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AT&T Temporarily Suspends New iPhone Pre-Orders
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While a nobel thought, it's not reality. A month from now the June 14th meltdown will be forgotten.
Obviously IMO they were not ready for the orders from offering the generous move up dates for current 3GS owners.
While true that in todays society we view a companies server crashing unacceptable, we could be seeing a new record being set for an Apple Product launch. So, that is the optimist view of the crash.
And I think this is where they went wrong. They should have made 3GS owners wait until later in July to upgrade.
Same here. No confirm email, no order status on att.com all of Tue. I did manage to find my orders this morning, which were placed at 10 CDT yesterday, but the order dates show 10/16. I'm preparing myself to bend over.
AT&T's biggest failure will be handing out phones to people that walk into stores on the 24th when others have already pre-ordered and paid in advance but have to wait until July.
Also you are telling me that Apple has no fault in this? Plus are you saying AT&T is so inept that they don't want to take your money?
Release date should have been pushed back until July if they can't provide for a full days worth of preorders.If you don't have enough in stock, don't release it yet. Did I preorder? No, but only because I won't be back in the states until mid July and I hope by then I can just walk in and buy a white 16.
Well I got an email confirmation with an order number. The problem is that I didn't order an iPhone, I don't even have a cell phone account with them, I do have an internet one though. The credit card was somebody else's and the shipping address was mine but in somebody else's name. The whole system is screwed up. The best course of action would be to purge all orders and redo it. Otherwise I am getting somebody else's iPhone for free.
Why? Why should everyone have to wait? Some will get it on day one and some will not.
I don't think having to wait in line hours just to buy a cell phone is a reward. People, as usual, will start camping out beforehand so anyone who just shows up when the store opens will probably not manage to get one depending on how long the line is. You'd have a blow a whole day just to buy one.
I had the reverse happen- I eventually used the Apple Store App and was able to get through the order process, but was not able to confirm it. THEN, I received the conformation email. Later that afternoon, I tried again through the Apple Store Website, but when I went to confirm my purchase I was informed that I already had a reservation. Calling my local Apple Store, they were aware of similar situations but told me that if I was sent a confirmation email I was good to go.
AT&T's systems should have been able to handle it.
To give a little perspective, the U.S. stock market alone processes billions of transactions every day. On a "busy" day in U.S. airports, millions of people are traveling.
AT&T doesn't have an excuse. They failed.
There is no excuse for this. Apple now should now know what demand for new iPhones are going to happen, each year!
Its always going to be a guess. Someone with a spreadsheet will sit down do some number crunching and make a guess. Sometimes they will be right and will sometimes they will be wrong.
I call this simple Economics. AT&T is causing them to loose money now and giving them very bad press! Apple needs to fix this ASAP!!!
What about the people who used the iPhone Apple Store App and made a reservation to buy a phone in the store?
Do we have to wait in the same line as everyone else? Are we guaranteed to get a phone?
Do we have to wait in the same line as everyone else? Are we guaranteed to get a phone?
So you are going to compare the whole stock market to one company's ordering system?
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 3_1_3 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7E18 Safari/528.16)
As a former sheep, I stood in line at the Apple Store for hours just to get my hands on the 2G, 3G, and 3GS. Now I watch in amazement as people fall all over themselves trying to PREORDER the new 4...
I've decided this time around to just stroll into the Apple Store a week later and pick up my new iPhone 4 without dealing with the insanity. I swear its like a contagious disease!
As a former sheep, I stood in line at the Apple Store for hours just to get my hands on the 2G, 3G, and 3GS. Now I watch in amazement as people fall all over themselves trying to PREORDER the new 4...
I've decided this time around to just stroll into the Apple Store a week later and pick up my new iPhone 4 without dealing with the insanity. I swear its like a contagious disease!
Unless you think you could have done better....I think you should shush the "fail, fail and more fail" nonsense. They got slammed and they need time to recover.
My 32gig iPhone 4 will be here July 6-8 sometime and I am completely content with that. Contrary to popular believe...the world will not end if people have to wait to get their phone.
Steps off of soapbox...back to work.
Steve
I can almost guarantee that 90% of the people commenting in this thread have zero clue about the demands of maintaining high-traffic servers. Yes, their servers went down- but I am hard pressed to think of a comparable example of any company being able to handle such a high amount of requests in such a short time.
In any case, that's a discussion for either this thread or this thread. Doesn't make much sense to me to not even take new preorders, but oh well. They're just saving you the frustration of watching the loading circle all day.
In any case, that's a discussion for either this thread or this thread. Doesn't make much sense to me to not even take new preorders, but oh well. They're just saving you the frustration of watching the loading circle all day.
Plastic is a miracle substance, and who needs to eat, anyway? There's a NEW IPHONE OUT!!
