhone and it has worked flawlessly.
 
Dropped Calls

I get dropped calls constantly. I'd say it's approaching 50% of the time. I am not even in a rural area at all. My phone will say 3-4 bars and then when I go to make a call, it dropps down to 0-1 bars. I just turned in on, just now and it showed 4 bars, and then it dropped to 2 bars immediately. I think their software is trying to be optimistic or something. It's like magic!

I just did it again, 5 bars! then drops to 2. and now 3..., go make a call, sometimes it goes through and other times not.

It's so screwy. I'll find a good place in the house and it will work for 5 minutes and then just drop, so I'll move to another part of the house and finish the call. Sometimes I go outside, and it still drops.

I had Verizon for about 4 years before this and never experienced a dropped call, ever! and I travelled a lot more in the car back then.
 
I moved to Newport News, VA (23601) almost 2 years ago and was a customer with AT&T since 2002 when I lived in San Antonio, TX. Even though I live in a "3G coverage area" I couldn't get voice service, much less a 3G data stream. I thought it may have been my iPhone so I bought a Blackberry Bold - still didn't work from my apartment, the reception was just as bad.

Last year my area flooded pretty bad and I couldn't contact my wife when I was out of town. That was the last straw for AT&T. The next day I went to Verizon and got two new Droids - I get 3-4 bars now and love it.
 
When Verizon offers the iPhone, I'll switch. Service is horrible in the area where I work -- so much so that on some days, I just don't get any calls and it won't allow outgoing calls for hours at a time. However, before I changed jobs, I rarely if ever had any issues with dropped calls, failed calls, or missing sound on my calls.

It's amazingly frustrating.
 
drevvin: I don't know where you get your "facts" from, but this is utter B.S. according to everything my friends and I have experienced.

Other carriers are going to have just as much "network congestion" with the other smartphones they're starting to put on their systems (Android based platforms with "true web browsers", etc.). So if your statement was accurate, we'd see a surge of complaints from Verizon customers, since they got the HTC Hero and Incredible phones. We don't....

Furthermore, the dropped call issue has LONG been an issue for AT&T, no matter which phone you use with them! One of my friends had a Razr and a Blackjack phone on AT&T, and got an iPhone after that. He had the same number of call drops with any of the 3 phones while he was with them -- usually in the same places where their signal was inadequate.

Words like "horrible" are relative... What one person considers horrible, someone else will consider acceptable. But I think it's clear that AT&T is not one of the "better" providers. I have a laundry list of issues with them, including their latest screw-up ... issuing me a VISA rebate card that's not possible to activate, because they didn't set it up properly. (I'm supposed to enter the last 4 digits of my acct. number as my PIN to activate it by phone or over the web, but it won't accept them!) They're also notorious for screwing up my billing by not sending me a bill one month, and then billing me for 2 consecutive months - if I don't proactively sign into the web and pay them first. They're FAR more expensive than some of their competitors for basic voice service, despite the relatively lousy coverage. And even the rollover minutes are subject to cancellation under all sorts of conditions, including when you decide to go from a more expensive plan to a less expensive one or fail to use them up in a 1 year period of time.

An over-saturation of data usage on a cellular network should cause issues with poor DATA performance, but should have NO bearing on dropped calls on the VOICE side. I'd be relatively ok with occasional poor data performance, because that's of secondary importance to me, really. You can always retry a download or wait a little longer for an email to pull in. But the VOICE side needs to be pretty bulletproof. You can't recover from dropped calls without redialing the phone.... AT&T seems to be playing a lot of games of promising data network improvements in response to people's complaints of VOICE issues, hoping they're ignorant of the way the network works.... (Voice issues are more expensive for them to fix since it usually means new towers have to be put up, vs. possibly just increasing some back-haul bandwidth to an existing tower.)

