AT&T Premier Orders Backordered/Not Backordered Poll

[Sean4123]

I hope you guys are right. I definitely don't want to have to say "I told you so."

 

[withe011]

As of now, I'm getting "The items you have purchased are on backorder, check back [blah blah blah]"

Anyone else getting this? I was one of the first to order..

Also, backorder = 1 on my status on AT&T order status, and AT&T Premier indicates 'processing.'

Hmm..

Are you calling the Premier number and entering the Premier order number? I'm getting the same message as you when I call the regular AT&T number and put in my regular AT&T order number (the one with dashes). I think you're good to go (or at least with the rest of us. )

 

[cmoski]

Ah, I got that message by dialing 611 and getting routed to small business care, where I checked order status.

Calling the premier number on the site (1-866-499-8008) grabbed me the order is processed and will ship shortly message.

I wonder if the myriad of systems is left over from AT&T's->Cingular transition. From U-Verse, to standard AT&T logins, to Premier.. It's all needlessly complex.

Guess that's why our bills are so high.. Gotta maintain all that legacy software.

 

[Upgraded]

Premier- Not Back Ordered anymore!

Just an FYI- I ordered at 4:51am EST on June 15th and received my confirmation email from ATT at 5:08am.

Since then I have been backordered.. Until this evening, I just checked and I am no longer backordered!

Sometime between 8pmEST and midnight- they updated my status.

 

[brinycbri]

it's so frustrating...if its coming from the same warehouse as apple, why cant att tell us the same info apple people are getting???

 

[BrandonJay21]

I've called enough that I believe you press 2 3 1 and then your order number.

I am having same issue. Every time I enter the order number it tries to transfer me to a customer service person (who of course is off today). Premier currenty says processing for me. I can't figure out how to look up on ATT because I am new customer and none of the numbers I enter work.

Thank you Withe011. I called again, and it worked. This time I put my wireless number in. My order has been processed, and should ship shortly! YAY!!!!

Jomoeng, I kept having the issue you're having... have you tried doing your wireless number?

 

[johnparjr]

it's so frustrating...if its coming from the same warehouse as apple, why cant att tell us the same info apple people are getting???

No its not Apple has to ship to AT&T then they ship to us

 

[matt15f]

I ordered around 2pm on the 15th, never received an email, and it took about 2 days for my order to show up in the order status page. Mine says in progress, backordered 1, and when I called that number it said will ship shortly.

 

[jomoeng]

Thank you Withe011. I called again, and it worked. This time I put my wireless number in. My order has been processed, and should ship shortly! YAY!!!!

Jomoeng, I kept having the issue you're having... have you tried doing your wireless number?

I am a new customer. So not sure I have a wireless number that would work.

 

[bakir2018]

As of now, I'm getting "The items you have purchased are on backorder, check back [blah blah blah]"

Anyone else getting this? I was one of the first to order..

Also, backorder = 1 on my status on AT&T order status, and AT&T Premier indicates 'processing.'

Hmm..

I have backorder = 1 but when i call to check my status it says your order has been processed and will ship shortly. You should call and check to see if everything is ok.

 

[cdawg0708]

Backorder = 1 / called premier and got "order is processed and will ship shortly"
ordered at 5:00 CST 6/15
however the regular att order status says ordered 6/17...LIES