Has anybody noticed that AT&T is getting harder and harder to deal with these days? I have been through the many incarnations (AT&T, AT&T in name only, Cingular, and (again) AT&T), starting in the early 90's. They have always, until recently, been easy to deal with IMHO; they would do whatever it took to retain a customer. Not so any longer. I used to have an iPhone 2G on AT&T, but sold it back in the summer and went with a cheap Nokia flip phone. Then early this month I went to AT&T to see about getting a new phone, and wound up with an LG VU (I didn't want to pay the mandatory $30 data fee for the iPhone at the time, and I can drop the LG data plan). Today I went back to see about returning it and getting an iPhone 3Gs, but they wanted a $35 restocking fee for the LG (this is the first time I have ever experienced a restocking fee at AT&T). When I asked to speak to a manager about dropping the fee, the manager said that he couldn't do anything about it. So instead of giving in on a $35 restock fee he just lost the company $30/mo x 24 months = $720 in data fees, plus possibly a longtime customer entirely, in which case he also loses the monthly voice fees. That sounds like an extremely foolish business decision to me. If that is the way that AT&T now chooses to do business, perhaps it is time to move on. EDIT: I wouldn't even have considered an iPhone now, except that I just cancelled my cable service and freed up some extra money every month. I'd love to have an iPhone again, but have absolutely no need for the mandatory data service.