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Carrier AT&T Kicked me off Unlimited Data

I

its Dale

macrumors 6502
Original poster
Apr 8, 2013
446
111
LA California
Pre-Ordered a SG 16gb S for my dad. I tried canceling my order on Monday the 21st, because he wanted the 64GB instead. I couldn't cancel the order, so I went to the store on the 26th to return and repurchase a 64GB. All seemed simple enough until I started getting email alerts saying my dad went over his data. I wondered how that was possible since he has unlimited data.

I called ATT and they told me that the plan was switched when he upgraded because the unlimited data plan doesn't support the new iPhone 6S. The idiot at the store went ahead and changed my dad's plan from unlimited data to 300mb. No wonder he said "I'll just email you the receipt". He never spoke a word about my plan changing.

ATT was adamant about not being able to have unlimited data. They opened a case for me per my request since I didn't give consent or authorization for a data switch. Even if I did, why the hell would I get 300mb?? Just goes to show that they didn't advise me or ask me. This is the second time they've taken one of our lines off unlimited data. It was such a headache getting it back that time. They swear it's that difficult to switch it back. If they can't do it then I'm just going to ask for a return of the phone so my contract and upgrade can go back to how it was and move my dad's line to TMobile. They even had he nerve to advise my dad not to use data until it is resolved, so we don't get charged overages!! I told them we pay for service and they changed my plan without consent and they better drop all data related overages.


TLDR: ATT changed my Unlimited Data Plan to 300mb after paying $299 for the iPhone 6S at the 2 year upgrade price. I have a ticket open and they "assured" me that it will go back to unlimited.
 
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Yeah, I would seriously hope you get your UDP reinstated. They're pretty much worth their weight in gold now. As for the reason why they would set it to 300mb, I think it's SOP. Most who simply request to be moved to a "cost saving plan" usually get met with losing their UDP and get set to the cheapest Shared Data Value plan they have. That's exactly what I fear - some stupid reason for AT&T to just say "no more UDP for you". The instant that happens, I'm buying a crap load of SIMs and testing everyone but AT&T and make my way out. The power of owning an unlocked phone is immense! Best of luck, OP!
 
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For the record, OP, I had an "unlimited 4G LTE with Visual Voicemail" data plan, prior to activating my 6S+. That particular plan is what's associated with Android devices. Once I activated my new SIM provided in the iPhone, I was automatically switched to "unlimited data for iPhone on 4G LTE". So no, there was no need to remove unlimited data, if someone makes that argument from within AT&T.
 
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Call AT&T's retention Dept, and ask to speak with a supervisor. I did that last year when a rep in an AT&T store said he "accidentally" removed my Unlimited data plan and put me on a 3GB/month data plan just because I switched from a Nexus phone back to an iPhone. My Unlimited data plan was restored by the end of that day and I haven't had it removed since. They'll never get me to give up my Unlimited data plan....
 
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That's a bunch of crap. Call retentions, they'll put it back on you. Your AT&T rep is scum
 
If you buy a 6S out of plan (bring your own) and pop in a current sim your contract terms wouldn't change right? I'm asking for myself, my upgrade isn't until Oct. 2016 and I purchased a 6S+ on Swappa. I'm looking into just buying my own phones instead of getting them subsidized from AT&T because they seem bent on getting people off Unlimited when upgrading!
 
mpayne2k said:
If you buy a 6S out of plan (bring your own) and pop in a current sim your contract terms wouldn't change right? I'm asking for myself, my upgrade isn't until Oct. 2016 and I purchased a 6S+ on Swappa. I'm looking into just buying my own phones instead of getting them subsidized from AT&T because they seem bent on getting people off Unlimited when upgrading!
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No, that would not remove your unlimited data plan. Only way that is going to happen is if you change the data plan yourself, OR someone at AT&T changes it. Switching phones will not remove anyone's unlimited data plan.
 
You are fine. I had that once before also somehow one of the reps I spoke to on the phone switched my udp to some limited crap. They also started a case and 2-3 days it was resolved. So don't worry, they had to open a case as well. But rest assured, it will be fixed - they will look at your past and see unlimited so it's a win situation for u.
 
