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AT&T Roadside Assistance - is it any good?
- Thread starter Che Castro
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What does ANY of this resurrected 4 year old thread have to do with an iPhone, iOS, or any mac stuff?
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Do you mean ASIDE from the fact that AAA is still in business and ATT still offers this service?
The topic is still relevant; sheer age of thread doesn't negate that.
Well let me see. I have not had to be towed for 6-7 years now so multiply that by the yearly cost and I am way ahead. If you are getting towed often you either have crap for a car or should not be driving in the first place!
That's not how insurance works, as that is more or less what it is. Sure, there are people that have that mindset, but while it happens to work for them at times it doesn't mean it will hold to that, and that's why insurance exists.
Last time I checked, AAA and AT&T offered their services to everyone, not just iPhone users... Or in the case of AAA, even people who don't have phones.
Might as well post asking for turkey recipes. It's about as relevant to the forum.
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"That's not how insurance works, as that is more or less what it is." What?
That is exactly how it works. If you buy it and do not use it, many think it is money lost for nothing. I am saying that I require these services so seldom it is not worth the cost of the insurance. I spend over $40,000 in insurance every year and I am all to familiar with how it works
It is just like AC+ for my iPhones. I have had ever single iPhone and never had to get one replaced. So even if I dropped my iPhone today and had to pay for a new one, I would likely still be ahead.
I agree that what I do is maybe not best for everyone as many here seem to drop or damage their devices and if they do it often, insurance would be great for them.
Ok. Then flag it and let mods do their work. Why would you waste your time (and others' time) worrying about it? If you think it's a big deal, start a thread in Site & Forum Feedback.
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Why does AT&T have a 4 call per year limit? I currently have Progressive for my carrier and have selected not to get it. I'm also wondering if my Capital One or American Express cards have it. I'd want the most bang for my buck. Until reading this thread I was under the impression that AAA was for seniors only. Now I have something to look into.
When I first read this I thought AT&T would come out to fix your phone on the road. But than I realized if you had trouble with your phone, how could you call them.
I've used Roadside Assistance once in my life and that was when the timing belt broke on my 4-Runner when I was headed to the shooting range (didn't know it was the timing belt until I got it home to start taking the engine apart), and used the Premier roadside assistance that came with my AmEx Premiere Rewards Gold. They covered 10 miles of towing and I paid extra for the excess.
Considering I've only used Roadside Assistance in over 20 years of driving, I think paying extra for roadside assistance services doesn't make much sense to me, especially if I already have something included with my existing services (credit card). So you really need to factor in the accumulated costs for these specialty roadside assistance services.
Tip: Keep a road emergency kit in every vehicle with the basics. Jumper cables, socket/wrench and driver kit, flashlight, flares / glow sticks, tire repair kit, Fix-A-Flat. Note: I only keep Fix-A-Flat for dire situations (e.g. middle of nowhere). That crap will eat up a tire if it's not cleaned out.
Considering I've only used Roadside Assistance in over 20 years of driving, I think paying extra for roadside assistance services doesn't make much sense to me, especially if I already have something included with my existing services (credit card). So you really need to factor in the accumulated costs for these specialty roadside assistance services.
Tip: Keep a road emergency kit in every vehicle with the basics. Jumper cables, socket/wrench and driver kit, flashlight, flares / glow sticks, tire repair kit, Fix-A-Flat. Note: I only keep Fix-A-Flat for dire situations (e.g. middle of nowhere). That crap will eat up a tire if it's not cleaned out.
My experience with AT&T Roadside assistance sucks. Ive probably been paying the 2.99 per month for at LEAST 3 years, and never used it. Yesterday, my truck broke down, and needed it towed 10 miles to the shop I use and trust. They told me Id have to pay an ADDITIONAL 35 bucks out of pocket to have it towed. I asked why I should have to pay anything, and came up with some BS answer that they changed providers. Needless to say, I was not happy. I got rid of it today, when I found out I can add Roadside assistance to my insurance for 3.33 per month, which covers a tow not only 100 miles, but if Im out of town, will cover expenses such as a hotel or rental car. If you have AT&T roadside assistance, Id get rid of it. Chances are, you can find a cheaper alternative through your insurance that will offer much better coverage, and not try to screw you with and extra out of pocket charge.
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Yes that is true. I used to work for a contractor that had a contract with AAA and the cell phone roadside assistance programs. I got calls for all of them all day long.
Why use a communications company to do roadside assistance, when there are companies like AAA that specialize in that very thing. Also given ATT's rather poor support interactions, they'd not be on my short list. I've had AAA for years and they never failed me.
You aren't using a cell phone company to provide roadside assistance. Verizon Wireless doesn't have roadside assistance vehicles. You pay for the service through the cell phone company, which in turn contacts whatever provider is in your area.
Yes, but why go through that process when a much better option exists. Even though ATT subcontracts out, its still their responsibility to hire quality people, so again you're relying on a cellular company to do some due diligence in an area they have little to no expertise.
Many, if not most of third party plans are run through the big providers like Cross Country. The same tow trucks that AAA uses also respond to Cross Country, dozens of auto mfg. plans, etc. I know this because I set up a roadside assistance plan for my last company. I also had an occasion to use roadside assistance about 5 years ago. Called Geico and also called Acura (hey, I didn't want to have to wait). Tow truck pulled up and he had both my calls. I happily signed both so he got paid twice for the call.
My credit card includes road side. When you read the card benefits to what that includes, all they do is call for assistance and then bill your card for the towing fees or whatever they have to do to help you.
When you get roadside on your insurance, they pay for the bill up to a certain distance so I would rather pay for it through my insurance company.
When you get roadside on your insurance, they pay for the bill up to a certain distance so I would rather pay for it through my insurance company.
[doublepost=1464556490][/doublepost]Nope ur wrong AAA covers u no matter what car u r in, so if u r a rider in someone else's car & it breaks down they still consider it covered, att only covered up to 50 buks ea time I got a ton & still has to pay 60 cash due to the fact it was 110 for there tow fee, & if it was over 3 miles they would have charged me 4 pr mile also,,
I have tried twice to use them. Both times they were a bust. They don't answer their phone for about 25 minutes. Typical poor service I've come to expect from AT&T. Gone are the days when customer service actually meant something.
The cell phone company doesn't hire the drivers, they contract to other companies which hire the drivers. I should know, I was one of the drivers.