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AT&T Grandfathered Messaging (not Data) Plans
- Thread starter mcgroarty
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It looks like this was on the AT&T site. In case others want to try: What option did you select at checkout - no text messaging plan?
The upgrade fee will be on your first bill. You might've missed the note that stated that.
Huh? I ordered with Apple.com this morning and got to keep both my unlimited data and my $5 messaging plan with AT&T.
I got that message too -- about my text plan being removed -- but was not given a choice of what to replace it with. Was that your experience too? If so, this bodes well for the rest of us.
Also, how did you access this order status page where additional detail is displayed, like your data plan and text plan? Mine just looks like this:
I did not select a messaging plan (at least I don't remember selecting one...I was barely awake). I upgraded through the AT&T website (not the upgrader app on the phone). I got the message that my $5 message plan was going to get removed and I assumed that I was just going to get dropped down to the ala-carte plan and that I'd have to contact AT&T next week to insist that I be allowed to keep the $5 plan, but in looking at my order details it appears as though I'm already slated to keep it. I'm definitely still going to double check when I activate the phone.
FWIW, an AT&T chat support rep just told me that my $5 texting plan is definitely grandfathered in and will transfer over when I activate my iPhone 4S. Granted you often have to take what CSRs tell you with a pinch of salt, but this is encouraging.
I have the $15 1500 messaging plan. I called this morning because I was concerned about not having that option on the apple website. She added a "Confirmation" schedule for the 17th and they will call me and verify my account features and set them back to the way they were. I made sure I printed out plus asked her to note my options as they currently are.
B/S
I kept my $5 texting plan ordering through Apple.com. AT&T's website tried to strip me of my $5 texting plan. Also, it change the name of my data plan and tried to switch that as well. Maybe I'll have problems retaining the $5 texting plan, but I will deal with AT&T after I receive my phone. I will not complain now, because I do not have the new phone in-hand.
This was for an iPhone 4S order? How do you know that you retained the $5 plan?
I ordered on store.apple.com and specified no texting plan (the only other choice was $20/unlimited). Neither the order confirmation email nor the order status page give any indication as to which text plan I actually end up with.
Did you print the receipt page at the end of the process? Mine has the rate plan info included under the phone. Messaging plan is "iPhone Messaging 200" for $5.00.
Ditto! My plan shows up too!
mcgroarty: I doubled checked my order via Apple's track your order and sure enough my plan is included. Maybe the people who retained their $5 texting plan will have billing issues after we activates our phones.
The lack of information provided by the AT&T and it's customers service reps are annoying and unprofessional. IMHO
This is strange. The $5/200 plan wasn't reflected on my final receipt, or on my status page.
I just called Apple, and the representative there said this was normal, but that because I had selected no texting plan I should automatically keep whatever plan I had previously.
It's unfortunate that AT&T and Apple aren't on the same page.
I guess I wait and see what happens. Both companies tell me that I get to keep the plan, they're only at odds on whether that's automatic or something I have to call AT&T about once I activate the new iPhone.
I just called Apple, and the representative there said this was normal, but that because I had selected no texting plan I should automatically keep whatever plan I had previously.
It's unfortunate that AT&T and Apple aren't on the same page.
I guess I wait and see what happens. Both companies tell me that I get to keep the plan, they're only at odds on whether that's automatic or something I have to call AT&T about once I activate the new iPhone.
Your right by stating that: Apple and AT&T are not on the same page! That's an understatement, but who's keeping track.
Hey, the bright side- at least we are guaranteed our phones on or around the 14th! So did you guys only have "pay per use" and "unlimited" as options?
That's all I'm showing on mine as I scroll through the process.
If so, did anybody select "pay per use"?
I'm not seeing a selection for "no texting plan" that some of you have mentioned. This is on the Apple site.
That's all I'm showing on mine as I scroll through the process.
If so, did anybody select "pay per use"?
I'm not seeing a selection for "no texting plan" that some of you have mentioned. This is on the Apple site.
At&t
I THINK the no texting plan option was on the AT&T site, but it appears there are TWO PATHS one can take and only one leads them to that ability to select NONE.
I just ended up calling in, and did it in about 9 minutes,5$ footlong and kept the 30$ no limit data.
I THINK the no texting plan option was on the AT&T site, but it appears there are TWO PATHS one can take and only one leads them to that ability to select NONE.
I just ended up calling in, and did it in about 9 minutes,5$ footlong and kept the 30$ no limit data.
AT&T had a "None" and "Unlimited" texting plan option.
Apple had a "Pay per Use" and "Unlimited" texting plan option.
Experiencing the same problem reported here.
I currently have a 15$/month Messaging 1500 plan, but when trying to pre-order the iPhone 4s on Apple or ATT, I am only offered the Pay As You Go or 20$/month Unlimited plan.
Here is a record of a Chat Representative conversation guaranteeing that even if I order the Pay As You Go option, I can keep my 15$/month Messaging 1500 plan.
I suspect I may have to call ATT before activating, but figured I'll get the phone with this guarantee.
I currently have a 15$/month Messaging 1500 plan, but when trying to pre-order the iPhone 4s on Apple or ATT, I am only offered the Pay As You Go or 20$/month Unlimited plan.
Here is a record of a Chat Representative conversation guaranteeing that even if I order the Pay As You Go option, I can keep my 15$/month Messaging 1500 plan.
I suspect I may have to call ATT before activating, but figured I'll get the phone with this guarantee.
Attachments
strange
Strange. After AT&T totally messed up my order (only reason I ordered through them over the phone was to keep the 5$ footlong plan) I pretty much figured that in the apple store I was going to have to add a no plan, or pick one of the others and then have customercare fix it.
Buut, on the little apple instore order thingy it showed 5$ footlong and she just selected it and my 30$ data plan.
Strange. After AT&T totally messed up my order (only reason I ordered through them over the phone was to keep the 5$ footlong plan) I pretty much figured that in the apple store I was going to have to add a no plan, or pick one of the others and then have customercare fix it.
Buut, on the little apple instore order thingy it showed 5$ footlong and she just selected it and my 30$ data plan.
My plan got removed by upgrading as well. I was able to confirm immediately by using the AT&T account app.
I called and spent about 40 minutes on hold (hooray for speakerphone!). The account representative said she couldn't re-add the plan immediately. She said she would create a "48 hour commitment" to get it back on there, and she said they would backdate the plan so I wouldn't get charged per message in the interim.
The account representative couldn't provide any kind of a case number, so I guess I wait and see now.
I called and spent about 40 minutes on hold (hooray for speakerphone!). The account representative said she couldn't re-add the plan immediately. She said she would create a "48 hour commitment" to get it back on there, and she said they would backdate the plan so I wouldn't get charged per message in the interim.
The account representative couldn't provide any kind of a case number, so I guess I wait and see now.
Yep. My $5 plan got removed as well. The chat rep I spoke to earlier in the week must not have had the right idea. Apparently I maybe could have saved my texting plan if I'd called AT&T before I activated the 4S, but I was told earlier that everything would transfer over without intervention, so I didn't.
Anyway, I called in and the CSR I spoke to opened a case to restore my $5 plan which was "removed inadvertently". Said it will take up to 3 business days to get that done. I was given a case number to refer to.
Hopefully that all goes well.
Anyway, I called in and the CSR I spoke to opened a case to restore my $5 plan which was "removed inadvertently". Said it will take up to 3 business days to get that done. I was given a case number to refer to.
Hopefully that all goes well.
If you complain to a manager, they can add it back immediately. I just did it a couple minutes ago.