Just found another user on the Apple forums that this method worked for (entering all 0's). Very weird.
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- Thread starter CrackerJackToy
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Just found another user on the Apple forums that this method worked for (entering all 0's). Very weird.
[Update]..Senior Advisor just called me, told me to enter all 0's and it worked!
They are definitely fixing these one at a time, ticket by ticket...hopefully everyone gets a response today!
Took forever, but thankful I can finally use my new phone. Good luck to all!
Nice! I just tried mine with all 0's and it didn't work yet.
When did you call in to Apple about this? I called Saturday evening (about 10:30pm) so I'd like to judge mine by the time you put in your request. Also, did you try all 0's yesterday when I posted about it?
Any special instructions? Did you activate over wifi, or iTunes?
I called Friday night about 10 pm EST. Also, it looks like they fixed my phone which I complained about initially, and not my wife's phone as well :/. Guess I have to wait for that one to be picked now too haha.
Yeah, I tried all 0's when you posted about it last night, and it didn't work for me, so it's really looking like it is the fix, and they are going through the broken ones and overriding it with that one at a time.
Good news. Thanks for the contribution to the thread! I'm hoping mine activates later today.
My senior advisor won't be back in the office until Thursday. Looks like I'll just be trying the 0 trick over and over until then. (Another advisor verified my inquiry with engineering so I may not need the senior advisor as it is.)
I have two engineering tickets submitted for this issue. One from me and another from when my at&t rep called. I don't have a phone right now, will they by any chance email me when my ticket has been gone through?
I'm another person that's going to keep trying 0's all through the night. So annoying!
I'm another person that's going to keep trying 0's all through the night. So annoying!
I only knew because my senior advisor called and let me know. You could get on chat, talk to a senior advisor, and then have them make a note in the case/ticket to email you and not call when they have a resolution for you.
Hope the zeroes trick works for the rest of you all.
I will keep this in mind for my next upgrade in two years! SMDH
I will keep this in mind for my next upgrade in two years! SMDH
MINE WORKS!!!
Tried an hour ago and no bueno. Just tried again at 2:45pm and still didn't work. I turned the phone off for 10 minutes, turned it back on...and it worked! (using all 0's)
I am now restoring from my backup in iTunes. YES!!!!!!!!!!
Tried an hour ago and no bueno. Just tried again at 2:45pm and still didn't work. I turned the phone off for 10 minutes, turned it back on...and it worked! (using all 0's)
I am now restoring from my backup in iTunes. YES!!!!!!!!!!
Did you use wifi or at&t network?
Congrats, hope mine is ready to go when I get home. Fingers crossed.
I was trying wifi but had no luck.
After I turned it off for 10 minutes, I plugged the phone (still off) into the usb cable of my computer. iTunes fired up and the phone turned on. Then I tried all 0s and instantly worked!
for those who got it working with 0's, how long ago did you call apple and have an engineering ticket made?
I called and got mine sent up to engineering on Saturday evening at 10:30pm CT. They said it would take up to 48 hours (starting Monday).
My ticket went in Friday night, and I got an email saying it was fixed this morning at about 3 am EST.
Best of luck.
Sounds like I'm jumping the gun and should expect a lot more time. Thanks!
Patience in a virtue!
I just wanted to add in my experience...
Sprint iPhone 6 Plus 128gb, Space Gray.
Purchased from the apple store in the middle of the night, ended up with a reservation, completed the purchase sometime sunday since I still couldn't get my information to verify.
Phone arrived friday. Contact with support and case was made in the afternoon on saturday with a senior technical advisor. She escalated the case and put in a request to engineering for a fix.
I was traveling and couldn't get to the store until later this week, so we were waiting for a response from engineering (although I had a genius bar reservation with a replacement on hold for me).
Here's what engineering said (tuesday afternoon):
So, if you have a request into engineering, it will go though eventually, and they can fix it on their end.
Sprint iPhone 6 Plus 128gb, Space Gray.
Purchased from the apple store in the middle of the night, ended up with a reservation, completed the purchase sometime sunday since I still couldn't get my information to verify.
Phone arrived friday. Contact with support and case was made in the afternoon on saturday with a senior technical advisor. She escalated the case and put in a request to engineering for a fix.
I was traveling and couldn't get to the store until later this week, so we were waiting for a response from engineering (although I had a genius bar reservation with a replacement on hold for me).
Here's what engineering said (tuesday afternoon):
So, if you have a request into engineering, it will go though eventually, and they can fix it on their end.
My phone finally works!
Ticket must have just gone through, tried 0's and it's working! Thank you to everybody who answered my questions. Hope you all are enjoying your new iPhone's!
Ticket must have just gone through, tried 0's and it's working! Thank you to everybody who answered my questions. Hope you all are enjoying your new iPhone's!
Nice man! Glad to hear you made it!
I ended up getting a phone call 3 hours after mine activated from a senior advisor telling me it was fixed. I told him was trying all day and got it myself!
May have some insight into this. And yea, I have a ticket in to get my stupid activation lock reset so I can activate my phone and actually use it. Sounds like I shouldn't get my hopes up too high about this getting resolved quickly though...
I spent 2 1/2 hours on the phone with ATT, which said it's an apple problem, apple, which said instantly without hesitation that it's an ATT problem. Deactivating my only working phone at the time, going to ATT and switching SIM cards, more time on hold with a CSR to hopefully get it resolved, and she after an hour and documenting the whole thing, she traces it down to a faulty SIM card. Saying the card I currently have in the phone (was put there by Apple somewhere in the line) has no correspondence whatsoever on what should be in the phone according to what is on the box and what it needs to be seeing.
