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AT&T Temporarily Suspends New iPhone Pre-Orders

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Apr 12, 2001
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While AT&T and Apple have both sold out of their launch day allotments for iPhone 4 in the United States, customers are undoubtedly still trying to join the queue of pre-orders scheduled for later shipping dates. According to Boy Genius Report, however, those customers looking to pre-order an iPhone 4 or 3GS today may want to avoid AT&T's direct sales channels, as the company has reportedly temporarily suspended all new pre-orders as it attempts to work through the backlog from yesterday's demand.
Pre-orders for iPhone 4 and iPhone 3GS 8GB are Temporarily Suspended

Effective close of business on June 15, 2010, the ability to place pre-orders (new activations, upgrades and exchanges) has been temporarily suspended. There is a special team that will be manually working all pre-orders from June 15th that were held in a pending status. Under no circumstances should new pre-orders be attempted in the system.

This suspension impacts Phoenix, Premier, OPUS (COR), and System X (DMDR).

Please stay tuned to future bulletin communications for any updates.
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U.S. customers looking to pre-order through Apple are currently facing shipping estimates of July 2nd for both iPhone 4 models available at the moment. The company should also be reserving some stock for walk-in sales at its retail stores on the June 24th launch day, although those should quickly sell out and will likely require a significant wait in line for those looking to purchase on launch day without a reservation.

Article Link: AT&T Temporarily Suspends New iPhone Pre-Orders
 
Article Link
https://www.macrumors.com/2010/06/16/atandt-temporarily-suspends-new-iphone-pre-orders/
I'm still not entirely sure my order though AT&T will be fulfilled since I never got a confirmation. Maybe that will come today.
 
Man... how many millions will they sell on launch day alone!!? Could this possibly become Apple's largest launch day to date?
 
bnerd said:
Man... how many millions will they sell on launch day alone!!? Could this possibly become Apple's largest launch day to date?
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While I think the number of people preordering yesterday was probably impressive, I don't think it was anything unheard of. The servers should have been able to handle it.
 
NateDMB said:
Wow! Fail, fail, and more fail.
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How is this a fail? Factories don't have unlimited capacity to produce units. The thing sold out. It happens.

Besides, that whole "fail" thing is old, and, quite frankly, was stale to begin with.
 
I couldn't get through yesterday the numerous times I tried. Looks like I'll be camping out in hopes of getting one of the first-come first-serve iPhones. Otherwise I'll just wait it out and get it later in July or August when there's plenty of stock and shorter lines at stores.
 
AT&T completely pooped the bed on this one. Every aspect of their pre-ordering system was flawed. Gizmodo has evidence of people logging into their account, only to be greeted by other people's info. Apple not being able to access their servers. C'mon. You would have thought that Apple would have had their own secure access to AT&Ts info. Now there is evidence that AT&T's server had a melt down over the weekend. How unprofessional can this company get?

Apple should pay AT&T to be released out of the exclusive deal. It's getting very ugly and Apple's name is being dragged threw the mud.
 
RobNYC said:
I'm still not entirely sure my order though AT&T will be fulfilled since I never got a confirmation. Maybe that will come today.
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I'm in the exact same boat. I have order confirmation numbers on both my and my wife's, but I've never received an email and my order status is blank in the system. I called AT$T last night and waited on hold for 50 minutes only to have someone answer and say "their system is down again" and then hang up.
 
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 3_1_2 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7D11 Safari/528.16)

spice weasel said:
NateDMB said:
Wow! Fail, fail, and more fail.
Click to expand...

How is this a fail? Factories don't have unlimited capacity to produce units. The thing sold out. It happens.

Besides, that whole "fail" thing is old, and, quite frankly, was stale to begin with.
Click to expand...

While I'd like to believe this is due to high demand, I don't get why the 3gs 8gb would be sold out. Would this item also be incredibly popular all of a sudden?
 
Are those of us with preorders going to need to wait in a line when we go to pick up the phone at the store? I can't miss work, so won't be able to make it there until ~5:30. I was going to get it mailed to me to avoid the crowd, but AT&T doesn't let you ship the phone to any address other than the billing address.
 
I still don't like how they are allowing stock for walkup purchasing. There are people trying to preorder and yet they are rewarding those who have no preorder. I understand they want to generate interest and allow the lines to go out the door, but I'm going to be mad if they give out more than 50 per store to people who didn't preorder. They should have gone to the people who tried to get them early.

Then again, some people never could get through, so having walk up stock is good so they can still have a chance on launch day.

I still tell people to go to Best Buy right now. An earlier report here on macrumors stated 45 iphones per store and I'm in Ohio and when I went yesterday at 3pm I was number 8 in line. A friend went to radioshack at 7pm yesterday and was #3.
 
spice weasel said:
How is this a fail? Factories don't have unlimited capacity to produce units. The thing sold out. It happens.

Besides, that whole "fail" thing is old, and, quite frankly, was stale to begin with.
Click to expand...

It's a fail because even if they sold out they should be able to accept reorders for delivery after the launch day (like they did for much of yesterday). The reason they have to stop is not because they sold out, but because their computer systems imploded.
 
kas23 said:
AT&T completely pooped the bed on this one. Every aspect of their pre-ordering system was flawed. Gizmodo has evidence of people logging into their account, only to be greeted by other people's info. Apple not being able to access their servers. C'mon. You would have thought that Apple would have had their own secure access to AT&Ts info. Now there is evidence that AT&T's server had a melt down over the weekend. How unprofessional can this company get?

Apple should pay AT&T to be released out of the exclusive deal. It's getting very ugly and Apple's name is being dragged threw the mud.
Click to expand...

While a nobel thought, it's not reality. A month from now the June 14th meltdown will be forgotten.

Obviously IMO they were not ready for the orders from offering the generous move up dates for current 3GS owners.

While true that in todays society we view a companies server crashing unacceptable, we could be seeing a new record being set for an Apple Product launch. So, that is the optimist view of the crash. :apple:
 
satcomer said:
There is no excuse for this. Apple now should now know what demand for new iPhones are going to happen, each year! :mad:
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Apple didn't stop preorders. They still take preorders. AT&T stopped. Apple does not control AT&T's computer systems, either.
 
cmaier said:
It's a fail because even if they sold out they should be able to accept reorders for delivery after the launch day (like they did for much of yesterday). The reason they have to stop is not because they sold out, but because their computer systems imploded.
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And why did their system implode. They had their single highest sales volume day in the history of ATT.

I hope we get some numbers soon on how many phones they sold. I think some people are going to be shocked...
 
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