Carrier AT&T - Free Roaming in Canada?

Discussion in 'iPhone' started by PLin, Feb 15, 2016.

  1. PLin macrumors 6502

    Joined:
    Oct 9, 2003
    #1
    I was on the phone with the AT&T cancellation department today and mentioned that I was interested in porting to T-Mobile, who offers free roaming in Canada. The rep told me that AT&T last week rolled out "Canada Roaming Bonus", similar to the Mexico Roaming Bonus that they began offering late last year. The rep said that it's a feature that's not publicly advertised. You have to be on a Mobile Share Value Plan or the new unlimited plan, but for no extra charge, you get unlimited talk and texts in Canada as well as 1GB of data.

    I'm still on a grandfathered FamilyTalk plan, so she was trying to get me to move to a MobileShare Value plan and get the Canada Roaming Bonus, but it still wasn't worth it for me, since all 4 lines of my lines are still under contract.
     
  2. Applejuiced, Feb 15, 2016
    Last edited: Feb 15, 2016

    Applejuiced macrumors Westmere

    Applejuiced

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    Apr 16, 2008
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    #2
    Not worth it.
    Switch to tmobile, save money and have Canada. Mexico and over 100 other countries with unlimited data and texts.
    I paid an arm and a leg for a weeks vacation last year for texts and minutes with AT&T.
     
  3. PLin thread starter macrumors 6502

    Joined:
    Oct 9, 2003
    #3
    I agree. I still think I'm going to switch to T-Mobile, but I thought I would mention the possibility of the Canada Roaming Bonus in case anyone here is interested in trying to get it added to their accounts.

    I have 4 lines under contract with AT&T. One of the lines has no ETF due to the unlimited data price increase. I just purchased 3 AT&T GoPhone Z222 phones today at Best Buy for $7.50 each to trade into T-Mobile to as part of their requirement to get the ETFs reimbursed.
     
  4. avanpelt, Feb 15, 2016
    Last edited: Feb 15, 2016

    avanpelt macrumors 68020

    Joined:
    Jun 2, 2010
    #4
    Until I can add the Canada roaming bonus to my lines like I did with the Mexico roaming bonus, I don't believe they're really offering it.

    Edit: I'm guessing it must be something only the retention department will offer at least for now.
     
  5. imlynxy, Feb 15, 2016
    Last edited: Feb 15, 2016

    imlynxy macrumors 65816

    Joined:
    Mar 8, 2012
    #5
    Att is a joke, they have a secret plan. ,:)
    I have to change plan ! I change it, ok, but with another company.
    I think Att have soon the fastest network, since they will have no customers.
    --- Post Merged, Feb 15, 2016 ---
    Thanks. They cannot add roaming to my UPD old plan.
    Great info. But Att still wants us to go. They try to keep us, but all the moves are so late and with some strings attached.

    I'm testing t-mo now, I see not to much difference in my area.
     
  6. AlliFlowers Contributor

    AlliFlowers

    Joined:
    Jan 1, 2011
    Location:
    L.A. (Lower Alabama)
    #6
    I'll try calling retention later. Canada roaming would be a big plus for me!
     
  7. superevangelist1 macrumors member

    superevangelist1

    Joined:
    Sep 14, 2015
    Location:
    Phoenix, AZ
    #7
    I have the Unlimited Plan and I couldn't find the Canada roaming bonus through the myATT app. I have the Mexico Roaming bonus and used it in Cozumel a few weeks ago.
     
  8. lordofthereef macrumors G4

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #8
    I mean, if Canada roaming was the only reason you were jumping over AND ATT is, in fact, adding this to their lineup, I don't see why I would recommend you switch. I am sure you have already done the cost comparisons at this point.
     
  9. paulsdenton macrumors 6502

    paulsdenton

    Joined:
    Oct 9, 2010
    Location:
    Barton, Vermont USA
    #9
    I DID receive an email from AT&T announcing free roaming in Canada. Haven't tried it out yet. I am 16 miles from the border but haven't been up there since I got the message. I go there a lot in the summer so it would be a big help.
     
