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Carrier AT&T unlocking request was approved but iPhone still locked!!! NEED HELP!!!

0

01eg

macrumors newbie
Original poster
Oct 18, 2013
8
0
I sent to AT&T unlocking request for my iPhone 4 and after some times i get message that my iPhone can be unlocked. So my unlock was approved!!!

I get instruction and i try all methods to get unlock but no happy!!!
I check my IMEI after 1 month here: http://iphoneimei.info
And its says that this still locked!!!

How it possible that AT&T unlocked it but iPhone imei still locked!???
Have you any ideas????
 
Do a full restore and not from a backup at first. In iTunes you should receive a "Congratulations, your iPhone is now unlocked" screen. Once you are past that you can restore the backup to your device.

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Beat me in posting! I would get in touch with AT&T then. Are you restoring the latest firmware (7.0.4 at time of writing)?
 
LOL, you bought a locked phone, and you don't have an AT&T account, how did you requests an unlock by yourself?
Your own thread from few months ago: https://forums.macrumors.com/showthread.php?p=18169503

01eg said:
Can someone help me to unlock iphone AT&T off contract. I will pay for this service.
I have iPhone 4 out of contract i need someone who can unlock it through his AT&T account.
Thank you in advance.:)
Click to expand...

If you don't know anyone with AT&T account, you have to pay for an unlock.
 
Altemose said:
Do a full restore and not from a backup at first. In iTunes you should receive a "Congratulations, your iPhone is now unlocked" screen. Once you are past that you can restore the backup to your device.

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Beat me in posting! I would get in touch with AT&T then. Are you restoring the latest firmware (7.0.4 at time of writing)?
Click to expand...

Yes i try it no happy!!! Yes 7.0.4 was installed!!!

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Consultant said:
LOL, you bought a locked phone, and you don't have an AT&T account, how did you requests an unlock by yourself?
Your own thread from few months ago: https://forums.macrumors.com/showthread.php?p=18169503



If you don't know anyone with AT&T account, you have to pay for an unlock.
Click to expand...

Thank you Sherlock but what does it matter in this case???

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Request info:

IMEI Number 012839005658700
Request Date/Time 12/01/2013 09:34 PM
Request Number 5286339
Current Status ATT Mobile Device Unlock Approved
 
I had an old iPhone 3G that was locked to AT&T and I wanted to unlock it for no other purpose but to test different SIM cards. I simply spoke to AT&T's customer care line, explained the situation, and followed the steps provided. Within an hour the unlock was complete. It may have been shorter time, but I did not restore for at least an hour after AT&T's rep gave the okay. It isn't going to hurt to call AT&T and explain what is going on. I did not have an account with them if you are wondering.
 
Just put a different carrier's SIM Card into it. It'll prompt you to reactivate over Wi-Fi. That'll complete the unlock without having to restore.

If the other carrier's SIM doesn't work, or it doesn't let you use it even after trying this... it's not actually unlocked in Apple's system and you need to take that up with AT&T or use something like Chronic Unlocks to do it at your own cost.
 
01eg said:
IMEI Number xxxxxxxxxxxxxxx
Request Date/Time 12/01/2013 09:34 PM
Request Number 5286339
Current Status ATT Mobile Device Unlock Approved
Click to expand...

Um, OP, you really shoudn't post your IMEI on a public forum. It could be used for shady things...
 
01eg said:
I sent to AT&T unlocking request for my iPhone 4 and after some times i get message that my iPhone can be unlocked. So my unlock was approved!!!



I get instruction and i try all methods to get unlock but no happy!!!

I check my IMEI after 1 month here: http://iphoneimei.info

And its says that this still locked!!!



How it possible that AT&T unlocked it but iPhone imei still locked!???

Have you any ideas????
Click to expand...


Call. AT&T. What did they say ?
 
01eg said:
Call to AT&T but they ask my account number but i havent it.
Click to expand...

Are you sure that when you restored your phone in iTunes you selected "set up as new phone"?

Do not select "restore from Backup"


you can back it up later but when you initially restore make sure you select "set up as new phone" and you should get that congratulations message..... if not try a sim from another network and reboot your phone

Other than that I think you are SOL if you dont have an AT&T account to give when you call them.
 
I've unlocked a 4 iPhones and from my experience that doesn't matter. The moment that it's unlocked it should show up on those websites as unlocked. Also I have swapped SIM cards without restoring and it worked. The only thing restoring has done for me is give me a message in iTunes that it's now unlocked, you don't need that message for it to actually be unlocked.

I am 99% sure his phone is locked if that site says it's locked. At least from my experiences though I guess there could always be the chance of a fluke or that he submitted the wrong IMEI number for unlock or searched the wrong IMEI number on that website.
 
TheAppleFairy said:
I've unlocked a 4 iPhones and from my experience that doesn't matter. The moment that it's unlocked it should show up on those websites as unlocked. Also I have swapped SIM cards without restoring and it worked. The only thing restoring has done for me is give me a message in iTunes that it's now unlocked, you don't need that message for it to actually be unlocked.

I am 99% sure his phone is locked if that site says it's locked. At least from my experiences though I guess there could always be the chance of a fluke or that he submitted the wrong IMEI number for unlock or searched the wrong IMEI number on that website.
Click to expand...

This. You don't need to restore your phone. That's just a last resort for if you don't have another network's SIM handy *and* won't have access to Wi-Fi at the time of putting one in.
 
You can try resubmitting the unlock. Maybe someone approved it but later discovered you do not meet the requirements for unlock.
 
i bought a 3 month old AT&T iP5 that was not on contract
and had a friend with AT&T submit the unlock request online.
7 days later the request was denied saying the phone was
still active on the previous owners account (it wasn't)

i called AT&T and they had no problem helping me sort it
out even though i'm not their customer. got an email the
next day saying the phone was approved for unlock. i used
a tmobile SIM and a quick sync and i was unlocked.
 
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