I'm wondering, if someone with Unlimited AT&T plan picks up the Apple upgrade program, they'll be forced out of Unlimited, right? Didn't I read that the only way to keep it is to go Bring your Own device or upgrade in AT&T stores only?
 
lyutin said:
You are fine. I had that once before also somehow one of the reps I spoke to on the phone switched my udp to some limited crap. They also started a case and 2-3 days it was resolved. So don't worry, they had to open a case as well. But rest assured, it will be fixed - they will look at your past and see unlimited so it's a win situation for u.
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Thanks. Yeah the exact same thing happened to me last time too. Thats encouraging.. I was unsure if they would switch it back this time or not. I'll give it two more days then try calling retentions
 
its Dale said:
Thanks. Yeah the exact same thing happened to me last time too. Thats encouraging.. I was unsure if they would switch it back this time or not. I'll give it two more days then try calling retentions
Click to expand...

Let us/me know how this progresses, I may be in the same boat a year from now! They'll have to give some sweet deal to get me out of UDP now! Especially since they upped the throttling threshold to 22gb.
 
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asleep said:
Every time I make any changes or even just talk to ATT I make sure to check that my UDP stays intact.
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I always do too.. I guess the whole return/new purchase thing threw me off and a data plan was never mentioned. This is also for my dad's line so I feel bad.

Eileen89 said:
Call AT&T's retention Dept, and ask to speak with a supervisor. I did that last year when a rep in an AT&T store said he "accidentally" removed my Unlimited data plan and put me on a 3GB/month data plan just because I switched from a Nexus phone back to an iPhone. My Unlimited data plan was restored by the end of that day and I haven't had it removed since. They'll never get me to give up my Unlimited data plan....
Click to expand...


AutoUnion39 said:
That's a bunch of crap. Call retentions, they'll put it back on you. Your AT&T rep is scum
Click to expand...

Thanks.. I'll give it a few more days then i'll try that. Thats good to know i dont have to 611!

rgarjr said:
Sucks, broh. You'll get it back, just going to take a while.
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Yeah man I hope so. It just sucks because this is the 2nd time its been done. Im sure most people would have just accepted it and not faught for it. Thanks for the encouragement
 
mpayne2k said:
Let us/me know how this progresses, I may be in the same boat a year from now! They'll have to give some sweet deal to get me out of UDP now! Especially since they upped the throttling threshold to 22gb.
Click to expand...

Will do. At the very LEAST i will return my dad's phone and get my old contract back. I will definitley update this when I get more info. As for now, a supervisor said "I can assure you that you will get your unlimited data back" so im hanging on that
 
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Call up CSR and demand you get your UDP back. I upgraded my phone and still have my UDP.
 
mpayne2k said:
If you buy a 6S out of plan (bring your own) and pop in a current sim your contract terms wouldn't change right? I'm asking for myself, my upgrade isn't until Oct. 2016 and I purchased a 6S+ on Swappa. I'm looking into just buying my own phones instead of getting them subsidized from AT&T because they seem bent on getting people off Unlimited when upgrading!
Click to expand...
Just put your old SIM in it and you'll be fine.

I bought my iPhone through the Apple Upgrade Program. I had to give them my account information, but one of the steps confirmed that I'm still on my old UDP with 450 Rollover minutes.
 
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its Dale said:
Thanks. Yeah the exact same thing happened to me last time too. Thats encouraging.. I was unsure if they would switch it back this time or not. I'll give it two more days then try calling retentions
Click to expand...
Maybe ask them to throw in 1000 rollover minutes for all your trouble, or put you on the $10 unlimited M2M/messaging plan if you aren't already.
 
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KPOM said:
Just put your old SIM in it and you'll be fine.

I bought my iPhone through the Apple Upgrade Program. I had to give them my account information, but one of the steps confirmed that I'm still on my old UDP with 450 Rollover minutes.
Click to expand...


Great news, I was worried it was a ploy by AT&T to force UDP users to upgrade in store at AT&T
 
mpayne2k said:
I'm wondering, if someone with Unlimited AT&T plan picks up the Apple upgrade program, they'll be forced out of Unlimited, right? Didn't I read that the only way to keep it is to go Bring your Own device or upgrade in AT&T stores only?
Click to expand...

No. My wife and I are on the unlimited data plan and we did the Apple upgrade program. No change to our accounts and no upgrade fee.
 
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