Carrier AT&T unlocking request was approved but iPhone still locked!!! NEED HELP!!!

Discussion in 'iPhone' started by 01eg, Jan 21, 2014.

  1. 01eg macrumors newbie

    Oct 18, 2013
    I sent to AT&T unlocking request for my iPhone 4 and after some times i get message that my iPhone can be unlocked. So my unlock was approved!!!

    I get instruction and i try all methods to get unlock but no happy!!!
    I check my IMEI after 1 month here:
    And its says that this still locked!!!

    How it possible that AT&T unlocked it but iPhone imei still locked!???
    Have you any ideas????
  2. 01eg thread starter macrumors newbie

    Oct 18, 2013
    Friend i try it many times!!! I try all methods!!!

    For some reason imei locked!!!
  3. Altemose macrumors G3


    Mar 26, 2013
    Elkton, Maryland
    Do a full restore and not from a backup at first. In iTunes you should receive a "Congratulations, your iPhone is now unlocked" screen. Once you are past that you can restore the backup to your device.


    Beat me in posting! I would get in touch with AT&T then. Are you restoring the latest firmware (7.0.4 at time of writing)?
  4. Consultant macrumors G5


    Jun 27, 2007
    LOL, you bought a locked phone, and you don't have an AT&T account, how did you requests an unlock by yourself?
    Your own thread from few months ago:

    If you don't know anyone with AT&T account, you have to pay for an unlock.
  5. 01eg thread starter macrumors newbie

    Oct 18, 2013
    Yes i try it no happy!!! Yes 7.0.4 was installed!!!


    Thank you Sherlock but what does it matter in this case???


    Request info:

    IMEI Number 012839005658700
    Request Date/Time 12/01/2013 09:34 PM
    Request Number 5286339
    Current Status ATT Mobile Device Unlock Approved
  6. Altemose macrumors G3


    Mar 26, 2013
    Elkton, Maryland
    I had an old iPhone 3G that was locked to AT&T and I wanted to unlock it for no other purpose but to test different SIM cards. I simply spoke to AT&T's customer care line, explained the situation, and followed the steps provided. Within an hour the unlock was complete. It may have been shorter time, but I did not restore for at least an hour after AT&T's rep gave the okay. It isn't going to hurt to call AT&T and explain what is going on. I did not have an account with them if you are wondering.
  7. benguild macrumors 6502a

    Jul 29, 2003
    Just put a different carrier's SIM Card into it. It'll prompt you to reactivate over Wi-Fi. That'll complete the unlock without having to restore.

    If the other carrier's SIM doesn't work, or it doesn't let you use it even after trying this... it's not actually unlocked in Apple's system and you need to take that up with AT&T or use something like Chronic Unlocks to do it at your own cost.
  8. chrisl123 macrumors member

    Sep 21, 2013
    Um, OP, you really shoudn't post your IMEI on a public forum. It could be used for shady things...
  9. 617aircav Suspended

    Jul 2, 2012

    Call. AT&T. What did they say ?
  10. 01eg thread starter macrumors newbie

    Oct 18, 2013
    Call to AT&T but they ask my account number but i havent it.
  11. bigjnyc macrumors 603


    Apr 10, 2008
    Are you sure that when you restored your phone in iTunes you selected "set up as new phone"?

    Do not select "restore from Backup"

    you can back it up later but when you initially restore make sure you select "set up as new phone" and you should get that congratulations message..... if not try a sim from another network and reboot your phone

    Other than that I think you are SOL if you dont have an AT&T account to give when you call them.
  12. TheAppleFairy macrumors 68020


    Mar 28, 2013
    The Clinton Archipelago unfortunately
    I've unlocked a 4 iPhones and from my experience that doesn't matter. The moment that it's unlocked it should show up on those websites as unlocked. Also I have swapped SIM cards without restoring and it worked. The only thing restoring has done for me is give me a message in iTunes that it's now unlocked, you don't need that message for it to actually be unlocked.

    I am 99% sure his phone is locked if that site says it's locked. At least from my experiences though I guess there could always be the chance of a fluke or that he submitted the wrong IMEI number for unlock or searched the wrong IMEI number on that website.
  13. benguild macrumors 6502a

    Jul 29, 2003
    This. You don't need to restore your phone. That's just a last resort for if you don't have another network's SIM handy *and* won't have access to Wi-Fi at the time of putting one in.
  14. blarivee macrumors 6502

    Jun 29, 2009
    You can try resubmitting the unlock. Maybe someone approved it but later discovered you do not meet the requirements for unlock.
  15. ParishM macrumors regular


    Aug 12, 2007
    Ft. Lauderdale, Fla.
    i bought a 3 month old AT&T iP5 that was not on contract
    and had a friend with AT&T submit the unlock request online.
    7 days later the request was denied saying the phone was
    still active on the previous owners account (it wasn't)

    i called AT&T and they had no problem helping me sort it
    out even though i'm not their customer. got an email the
    next day saying the phone was approved for unlock. i used
    a tmobile SIM and a quick sync and i was unlocked.

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