Ok just to reference your statement about data using seperate channels and what not I guess you are not privy to the technology used in cell towers, congestion is caused as a cell tower can only handle so many requests, DATA or VOICE.....So fyi Data requests can congest and cause problems with voice even on the Un Touched Super Squeeky Clean power known as Verizon's network.....and again it mostly boils down to the lack of experience in Apple's Iphone which I myself use but I understand that if I wanna use a phone just for voice I would not use the Iphone I would go with Motorola or Nokia but because I wanna have a (Phone, Camera, PDA, Mp3 Player, Internet and Email Portal, Game Device,) I use the Iphone and don't complain when my voice suffers at the cost of having the ability to do all that. But thats just me.
 
Please note that non of the supposed "BETTER" carriers have the iphone congesting there network with psychotic amounts of data congestion especially in the larger cities like New York this is such a ******** biased statement and study that AT&T is having excessive dropped calls. You know I hope Verizon LLC does end up getting the iphone so they too can see exactly that the iphone is the cause of said congestion and dropped calls, and if you wanna poll the typical AT&T customer that doesn't use a iphone they don't see this issue. Its the fact that Apple who has been developing phones for 3 years now....3....people companies like Motorola, Nokia, LG, and others including HTC have been at this 10 or more years they know how to make a phone. 90 percent of the AT&T supposed dropped calls are from people using the Iphone, its not a AT&T thing as much as it is that apple has yet to perfect making phones like Motorola and Nokia who have been in the business since the beginning of cellphone technology have. So before you go spouting off that AT&T is a horrible provider maybe you should do some research into what type of handset most of these people are using when they have these supposed "EXCESSIVE" dropped calls and I bet most of them will answer Iphone.

Hey there Seth! Good one but isn't this excuse a few issues old? The latest you guys were blaming was my fridge (and before that my microwave and before that my trees and before that me and then finally Apple). You're slowin' down there buddy!
 
Please note that non of the supposed "BETTER" carriers have the iphone congesting there network with psychotic amounts of data congestion especially in the larger cities like New York this is such a ******** biased statement and study that AT&T is having excessive dropped calls. You know I hope Verizon LLC does end up getting the iphone so they too can see exactly that the iphone is the cause of said congestion and dropped calls, and if you wanna poll the typical AT&T customer that doesn't use a iphone they don't see this issue. Its the fact that Apple who has been developing phones for 3 years now....3....people companies like Motorola, Nokia, LG, and others including HTC have been at this 10 or more years they know how to make a phone. 90 percent of the AT&T supposed dropped calls are from people using the Iphone, its not a AT&T thing as much as it is that apple has yet to perfect making phones like Motorola and Nokia who have been in the business since the beginning of cellphone technology have. So before you go spouting off that AT&T is a horrible provider maybe you should do some research into what type of handset most of these people are using when they have these supposed "EXCESSIVE" dropped calls and I bet most of them will answer Iphone.

Welcome to the boards again AT&T.

Keep blaming everyone except the provider.
 
I blame the iphone. Its a hog and kills atts network. If it was a diff phone this wount be happening. Apple needs to make it work with the network better.

So all other carriers of the world don't have issues with the iPhone on their network and now because AT&T is garbage it becomes Apple's problem?

I have had an iPhone since 2007 and might have had less than 10 dropped calls. In 3 years. The catch? I don't live in the states.

And please don't give me, "but the states is bigger". No, it is not. The largest carriers in the world per # of subscribers are not in the states. Go look at China and Japan.
 
?WTF Indeed

Ok...so here's the deal...

I've been on AT&T for over a year now, using an iPhone 3g. No dropped calls at all, 5 bars everywhere in my area, and full 3G coverage.

Verizon has 0 bars in my area, and their phones are crap...

Way to go AT&T!

WTF? Why do people buy phones without knowing if they work in their areas first? If I went by what people say on these boards, I'd have bought a Verizon phone that wouldn't work in my area, and on a phone that's crap....

STOP MAKING PURCHASING DECISIONS BASED ON OTHER PEOPLES OPINIONS!

:apple: How would you go about finding out if a phone or carrier service worked in a certain area if you didn't consult other people or credible sources? Wouldn't you have to make a decision based on 'Other Peoples Opinions' in order to find out? If you know Verizon service yields 0 bars in your area do you know this as a previous Verizon service customer, consult someone directly or take the 'Opinion' of the AT&T salesman?

