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AT&T just eff'd me!

J

JReynolds

macrumors 6502
Original poster
Apr 16, 2009
428
0
Where the Air Force sends me
About two weeks ago I was on the "my wireless" page for AT&T. I checked my upgrade eligibility and it said I could upgrade for $18. This WAS the same deal I had last year. I upgraded early and paid $499 for my 32GB 3GS. I previously sold it for $400 so it was a great deal.

Anyways, AT&T showed the same thing for this year so my wife and I sold our iPhones and got a total of $700. She is eligible for the $199 price and my wireless showed I would be able to do the $18 fee and pay $499 again... Cool right? I break even!

Today I checked my wireless and called AT&T, they took away my upgrade and want me to pay FULL NO COMMITMENT PRICE $699 or something ridiculous!

WTF happened?!?! I explained my situation and they did nothing for me. I can cancel, resign and pay about the same amount of money but then I get the 2GB cap and have to change my number.

Any ideas? On the 15th will they give it back maybe?

Eff you AT&T. :mad:
 
Did they SAY you could cancel your account and sign up again? I was under the impression, if you canceled your account, you wouldn't be able to sign up for another contract for 6-12 months.
 
I have not verified this myself but I had a customer tell me tonight that AT&T announced this afternoon that everyone who currently owns an iPhone is eligible for an upgrade. like I said I have not verified this!
 
chargit said:
I have not verified this myself but I had a customer tell me tonight that AT&T announced this afternoon that everyone who currently owns an iPhone is eligible for an upgrade. like I said I have not verified this!
Click to expand...


Everyone IS eligible for an upgrade. The PRICE of that upgrade differs greatly.;)
 
I asked the rep "Omar" but he wasn't following what I was saying very well. He made it sound like I could cancel and sign back up. I'm waiting to cancel until the 15th to see if I'm eligible then.

I'll call them again tomorrow and see what a different rep says.

I'm eligible for the early upgrade price of $399-$499 01NOV10 but they won't push it forward. Full upgrade eligibility XXFEB10

How frustrating...
 
chargit said:
I have not verified this myself but I had a customer tell me tonight that AT&T announced this afternoon that everyone who currently owns an iPhone is eligible for an upgrade. like I said I have not verified this!
Click to expand...

Hope you're right.
Im due for an upgrade on February 2011 and would gladly pay the $399 early upgrade but its only showing me the option of paying full price.
Why is that?
Will that change on the 15th where you can preorder or am I stuck paying full price?
Anyone got any solid info on this issue?
Thanks.
 
Applejuiced said:
Hope you're right.
Im due for an upgrade on February 2011 and would gladly pay the $399 early upgrade but its only showing me the option of paying full price.
Why is that?
Will that change onthe 15th where you can preorder or am I stuck paying full price?
Anyone got any solid info on this issue?
Thanks.
Click to expand...

We're in the same situation. I need the iPhone 4 before Sept 14, 2010. I deploy and would like to see my wife and 3 month old baby girl via facetime...
 
JReynolds said:
We're in the same situation. I need the iPhone 4 before Sept 14, 2010. I deploy and would like to see my wife and 3 month old baby girl via facetime...
Click to expand...

Applejuiced said:
I hear you.
Thats priceless right there.
Best of luck bro and thanks for beeing there for our country.
Click to expand...

Agreed. Apple should make a commercial out of you JReynolds. Hope it works out for you. And thank you for your service to our country.
 
You keep trying to game the system with all these early upgrades and selling phones and, shocker, you get bitten eventually? Maybe you should buy a damn phone and actually use it instead of turning to eBay within 48 hours.
 
I paid $500 last year for my 3GS and my early upgrade eligibility isn't until Feb 2011. :mad:

I'm on a family plan with my mom. I was wondering- couldn't I simply preorder the phone and act like my mom, who has been eligible for an upgrade for a long time, was the one getting the iPhone 4 for only $300? And then just activate it in iTunes under my phone number...
 
Michael CM1 said:
You keep trying to game the system with all these early upgrades and selling phones and, shocker, you get bitten eventually? Maybe you should buy a damn phone and actually use it instead of turning to eBay within 48 hours.
Click to expand...

Calm down creep.

I buy an iPhone use it until the new one arrives while taking perfect care of it. Then sell it to somebody for a discounted price. Instead of them paying $699 they pay $350. I help them and they help me.

I'm not looking for profit just a new iPhone when it's out. Hell, I paid $499 last time!
 
Michael CM1 said:
You keep trying to game the system with all these early upgrades and selling phones and, shocker, you get bitten eventually?
Click to expand...
I'm sorry, but he's "paying to play", which is hardly "gaming the system". :rolleyes:

The "get bitten" part of early upgrades is him having to pay an extra $200 for the phone each year.

I don't think it's too much to ask that AT&T communicate correctly with customers, regardless if they're early upgraders or not. Don't tell this guy that he's eligible for an "early upgrade" today, and then tell him tomorrow that he's not.
 
aristobrat said:
I'm sorry, but he's "paying to play", which is hardly "gaming the system". :rolleyes:

The "get bitten" part of early upgrades is him having to pay an extra $200 for the phone each year.

I don't think it's too much to ask that AT&T communicate correctly with customers, regardless if they're early upgraders or not. Don't tell this guy that he's eligible for an "early upgrade" today, and then tell him tomorrow that he's not.
Click to expand...

Why trust an agent though? Go to the website. At least then you have something you can argue with, if somehow you get screwed.
 
aristobrat said:
I'm sorry, but he's "paying to play", which is hardly "gaming the system". :rolleyes:

The "get bitten" part of early upgrades is him having to pay an extra $200 for the phone each year.

I don't think it's too much to ask that AT&T communicate correctly with customers, regardless if they're early upgraders or not. Don't tell this guy that he's eligible for an "early upgrade" today, and then tell him tomorrow that he's not.
Click to expand...

Exactly. If AT&T wouldn't of shown I was able to repeat what I did last year (pay $499) I never would have sold our 3GS' to begin with. I would have waited around and had my wife mail it to me.

If AT&T had their billion dollar act together I'm sure many, many of these threads wouldn't exist. ;)
 
JReynolds said:
We're in the same situation. I need the iPhone 4 before Sept 14, 2010. I deploy and would like to see my wife and 3 month old baby girl via facetime...
Click to expand...

There's plenty of other ways to do this.

that being said....that is really horrible of ATT to do that.
 
The problem lies in the conflicting facts that Apple upgrades the iPhone every year while AT&T has 2-year contracts. The confusion then ensues and snowballs into cellphone hell.

2-year contracts need to be changed to 1-year recurring contracts.
 
-aggie- said:
Why trust an agent though? Go to the website. At least then you have something you can argue with, if somehow you get screwed.
Click to expand...

That's the problem. The website said I was good to upgrade with a $18 fee and pay $499 for the 32GB like last year. I sold my 3GS only to find out 2 weeks later they changed their minds.
 
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