The moment I am throttled once this is what I am going to do.
1. At night I will begin uploading 2gigs of pictures and video a night to dropbox. This is so numerically speaking, if people did this, the mythical "5%" will go up, not down, as AT&T wants it to
2. I will call. Being firm and professional, escalating my call and taking people's names, documenting my calls.
3. I will send a certified letter explaining my issue and how they can resolve my issue, being firm and polite, to the CEO.
4. (This may be done after or at the same time as he former.) Complaints to the FCC and the BBB, mainly for false marketing of their "unlimited" plan and lack of customer transparency in the process of throttling.
5. I will cancel my service, with or without the ETF, when the iPhone 5 comes out. I am hoping that the minimum AT&T wil do for me is waive this, since they have greatly reduced the amount of bandwidth available to me, and I am a long time customer.
6. I may or may not pay the ETF. Each time a collection effort is made I may challenge the validity of the debt using the reduced bandwidth clause in their TOS, printed out with screen shots from my phone and a letter.
Oh, I'm in the Cleveland, OH area and I recieved my warning message on 1/30/12, by using 6gb. This amount doesn't bother me, but it's the slippery slope leading to 2gb or less that bothers me.
New Orleans, LA
Used roughly 2.4gb and got the throttling message
Brother in law used 1.9gb and got it.
We both switched service carriers right after
Used our wallets to make a statement towards AT&T
New Orleans, LA
Used roughly 2.4gb and got the throttling message
Brother in law used 1.9gb and got it.
We both switched service carriers right after
Used our wallets to make a statement towards AT&T
Did you call and cancel or go to a store? Not for sure if you can even cancel in a store. Did they try to recover your business by offering dollars off your montly bill??
Called and cancelled.
Got zero resistance from AT&T to quit. They said ok and we moved on
Houston Texas
Got my warning 14 days into my cycle.
The near top 5% warning was at 1.65 GB.
Formal throttle started today since I am now in the top 5% 17 days into my cycle,
Houston, Texas
2.5 GB
0.23 Mbps download speed.
That's about 1/10 of normal, but surprisingly, isn't that near Verizon 3G speeds?
I live in Springfield, IL and got my text last night. I was at 2MB. This is my second month in a row to get the text.
I called AT&T and they basically said that they know that the contract doesn't allow them to do this and if you take them to small claims court you'd win. They said that they'd appeal and draw it out as long as possible to make it as expensive as possible for you. I was shocked the rep admitted to this.
You shouldn't be shocked at anything AT&T does. They only care about their profits.
You mean like all those other companie who don't want profit? I didnt realize AT&T wasn't interested in making money, and should be providing services free....who'd have thought, a company out to make money, shocking!
They are in it to make money. However treat your longterm customers by throttling their speeds when a brand new customer isn't effected at all? Your kidding me right?
No I am not kidding you, because you've been on a contract or a customer longer means your owed something? I've been with AT&T for years and year now, hell I was with cingular way back before they AT&T sank their teeth in. Just because you've been with them "forever" doesn't entitle you to crap.
Both my wife's line and mine are at 3.5GB and 4.25GB respectively.
Not a peep.
Still have 4 days left in the billing period.
Why are you back? We told you that your tired rants and defense of AT&T was now well documented, unwanted, and unnecessary. You have added nothing NEW to the conversation in weeks. Please go away or bring something new.
Your comments are like week old potato salad: bland, unappealing, taking up needed space, and starting to smell a little.
You shouldn't be shocked at anything AT&T does. They only care about their profits.