AT&T Roadside Assistance - is it any good?

Discussion in 'Community Discussion' started by Che Castro, Jan 19, 2011.

  1. Che Castro macrumors 603

    May 21, 2009
    right now i have AAA and its $50 a year

    the AT&T AT&T Roadside Assistance is only $2.99 a month

    about $35 a year

    has anybody here used them?
  2. rdowns macrumors Penryn


    Jul 11, 2003
    They're pretty much all the same. Whoever ATT uses, they probably contract the same tow trucks that AAA does.
  3. Fernandez21 macrumors 601


    Jun 16, 2010
    I have them and they're pretty good, only complaint is that they're pretty strict on they're 4 call limit. Last year I had pretty bad car troubles and had gone through my 4 calls then when I did the 5th I was 2 weeks short of the year cycle where it would reset and get 4 calls again and they wouldn't budge on sending some one out.
  4. Che Castro thread starter macrumors 603

    May 21, 2009
    4 calls a year limit?

    i didnt see that in the description

    I better stay with aaa then

    u knever know what might happened
  5. rdowns macrumors Penryn


    Jul 11, 2003

    And what will you do if you hit your 4 calls per year limit with them? :rolleyes:
  6. Fernandez21 macrumors 601


    Jun 16, 2010
    From at&t's website.
  7. Demosthenes X macrumors 68000

    Demosthenes X

    Oct 21, 2008
    $50.00 isn't much of a credit, either. Tow trucks can be expensive... The last time I needed a tow, I think the charge was about $120 for a ~45 minute tow. It was covered under my roadside assistance, thankfully.
  8. jav6454 macrumors P6


    Nov 14, 2007
    1 Geostationary Tower Plaza
    Used the service once, they were very fast and responsive. AT&T care was helpful as well. (Keys stuck inside car)

    My brother used the second call when he ran out of gas.... he reported great service.

    What turned it down for me was the 4 calls per year. I wish they would be rollover at least :(
  9. SomeDudeAsking macrumors 65816

    Nov 23, 2010
    Yeah, regular AMA or CAA membership is much better and you get 5 calls instead of just 4.
  10. Interstella5555 macrumors 603


    Jun 30, 2008
    Isn't that just 25% better? :)
  11. Apollo 13 macrumors 6502a

    May 29, 2010
    I would never get rid of my AAA card. Hell you get benefits from other companies just from being a member.
  12. lathao macrumors newbie

    Oct 17, 2015
    Don't do it! Worst experience ever with AT&T roadside service! My sister called them Thursday and was put on hold for 10 minutes then got disconnected! Called again waited and got disconnect again!
  13. alent1234 macrumors 603

    Jun 19, 2009
    just use your auto insurance company. i've done it with geico a few times and no complaints. they contract it out
  14. Chocolatemilty macrumors 6502a

    May 17, 2009
    Los Angeles, CA
    We have it on our lines since Geico was more expensive. Luckily we have new cars and don't have to worry too much, but I keep it on when I drive other's cars. Had to use it for a friend last year who locked his keys in the car and he didn't have roadside on his insurance. 10 minutes, they were there (urban setting, surely longer if we were on a rural highway). Also used it last year when I ran outta gas (stupid me, tried to push it to get to a lower-cost gas station). Again, 10 minutes, they were there. $36/year to help with these occurrences isn't horrible IMHO. One of the things I don't hate about AT&T.
  15. rigormortis macrumors 68000


    Jun 11, 2009
    yeah when i had att roadside i hit the limit many times. also with AAA your towing benefit is probably going to be more. you get benefits and travel help and all kinds of stuff being a AAA member. what do you get being a member to at&t??
  16. Eileen89 macrumors 65816

    Aug 12, 2014
    This thread is from 2011. I think the OP has decided what he or she was going to do long before now. ;)
  17. Langley360, Nov 3, 2015
    Last edited by a moderator: Nov 4, 2015

    Langley360 macrumors newbie

    Nov 3, 2015
    I agree it is absolutely the worse! It takes over a half hour just to get through. I was on the phone for 3 1/2 hrs tonight trying to get through & my service straightened out because for some reason they said I didn't have any. Now almost five hrs later still waiting for tow truck. Worse service EVER!
  18. superevangelist1 macrumors member


    Sep 14, 2015
    Phoenix, AZ
    I've used it in the past and had a great experience.
  19. eagleglen macrumors 6502a


    Oct 2, 2009
    San Diego, CA
    If I recall correctly, one advantage of the AT&T coverage, is that the covered phone simply needs to be present at the location where service is needed. So for example, if you're riding with friends, and they have a dead battery or get keys locked in the car, your coverage can be used to help them. This wouldn't be the case if you had AAA, where only your car is covered.
  20. Langley360 macrumors newbie

    Nov 3, 2015
    You are very lucky I wish we had had the same experience. However when you are stuck on the side of the road & call AT&T roadside service & are put on hold for over 30 minutes each time (3 times) that is unacceptable & bad service! We will be canceling our service.
  21. AutoUnion39 macrumors 601


    Jun 21, 2010
    My car insurance AND credit cards come with free roadside assistance. No need to pay AT&T
  22. C DM macrumors Westmere

    Oct 17, 2011
    Haven't heard about credit cards offering it (are there particular ones that do it?), but certainly car insurance has an option for it, usually it's not free per se (either it would be an additional service or just factored into the cost of the insurance itself).
  23. AutoUnion39 macrumors 601


    Jun 21, 2010
    My Discover has it
  24. willmtaylor macrumors G3


    Oct 31, 2009
    A Natural State
    It's an extremely nominal add-on to my auto insurance. Only benefit of AAA would be the other discounts. Because of these factors, paying my cellular provider more makes no sense.
  25. aristobrat macrumors G5

    Oct 14, 2005

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