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AT&T Rep says I should go Android..
- Thread starter mloffa
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Think for yourself and do not listen to a phone salesperson
Thing is..we weren't even talking about the iPhone. Out of nowhere he was like "Oh, I see you preordered the iPhone 4S. You should really get an Android phone.." and I couldn't tell if he was joking for a second but he wasn't.
I hope you replied "I think different"...
How so? haha everyone has an iphone. It should be "Be the same"
You guys rule- love Donnie Darko!
And yeah I almost couldn't believe it. I was just kind of like "Ha, I've been with Apple a long time and I'm happy with their products..." and yeah it just made the whole conversation awkward.
There is a benefit to everyone having the same software. Unity between phones. However I do think android should exist I just wish they worked better together.
This. The profit margin on Android phones is probably, on average, much larger than on iPhones. Tisk, tisk.
Regardless of margins, etc, an employee should not be trying to steer people away from what they want. That is horrible customer service.
This is AT&T we're talking about. I don't know why anyone would expect exceptional customer service from them.
uhhh really? you base this off what? or is this your opinion?
this assumption is nonsense....AT&T just started selling real Capable Androids in late 2009 early 2010...everyone knows iPhone is AT&T's breadwinner...
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They might make more off total iPhone sales, but for each individual order they probably make more off an Android phone. It has been said that Apple requires the carrier to pay more for the iPhone than Android phone makers.
You do realize that this is like.....our job right? And that we aren't upselling because we just like to for the hell of it? I don't come to your job and call you obnoxious...which I'm quite sure you are....
I don't think it has to do with Apple costing more. I remember reading something about AT&T reps making more commission from Android phones compared to iPhones. Good thing here in Canada we make the same amount regardless of what smartphone we sell. But about a year ago, it was actually the other way around, iPhones made us more money than any other phone, now they're all the same.
For authorized retailers that probably would be the case. I work in corporate and there isn't a difference in what I get paid versus iPhone and Android. There might be a phone that has an incentive on it at the time where you get point's for a contest or something.....But it's all the same.
So I could probably care less what my customer get's versus what I want them to get. As long as they are happy and aren't choosing a phone with known problems, I'm good.
Maybe it's because I don't work off commission but I always try and find the customer the best option for whatever they need in terms of affordability and practicality. If the person is unsure of what they want, I wouldn't hesitate to give my suggestion but if they know what they, I wouldn't. Unless I thought what they want wouldn't work for them but honestly that doesn't apply to AT&T & phones..