  10. imlynxy macrumors 65816

    Joined:
    Mar 8, 2012
    #10
    They want new customers, but don't want to keep the old customers. I have old UDPs and I cannot have free Mexico/Canada. I have to change my plan. They increased the price 5 dollars per line. They dropped subsidy (they said it is for my best ). Come on!! T-mobile is not that bad, to make me stay with Att!!! I know a lot of former Att UDPs users already switched to T-mobile.

    BTW at my place I have 15-30 down Att , 30-50 T-mobile right now. I have tethering with t-mo in case my VZW FIOS goes down, it happens at least ones per month (30min-1hour). Whom should I use today?

    Att has a great network, good engineers, spectrum portfolio...., but they have a "Sprint" level management, another words this guys who get millions are not as efficient as John Legere and his team(also get millions :) ). Diagnose : mismanagement.

    If only Att gives really competitive plans, T-mobile with all they "social-ball-twitter-facebook -periscope" games goes deep to the bottom. Nobody cares about what they say , most of us cares about how much should we pay. Take Costco, zero commercials lifelong, no Super Bowls, no drop the balls, "no Sams Club blaming games", but the store is full.

    Att wants to squeeze every dollar from the customer, but the reality is changed already.

    It is very difficult to make a friend and it is so easy to loose him/her
     
  11. avanpelt macrumors 68020

    Joined:
    Jun 2, 2010
    #11
    Can you please post a screenshot of the e-mail so we can see the details (i.e. is the feature active on your account automatically or do they require that you call and request that they add the feature?) I still can't add a "Canada Roaming Bonus" to my line via the AT&T website.
     
  12. PLin, Feb 16, 2016
    Last edited: Feb 16, 2016

    PLin thread starter macrumors 6502

    Joined:
    Oct 9, 2003
    #12
    It looks like it's a feature that only the retention department can add at this time. My friend works at an AT&T retail store, and he confirmed that the retention rep added a note to my account that she offered me free roaming in Canada, but he can't find the feature in the system.
     
  13. imlynxy macrumors 65816

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    Mar 8, 2012
    #13
    It is only on MSV plans, no old plans. Was confirmed by Att.
     
  14. PLin thread starter macrumors 6502

    Joined:
    Oct 9, 2003
    #14
    Yes, that's why I couldn't get it. I'm still on FamilyTalk, but they offered it to me if I wanted to switch to MobileShare Value.
     
  15. AutoUnion39, Feb 16, 2016
    Last edited: Feb 16, 2016

    AutoUnion39 macrumors 601

    AutoUnion39

    Joined:
    Jun 21, 2010
    #15
    Calm down. You're acting like T-Mobile is flawless and hasn't been actively increasing their rates year after year. The T-Mobile unlimited plan was significantly less.

    If a $5 increase in the unlimited plan (first increase in like 7 or so years) really breaks the bank, it would be cheaper to just go without a phone. That's the smarter way to be frugal.

    Why is it that whenever AT&T/Verizon announce something, it's constant criticism, yet when T-Mobile secretly increases pricing (unlimited plan increase from BingeON), everyone starts to act like it's the second coming of Christ?

    People need to stop being so jaded...
     
  16. imlynxy macrumors 65816

    Joined:
    Mar 8, 2012
    #16
    I do not agree or disagree with you. I liked Att, really liked it, but I had a very bad CS experience with them the last couple months(really bad) , in addition they increased my rates. I know people who are still on family 5.99 t-mobile unlimited internet and t-mo doesn't touch them.
    Now T-mobile has the best ever 150x4 unlimited plan + their roaming is excellent. Actually this is short term price /value decrease from 100x2 unlimited promo if you need 4 lines.

    I agree T-mo' s network is worse than Att's , but they have the larger coverage if we count Mexico and Canada.

