AT&T upgrade fees

Discussion in 'iPhone' started by erratikmind, Sep 22, 2012.

  1. erratikmind macrumors 6502a

    erratikmind

    Joined:
    Apr 2, 2009
    Location:
    S.F./Las Vegas
    #1
    I just got off of the phone with an AT&T CSR. I asked to have my 2 upgrade fees either waived or credited. She checked my account and was happy to issue a credit for 2 upgrade charges, which amounted to $80.70. I received a text confirming the credit immediately. Now, that's service.
     
  2. MarcRRT macrumors member

    Joined:
    Sep 19, 2012
    #2
    Yeah. They removed all of my upgrade fees this morning when I called. AT&T has really stepped it up in the last week. They gave me family text messaging for 6 months for free for staying with them instead of leaving. Impressed.
     
  3. renesandy macrumors regular

    renesandy

    Joined:
    Oct 16, 2011
    Location:
    New York City
  4. Captainobvvious macrumors 6502

    Joined:
    Jun 15, 2010
    #4
    Was there any strategy to it or do you just call and ask for a refund on the upgrade fees?
     
  5. erratikmind thread starter macrumors 6502a

    erratikmind

    Joined:
    Apr 2, 2009
    Location:
    S.F./Las Vegas
    #5
    I simply thought that I would give it a try. It worked out well and in very short time.

    Edit: it's already reflected on my on-line billing. That's excellent!
     
  6. MMM.PWR macrumors 6502

    MMM.PWR

    Joined:
    Sep 21, 2009
    Location:
    Chicago
    #6
    No strategy necessary, in fact, you don't even have to bother calling. I sent a quick 2 sentence email through their website and received a reply within an hour. It was simple. :)
     
  7. mindyapple macrumors newbie

    Joined:
    Jan 4, 2012
    #7
    sounds good but how u guys do that?

    you guys bought the phone in att /appe store? or order via the phone? thanks:D
     
  8. note235 macrumors 6502a

    Joined:
    Jun 29, 2007
    #8
    if you return the phones, do the fees get waived?
     
  9. erratikmind thread starter macrumors 6502a

    erratikmind

    Joined:
    Apr 2, 2009
    Location:
    S.F./Las Vegas
    #9
    I preordered mine from the Apple Store site.

    ----------

    Perhaps, I would like to think so.
     
  10. nandopr macrumors regular

    nandopr

    Joined:
    Jul 17, 2008
    Location:
    Orlando, FL
    #10
    I called but they did not want to waive the fee. Explained about my good payment history and that last week I was " contract free" and could move to Sprint because of the truly unlimited data but decided to stay with AT&T.

    They transfer me to another department and they remove the fee for my unlimited messages until May, 2013.

    $20 x 6 = $120. Not to shabby.
     
  11. dave006 macrumors 68030

    dave006

    Joined:
    Jul 3, 2008
    Location:
    Just West of East
    #11
    If you return within 3 days then yes the activation is waived. If you return / cancel within 30 days the activation and any usage fees for voce and data stay and if you don't return the device then you also owe the $325 ETF.

    Dave
     
  12. erratikmind thread starter macrumors 6502a

    erratikmind

    Joined:
    Apr 2, 2009
    Location:
    S.F./Las Vegas
    #12
    No, not too shabby at all. Good for you! :D
     
  13. HXGuy macrumors 68000

    Joined:
    Mar 25, 2010
    #13
    I tried calling as well and they were only able to credit one of the two upgrades fees on the account. Oh well, better than nothing. :)
     
  14. MacGurl111 macrumors 65816

    MacGurl111

    Joined:
    Feb 4, 2010
    Location:
    Seattle
    #14
    I got mine removed for the next billing as well. :)
     
  15. F123D macrumors 68040

    F123D

    Joined:
    Sep 16, 2008
    Location:
    Del Mar, CA
    #15
    Couldn't get my upgrade fee waived because my next billing statement is already pending :( but the girl did credit me $36 to offset the fee. :)

    My upgrade fee was waived last time when I upgraded to the iPhone 4 as well. I've always had great service with AT&T's representatives.
     
  16. bova80 macrumors 6502a

    Joined:
    Jul 8, 2008
    Location:
    Pittsburgh, PA
    #16
    i didn't even see them charge me any upgrade fees, maybe i got lucky?
     
  17. bowlerman625 macrumors 68020

    bowlerman625

    Joined:
    Jun 17, 2009
    Location:
    Chicago, IL area
    #17
    I've had these fees waived in the past too. They cannot waive it in the stores however. You have to call cust support.
     
  18. ap105 macrumors regular

    Joined:
    Mar 17, 2011
    #18
    Just called att 15mins ago. Looked up my account and they waived it for me. Also sent me an email about credited to the account.
     
  19. F123D macrumors 68040

    F123D

    Joined:
    Sep 16, 2008
    Location:
    Del Mar, CA
    #19
    Should be on your next billing statement.
     
  20. erratikmind thread starter macrumors 6502a

    erratikmind

    Joined:
    Apr 2, 2009
    Location:
    S.F./Las Vegas
    #20
    Excellent! Appears that AT&T is on the ball with regard to the upgrade fee(s).
     
  21. spades1412 macrumors 6502

    Joined:
    Jun 12, 2009
    #21
    I just had the fee waived by going into the online chat support and asking there.
     
  22. caligurl macrumors 68030

    caligurl

    Joined:
    Jun 8, 2009
    Location:
    socal
    #22
    just called and got our 2 upgrade fees waived! WOOT!
     
  23. engelke2010 macrumors 6502a

    Joined:
    Mar 28, 2010
    #23
    Just got my fee waived in online chat. It was easier than I thought.
     
  24. mainomega macrumors 6502

    Joined:
    Jun 5, 2007
    #24
    howa re you guys accessing the chat ? it doesn't show as any but the "data support" as available. can someone link me ?
     
  25. Irish Rose macrumors 65816

    Joined:
    May 29, 2010

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