Are you so inflexible as to believe no one in the universe has occasional connection problems? Do you live under an AT&T tower and never stray far from it? I'm looking to get an iPhone in 2 months and I hope it really is as reliable as you describe.
 
How to find out signal strength before you commit to an iphone contract.

:apple: How would you go about finding out if a phone or carrier service worked in a certain area if you didn't consult other people or credible sources? Wouldn't you have to make a decision based on 'Other Peoples Opinions' in order to find out? If you know Verizon service yields 0 bars in your area do you know this as a previous Verizon service customer, consult someone directly or take the 'Opinion' of the AT&T salesman?

Are you so inflexible as to believe no one in the universe has occasional connection problems? Do you live under an AT&T tower and never stray far from it? I'm looking to get an iPhone in 2 months and I hope it really is as reliable as you describe.

I have set up a contract with a provider BEFORE committing to a long iphone contract. I go into the said telephone store and set up some other non iphone device. Then return home and test its capability and signal strength. If it is acceptable I return the above phone for a full refund(I use it far less than the maximum 30 days. Then when the desired iphone is purchased I will expect the same performance.
 
Ok just to reference your statement about data using seperate channels and what not I guess you are not privy to the technology used in cell towers, congestion is caused as a cell tower can only handle so many requests, DATA or VOICE.....

Fortunately, it doesn't work that way.

A common mistake is in thinking that an IP based backhaul means voice calls don't get dedicated resources. However, carriers use TDM and/or pseudo-wire circuits to make sure that voice calls get all the QoS they need.

Data has to share the remaining bandwidth and is what is subject to congestion.

So fyi Data requests can congest and cause problems with voice even on the Un Touched Super Squeeky Clean power known as Verizon's network.....

No. See above. Data loads alone should not cause problems with voice due to limited backhaul on either Verizon or AT&T. Data especially cannot cause a voice problem on Verizon because it's transmitted on separate channels.

Data can (and does) cause dropped voice calls on AT&T because GSM 3G shares the same channel for data and voice (thus allowing their simultaneous use). Data transmissions can affect voice calls, and vice versa. This is because more 3G voice or data users cause a cell's effective radius to shrink, and marginal users will often get dropped. So a new data user can drop voice users on AT&T.

Another problem with GSM 3G is that if you're on a voice call and then use data simultaneously, the phone+network has to drop the voice connection and reconnect instantly as a combined data call, which can fail. You might not even know the phone is trying to do this in the background for push email or notifications data. All you know is that your voice call dropped. (Which is why some people stick to EDGE, which does not support simultaneous comms.)

I get dropped calls constantly. I'd say it's approaching 50% of the time. I am not even in a rural area at all. My phone will say 3-4 bars and then when I go to make a call, it drops down to 0-1 bars. I just turned in on, just now and it showed 4 bars, and then it dropped to 2 bars immediately. I think their software is trying to be optimistic or something. It's like magic!

GSM uses a form of CDMA called WCDMA for 3G.

(W)CDMA works by having every phone talking at once, just like picking out a voice in a crowd in a noisy room. The more phones talking to a cell, the louder everyone has to talk to be heard. The overall signal level doesn't matter, but only the usable ratio of your own signal levels to the noise floor.

If a phone displayed this ratio, it would fluctuate wildly as users come and go. So idle phones usually display the steady power level of a transmitted pilot channel from the tower instead. Basically, the closer you are, the higher the level, which a user can understand.

Once you connect, the phone can actually determine the connection quality because then it knows its communication error rate. That's why the bars will fluctuate after connection.

Your phone could show only one bar of pilot signal, but still get a great connection if you're the only one using that cell. Or you could have full bars of pilot signal, but a terrible connection if you're sharing the cell with too many others.

So bars are basically meaningless until connected, and even then only show the quality incoming to the phone, not how well you transmit to the tower.
 
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