    I don't want to say, that T-mo is the "God", but Att is the "devil", but in the present reality Att has worse managment team, they are far from us, the customers. I understand, the all the companies have only one goal - profit. But now after more than 10 years with Att I lean toward T-mobile. I'd rather pay to John Leger( whom I don't like so much) than I pay this snobbish guys who send a lawyer to you.

    Everything costs its money and I see no reason to pay around 30 dollars more+ roaming for almost the same coverage. I'm covered at home better than with Att, we have coverage at work, exacly thd same and if we don't covered sonewhere in the center of Montana I don't really care, I'd never been there and have no plans to go there. If I need it once in my life I buy 10 dollars prepaid.

    The only thing I really worry about if T-mo network can handle all the masses switch there.
     
  17. Applejuiced macrumors Westmere

    Applejuiced

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    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #17
    We're raising prices and stopping subsidies for your own good :D
    Lol
    Gotta love AT&T, they're robbing us blind.
     
  18. BuffaloTF macrumors 6502a

    Joined:
    Jun 10, 2008
    #18
    I'm saving $25/mo for a total of $600 over 2 years for every single line, landing me a savings of $50 each by not having a subsidy and my plan cost has dropped too. So yeah, it's for our own good for sure. Thank you T-Mobile for showing us the way out of the lying subsidy prices.

    As for a Canada Roaming Bonus, I'm in the same position, being next door to Canada... so this is very intriguing to me. Niagara Falls looks better from Canada, mostly because you're looking at America. ;)
     
  19. imlynxy macrumors 65816

    Joined:
    Mar 8, 2012
    #19
    I agree about Niagra Falls view. Canadians always like to say that they have the best view, I answer all the tome, "...because you are loooking at the best country!" :)
    Nothing against Canada here, I like your country too, but a little less.

    This is what I got today after we talk about roaming from Att on my forward to T-mobile line :) :


    image.png
     
  20. Instapezz macrumors newbie

    Joined:
    Feb 27, 2015
    Location:
    Boston
    #20

    I received this just a few hours ago as well. So this means I can use my iPad air wifi and macBook pro internationally using just wifi but not my phone????? Screen Shot 2016-02-16 at 4.36.04 PM.png
     
  21. Richdmoore macrumors 65816

    Richdmoore

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    Jul 24, 2007
    Location:
    Troutdale, OR
    #21
    i just looked it up on google, it looks like as long as you are on wifi it is just like calling from the US. this may push me from my 5S to the rumored 5se or newer iPhone.

    https://www.att.com/shop/wireless/features/numbersync.html

    Can I use my NumberSync devices to make calls while traveling outside the U.S., P.R., or U.S.V.I.?

    Yes. You can make NumberSync calls by connecting to the Internet through an international Wi-Fi hotspot. NumberSync calls to domestic (U.S., P.R., or U.S.V.I.) numbers incur no voice airtime or usage charges. Calls to international numbers incur International Long Distance charges based on your smartphone rate plan or International Long Distance package.
     
  22. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #22
    Doesn't work out the same way for everyone.
    I'm losing thousands in subsidies on 4 lines every 2 years and my plan would price would have increased by $20 a month if I stayed with the same plan.
     
  23. avanpelt macrumors 68020

    Joined:
    Jun 2, 2010
    #23
    What's strange is that NumberSync devices can now use Wi-Fi to call back to the U.S. without incurring additional charges but Wi-Fi calling still can't be used internationally on the iPhone according to the Wi-Fi Calling FAQ.
     
  24. Applejuiced macrumors Westmere

    Applejuiced

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    Apr 16, 2008
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    At the iPhone hacks section.
    #24
    Mind as well use Facebook messenger or multiple other voip apps. Thanks for nothing.
     
  25. BuffaloTF macrumors 6502a

    Joined:
    Jun 10, 2008
    #25
    That's...... Lame. Totally not anything like the Mexico Roaming Bonus.
     

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