AT&T Rep says I should go Android..

Discussion in 'iPhone' started by mloffa, Oct 13, 2011.

  1. mloffa macrumors 6502a

    mloffa

    Joined:
    Jul 13, 2009
    Location:
    New York
    #1
    I was on the phone with AT&T today just going over my bill and other things I had questions about. He saw I had a preorder for the 4S and told me I should really go Android.

    Me:
    [​IMG]
     
  2. Stealthipad macrumors 68040

    Stealthipad

    Joined:
    Apr 30, 2010
    #2
    Think for yourself and do not listen to a phone salesperson:rolleyes:
     
  3. mloffa thread starter macrumors 6502a

    mloffa

    Joined:
    Jul 13, 2009
    Location:
    New York
    #3
    Thing is..we weren't even talking about the iPhone. Out of nowhere he was like "Oh, I see you preordered the iPhone 4S. You should really get an Android phone.." and I couldn't tell if he was joking for a second but he wasn't.
     
  4. Vikinguy macrumors 6502

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    Sep 19, 2007
    #4
    att stores make way more off android phone sales.
     
  5. trouble747 macrumors 6502

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    Jul 30, 2011
  6. deeddawg macrumors 604

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    US
    #6
    I hope you replied "I think different"... :D
     
  7. shadrap macrumors 6502

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    Location:
    Mayberry
    #7
    This appears to be going on at every carrier due to the lower profit on Apple products.

    Too bad Apple never purchased carriers and ran them.
     
  8. ibuyufo macrumors 6502

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    Sep 22, 2007
    #8
    How so? haha everyone has an iphone. It should be "Be the same"
     
  9. Burton8219 macrumors 6502

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    May 12, 2007
    #9
    Why are you wearing that stupid rabbit suit?
     
  10. richpjr macrumors 68030

    richpjr

    Joined:
    May 9, 2006
    #10
    LOL - yeah, think different is turning into the sheep mentality!
     
  11. mloffa thread starter macrumors 6502a

    mloffa

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    Jul 13, 2009
    Location:
    New York
    #11
    You guys rule- love Donnie Darko!


    And yeah I almost couldn't believe it. I was just kind of like "Ha, I've been with Apple a long time and I'm happy with their products..." and yeah it just made the whole conversation awkward.
     
  12. tr1age macrumors member

    tr1age

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    Mar 28, 2011
    Location:
    NYC
    #12
    There is a benefit to everyone having the same software. Unity between phones. However I do think android should exist I just wish they worked better together.
     
  13. b24pgg macrumors 65816

    Joined:
    Jan 28, 2009
    Location:
    CA
    #13
    This is why I never buy from a brick and mortar store any more.

    Occassionally I'll go into a VZW store or Best Buy to try a new device, but buying online is easier, cheaper, and devoid of the upselling obnoxious reps.
     
  14. Four oF NINE macrumors 68000

    Four oF NINE

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    #14
    Too bad Apple never started their own proprietary carrier
     
  15. KylePowers macrumors 68000

    KylePowers

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    Mar 5, 2011
    #15
    This. The profit margin on Android phones is probably, on average, much larger than on iPhones. Tisk, tisk.
     
  16. Patriot24 macrumors 68030

    Patriot24

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    Dec 29, 2010
    Location:
    California
    #16
    Regardless of margins, etc, an employee should not be trying to steer people away from what they want. That is horrible customer service.
     
  17. motty2307 macrumors regular

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    Feb 1, 2010
    #17
    This is AT&T we're talking about. I don't know why anyone would expect exceptional customer service from them.
     
  18. rockyroad55 macrumors 601

    rockyroad55

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    Location:
    Phila, PA
    #18
    You should have replied, "You should leave AT&T."
     
  19. SAD*FACED*CLOWN, Oct 13, 2011
    Last edited: Oct 13, 2011

    SAD*FACED*CLOWN macrumors 65816

    SAD*FACED*CLOWN

    Joined:
    Apr 5, 2010
    Location:
    Houston, TX
    #19
    uhhh really? you base this off what? or is this your opinion?

    this assumption is nonsense....AT&T just started selling real Capable Androids in late 2009 early 2010...everyone knows iPhone is AT&T's breadwinner...
     
  20. mikethebigo macrumors 68000

    Joined:
    May 25, 2009
    #20
    Here, have an upboat :)
     
  21. dave420 macrumors 65816

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    Jun 15, 2010
    #21
    They might make more off total iPhone sales, but for each individual order they probably make more off an Android phone. It has been said that Apple requires the carrier to pay more for the iPhone than Android phone makers.
     
  22. Clcross18x macrumors member

    Joined:
    Sep 29, 2011
    #22
    You do realize that this is like.....our job right? And that we aren't upselling because we just like to for the hell of it? I don't come to your job and call you obnoxious...which I'm quite sure you are....
     
  23. DeusInvictus7 macrumors 68020

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    Aug 13, 2008
    Location:
    Kitchener, Ontario
    #23
    I don't think it has to do with Apple costing more. I remember reading something about AT&T reps making more commission from Android phones compared to iPhones. Good thing here in Canada we make the same amount regardless of what smartphone we sell. But about a year ago, it was actually the other way around, iPhones made us more money than any other phone, now they're all the same.
     
  24. Clcross18x macrumors member

    Joined:
    Sep 29, 2011
    #24
    For authorized retailers that probably would be the case. I work in corporate and there isn't a difference in what I get paid versus iPhone and Android. There might be a phone that has an incentive on it at the time where you get point's for a contest or something.....But it's all the same.

    So I could probably care less what my customer get's versus what I want them to get. As long as they are happy and aren't choosing a phone with known problems, I'm good.
     
  25. mloffa thread starter macrumors 6502a

    mloffa

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    Jul 13, 2009
    Location:
    New York
    #25
    Maybe it's because I don't work off commission but I always try and find the customer the best option for whatever they need in terms of affordability and practicality. If the person is unsure of what they want, I wouldn't hesitate to give my suggestion but if they know what they, I wouldn't. Unless I thought what they want wouldn't work for them but honestly that doesn't apply to AT&T & phones..
     

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