AT&T trying to take 7,500+ rollover minutes....

Discussion in 'iPhone' started by SFStateStudent, Nov 3, 2009.

  1. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #1
    this has been an ongoing situation since last year, when AT&T inadvertently took my 7,500+ rollover minutes. They returned almost the entire amount, but yesterday they took 1500 and scheduled 5900 more to "rollback" to them. Called and the first representative said "oh, this is normal" and I stopped her and asked to speak to a supervisor; eventually they decided NOT to take all my minutes, but give me 300 per month for the next two years. Maybe it's resolved, but maybe it's not....:eek:
     
  2. specify macrumors regular

    Joined:
    Jul 27, 2008
  3. SFStateStudent thread starter macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #3
    Yeah, that's what got me and they didn't even bother to mention that it was going to happen; they just took 'em. Normally, we have 200-300 taken from us and we are well over 10,000 rollover minutes since being with AT&T 2004, but never 7,000 over a two month period, let alone one month...:eek:
     
  4. bruinsrme macrumors 603

    bruinsrme

    Joined:
    Oct 26, 2008
    #4
    if ATT took my 4600 rollover minutes away I don' think I would miss them.

    Didn't use them when I had them and I surely don't think I will use them 11 months from now.

    If they scaled back ad said you can only rollover up to 2 months of minutes that would be fine.
     
  5. SFStateStudent thread starter macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #5
    To each their own; while on vacation in Hawaii, I've always gone over the 1400 minutes and utilized 400 rollover minutes during the two months....:rolleyes:
     
  6. eye.surgeon macrumors 6502

    Joined:
    Jul 12, 2007
    Location:
    California
    #6
    The fact that you have that many rollover minutes suggests first that you are on the wrong plan and second that you will never use them and thus pretty much wasted your time getting them back.
     
  7. bmstrong macrumors 6502a

    Joined:
    May 30, 2007
    #7
    I wish we could sell or trade them. I have so many I never use...
     
  8. darngooddesign macrumors G3

    Joined:
    Jul 4, 2007
    Location:
    Atlanta, GA
    #8
    A more obvious question is why you're not on a cheaper plan.
     
  9. adster macrumors regular

    Joined:
    Aug 7, 2008
    #9
    Maybe he is on the cheapest plan! I'm on the cheapest family plan and I have thousands of rollover minutes. IT just so happens that a majority of people we talk to are also on AT&T.

    Ironically, this month if the first month we've ever exceeded our minutes so we're finally able to use some of them rollover minutes! :p
     
  10. jmann macrumors 604

    jmann

    Joined:
    Dec 8, 2007
    Location:
    bump on a log in a hole in the bottom of the sea
  11. jbennardo macrumors 6502a

    jbennardo

    Joined:
    Jun 16, 2009
    #11
    Truth. I recently lowered our family plan minutes. My wife and I share 550 and we're still left with loads of minutes. Most of our friends are on AT&T, or we make a lot of calls on nights/weekends plus now we text/email. Phone calls are becoming history - at least for us. :)
     
  12. xsecretfiles macrumors 6502

    Joined:
    Aug 1, 2008
    #12
    I'm also on their cheapest plan, but I'm not sure how I'm under 2,000 minutes since I've been a customer since 3 years ago....I always get leftovers

    maybe they just took them away, just like that as mentioned before

    I don't miss them whatsoever....
     
  13. SFStateStudent thread starter macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #13
    The fact is that we've been on a family plan w/1400 minutes, and we have a total of 5 iPhones, with a majority of our friends and family with AT&T and iPhones. The next cheapest plan would definitely not suffice. 10,000+ rollover minutes has accrued since 2003, so even if others might think we have the wrong priced plan, why would we go back to risking the per minute overage costs? We are happy with the plan and why should we allow AT&T to take rollover minutes at random and going outside of their own guidelines with regards to the 12 month deduction of rollover minutes. I'm discussing with AT&T, the reasoning for violating our agreement. I'll keep you posted...
     
  14. jmann macrumors 604

    jmann

    Joined:
    Dec 8, 2007
    Location:
    bump on a log in a hole in the bottom of the sea
    #14
    I agree with you, the only time they should be allowed to take your rollover minutes is if you downgraded your price plan, but you haven't done that. Not fair to you. :(
     
  15. jav6454 macrumors P6

    jav6454

    Joined:
    Nov 14, 2007
    Location:
    1 Geostationary Tower Plaza
    #15
    I'm on the cheapest plan, and I already have way too many Rollovers.
     
  16. The Californian macrumors 68040

    The Californian

    Joined:
    Jan 17, 2009
    Location:
    Surfers Paradise
    #16
    Wait, I'm confused. They're just taking them away but it has nothing to do with them expiring?
     

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