Carrier AT&T Kicked me off Unlimited Data

Discussion in 'iPhone' started by its Dale, Sep 28, 2015.

  1. its Dale macrumors 6502

    Joined:
    Apr 8, 2013
    Location:
    LA California
    #1
    Pre-Ordered a SG 16gb S for my dad. I tried canceling my order on Monday the 21st, because he wanted the 64GB instead. I couldn't cancel the order, so I went to the store on the 26th to return and repurchase a 64GB. All seemed simple enough until I started getting email alerts saying my dad went over his data. I wondered how that was possible since he has unlimited data.

    I called ATT and they told me that the plan was switched when he upgraded because the unlimited data plan doesn't support the new iPhone 6S. The idiot at the store went ahead and changed my dad's plan from unlimited data to 300mb. No wonder he said "I'll just email you the receipt". He never spoke a word about my plan changing.

    ATT was adamant about not being able to have unlimited data. They opened a case for me per my request since I didn't give consent or authorization for a data switch. Even if I did, why the hell would I get 300mb?? Just goes to show that they didn't advise me or ask me. This is the second time they've taken one of our lines off unlimited data. It was such a headache getting it back that time. They swear it's that difficult to switch it back. If they can't do it then I'm just going to ask for a return of the phone so my contract and upgrade can go back to how it was and move my dad's line to TMobile. They even had he nerve to advise my dad not to use data until it is resolved, so we don't get charged overages!! I told them we pay for service and they changed my plan without consent and they better drop all data related overages.


    TLDR: ATT changed my Unlimited Data Plan to 300mb after paying $299 for the iPhone 6S at the 2 year upgrade price. I have a ticket open and they "assured" me that it will go back to unlimited.
     
  2. DoofenshmirtzEI macrumors 6502a

    DoofenshmirtzEI

    Joined:
    Mar 1, 2011
    #2
    Doesn't support the 6s? That's total crap.

    TLDR: Carriers are scum.
     
  3. aesc80 macrumors 6502

    aesc80

    Joined:
    Mar 24, 2015
    #3
    Yeah, I would seriously hope you get your UDP reinstated. They're pretty much worth their weight in gold now. As for the reason why they would set it to 300mb, I think it's SOP. Most who simply request to be moved to a "cost saving plan" usually get met with losing their UDP and get set to the cheapest Shared Data Value plan they have. That's exactly what I fear - some stupid reason for AT&T to just say "no more UDP for you". The instant that happens, I'm buying a crap load of SIMs and testing everyone but AT&T and make my way out. The power of owning an unlocked phone is immense! Best of luck, OP!
     
  4. lulla01 macrumors 68020

    lulla01

    Joined:
    Jul 13, 2007
    Location:
    U.S
    #4
    That's frustrating man, I would just return the phone and repurchase it.
     
  5. its Dale thread starter macrumors 6502

    Joined:
    Apr 8, 2013
    Location:
    LA California
    #5
    Yeah I'm giving it time to resolve and will return it around the 10 day mark if it's not resolved.
     
  6. aesc80 macrumors 6502

    aesc80

    Joined:
    Mar 24, 2015
    #6
    For the record, OP, I had an "unlimited 4G LTE with Visual Voicemail" data plan, prior to activating my 6S+. That particular plan is what's associated with Android devices. Once I activated my new SIM provided in the iPhone, I was automatically switched to "unlimited data for iPhone on 4G LTE". So no, there was no need to remove unlimited data, if someone makes that argument from within AT&T.
     
  7. asleep macrumors 68040

    asleep

    Joined:
    Sep 26, 2007
    #7
    Every time I make any changes or even just talk to ATT I make sure to check that my UDP stays intact.
     
  8. Eileen89 macrumors 65816

    Joined:
    Aug 12, 2014
    #8
    Call AT&T's retention Dept, and ask to speak with a supervisor. I did that last year when a rep in an AT&T store said he "accidentally" removed my Unlimited data plan and put me on a 3GB/month data plan just because I switched from a Nexus phone back to an iPhone. My Unlimited data plan was restored by the end of that day and I haven't had it removed since. They'll never get me to give up my Unlimited data plan....
     
  9. AutoUnion39 macrumors 601

    AutoUnion39

    Joined:
    Jun 21, 2010
    #9
    That's a bunch of crap. Call retentions, they'll put it back on you. Your AT&T rep is scum
     
  10. rgarjr macrumors 603

    rgarjr

    Joined:
    Apr 2, 2009
    Location:
    Southern Calif
    #10
    Sucks, broh. You'll get it back, just going to take a while.
     
