If you want to speak in your personal experience then that's great. But to assume all reps act like that is just silly.
And unless you actually HAVE worked in cellular sales, then your opinion of how you should treat customers is pretty much worthless to me. Because for whatever reason, it really is unlike any other area of retail. I've never seen anyone throw a tantrum in the middle of Best Buy and threaten to get a T.V. for free or else they are going over to H.H. Gregg's to get it.
For whatever reason, people DO loose all sense of logic and reason when they walk into a cell phone store. They WILL tell you how long they've been a customer and why they think they should get everything for free. They WILL come yell at you because they dropped a call in the parking deck of their building which is underground and say how crappy service is. The fact is....the customer is not always right. And a lot of my job is trying to balance that between what the company wants and what the customer needs.
And instead of blaming the rep, have you ever thought to check your attitude and to see if YOU were giving off rude vibes? Your not interacting with a robot dude. People are going to vary their reactions to you. And some you might not get along with...some you will. But I find it funny that people will not hesitate to blame the rep, but never want to look at their own behavior and attitude.