  11. mpayne2k macrumors 6502a

    mpayne2k

    Joined:
    May 12, 2010
    #11
    If you buy a 6S out of plan (bring your own) and pop in a current sim your contract terms wouldn't change right? I'm asking for myself, my upgrade isn't until Oct. 2016 and I purchased a 6S+ on Swappa. I'm looking into just buying my own phones instead of getting them subsidized from AT&T because they seem bent on getting people off Unlimited when upgrading!
     
  12. Eileen89 macrumors 65816

    Joined:
    Aug 12, 2014
    #12
    No, that would not remove your unlimited data plan. Only way that is going to happen is if you change the data plan yourself, OR someone at AT&T changes it. Switching phones will not remove anyone's unlimited data plan.
     
  13. lyutin macrumors regular

    Joined:
    Sep 14, 2012
    Location:
    Brooklyn, NY
    #13
    You are fine. I had that once before also somehow one of the reps I spoke to on the phone switched my udp to some limited crap. They also started a case and 2-3 days it was resolved. So don't worry, they had to open a case as well. But rest assured, it will be fixed - they will look at your past and see unlimited so it's a win situation for u.
     
  14. mpayne2k macrumors 6502a

    mpayne2k

    Joined:
    May 12, 2010
    #14
    I'm wondering, if someone with Unlimited AT&T plan picks up the Apple upgrade program, they'll be forced out of Unlimited, right? Didn't I read that the only way to keep it is to go Bring your Own device or upgrade in AT&T stores only?
     
  15. its Dale thread starter macrumors 6502

    Joined:
    Apr 8, 2013
    Location:
    LA California
    #15
    Thanks. Yeah the exact same thing happened to me last time too. Thats encouraging.. I was unsure if they would switch it back this time or not. I'll give it two more days then try calling retentions
     
  16. mpayne2k macrumors 6502a

    mpayne2k

    Joined:
    May 12, 2010
    #16
    Let us/me know how this progresses, I may be in the same boat a year from now! They'll have to give some sweet deal to get me out of UDP now! Especially since they upped the throttling threshold to 22gb.
     
  17. its Dale thread starter macrumors 6502

    Joined:
    Apr 8, 2013
    Location:
    LA California
    #17
    I always do too.. I guess the whole return/new purchase thing threw me off and a data plan was never mentioned. This is also for my dad's line so I feel bad.


    Thanks.. I'll give it a few more days then i'll try that. Thats good to know i dont have to 611!

    Yeah man I hope so. It just sucks because this is the 2nd time its been done. Im sure most people would have just accepted it and not faught for it. Thanks for the encouragement
     
  18. its Dale thread starter macrumors 6502

    Joined:
    Apr 8, 2013
    Location:
    LA California
    #18
    Will do. At the very LEAST i will return my dad's phone and get my old contract back. I will definitley update this when I get more info. As for now, a supervisor said "I can assure you that you will get your unlimited data back" so im hanging on that
     
  19. KPOM macrumors G5

    Joined:
    Oct 23, 2010
    #19
    Call up CSR and demand you get your UDP back. I upgraded my phone and still have my UDP.
     
  20. KPOM macrumors G5

    Joined:
    Oct 23, 2010
    #20
    Just put your old SIM in it and you'll be fine.

    I bought my iPhone through the Apple Upgrade Program. I had to give them my account information, but one of the steps confirmed that I'm still on my old UDP with 450 Rollover minutes.
     
  21. KPOM macrumors G5

    Joined:
    Oct 23, 2010
    #21
    Maybe ask them to throw in 1000 rollover minutes for all your trouble, or put you on the $10 unlimited M2M/messaging plan if you aren't already.
     
  22. mpayne2k macrumors 6502a

    mpayne2k

    Joined:
    May 12, 2010
    #22

    Great news, I was worried it was a ploy by AT&T to force UDP users to upgrade in store at AT&T
     
  23. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #23
    So sorry. Junk like that is why I left ATT. Hope it works out.
     
  24. melman101 macrumors 68030

    Joined:
    Sep 3, 2009
    #24
    No. My wife and I are on the unlimited data plan and we did the Apple upgrade program. No change to our accounts and no upgrade fee.
     
  25. Bryan Bowler macrumors 68040

    Joined:
    Sep 27, 2008

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