Both the Apple advisor and the ATT CSR said this isn't the first one they've seen (surprising to hear that) but mine is a special case because it's locked up so hardcore they can't even get through to do anything about it and it's gotta go thru the elusive engineering team to get manually reset. And the engineering team is franticly scrambling to find out the problem and how to not have to manually reset every one that has an issue.
Apple has boned up seriously on this entire launch. From livestream of the announcement, preorder, availability, IOS 8.0.1, *bendgate*, etc. I would hate to be anyone with any responsibility for any of the screw ups that have happened in the last month...
Long story short, call Apple, talk to a senior advisor, and hopefully it'll be running soon. Don't know if the improperly assigned/mis categorized SIM has ANYTHING to do with it, but the CSR I spoke with asked me to repeat the SIM 3 times and then read it back, and made it sound like that was the issue. If you buy one non pre order do they assign a SIM in the store when they activate?
I spent 2 1/2 hours on the phone with ATT, which said it's an apple problem, apple, which said instantly without hesitation that it's an ATT problem. Deactivating my only working phone at the time, going to ATT and switching SIM cards, more time on hold with a CSR to hopefully get it resolved, and she after an hour and documenting the whole thing, she traces it down to a faulty SIM card. Saying the card I currently have in the phone (was put there by Apple somewhere in the line) has no correspondence whatsoever on what should be in the phone according to what is on the box and what it needs to be seeing.
Both the Apple advisor and the ATT CSR said this isn't the first one they've seen (surprising to hear that) but mine is a special case because it's locked up so hardcore they can't even get through to do anything about it and it's gotta go thru the elusive engineering team to get manually reset. And the engineering team is franticly scrambling to find out the problem and how to not have to manually reset every one that has an issue.
Apple has boned up seriously on this entire launch. From livestream of the announcement, preorder, availability, IOS 8.0.1, *bendgate*, etc. I would hate to be anyone with any responsibility for any of the screw ups that have happened in the last month...
Long story short, call Apple, talk to a senior advisor, and hopefully it'll be running soon. Don't know if the improperly assigned/mis categorized SIM has ANYTHING to do with it, but the CSR I spoke with asked me to repeat the SIM 3 times and then read it back, and made it sound like that was the issue. If you buy one non pre order do they assign a SIM in the store when they activate?
SOLVED!!! This issue happened to me when trying to activate our iPhone X and, after spending in excess of SIX HOURS on the phone with both AT&T and Apple, we finally got it fixed. I want to share this with people so you don’t have to suffer like we did.
tl;dr Had to call Apple support and have my case escalated to a technical engineer. THE FRONTLINE FOLKS YOU SPEAK WITH WHEN YOU FIRST CALL CANNOT FIX THIS. YOU MUST ESCALATE TO A TECHNICAL ENGINEER. Once they did that, I entered all zeros for the zip and the last four of my social and the phone activated!!
Ok, now that that’s out of the way... Here are some facts as my problem may not be exactly the same as yours.
1. The phone was purchased from the Apple Store, not from AT&T. Paid in full, not part of a payment plan.
2. The phone was purchased with a CC that had a different name/CC number than the primary account holder on our AT&T plan. The billing zip code was the same.
3. The phone would not activate. We tried many different combinations of zip codes and the last four of my social. We tried previously billing zip codes, etc. still would not activate.
4. AT&T customer support said it was an Apple problem. Apple customer support said it was an AT&T problem. It ended up being an Apple problem.
My suspicion here is that because the phone was purchased with a CC other than the primary account holder’s, the system just screwed up somewhere. I have no idea what Apple does to reconcile with AT&T’s records. What I DO know is that someone on the Apple side had to basically “hack” things on their end, allowing me to enter dummy values (00000 for zip code, 0000 for the last four of my social) and then it would activate.
So, if you have his problem, DO NOT BELIEVE THE CUSTOMER SERVICE PEOPLE YOU SPEAK WITH. Just escalate to an engineer at Apple, but even then you might have to push to have this fixed! Do NOT let them pawn you off on AT&T. This issue needs to be fixed by them and only an Engineer has access to fix it!
I sincerely hope this helps others with this same absolutely maddening problem.
Ok. This thread started in 2014 and this problem still persists? The 6 hours spent on the phone with both companies and the general ineptitude of the agents make the Pixel 2 ads a lot more compelling than they seemed a few days ago. So 3 years later same exact problem described by everyone else = endless loop of failed zip code and SSN numbers.
My weirdness:
- On 10/27 got in store.apple.com about 10 minutes post midnight. Got ‘we will email you’ messages to complete order but kept trying to get in. Finally got in and made purchase.
- A few days later, noticed my orders page had duplicate orders on it.
- Canceled the first order
- Got phone yesterday.
- 6 hours with support on both sides and 12 hours of personal troubleshooting later, no solution.
Tomorrow is Black Friday and loathe to go into the store. How did you get to an engineer as fast as possible?
Oh, do NOT got into the store! Waste of time. The people in the stores don’t have the training or the ability to resolve this.
Call Apple support. Then explain the error, ask to have this escalated to an engineer. You might have to jump through the troubleshooting hoops, but just be patient and do them. Once it doesn’t work, DO NOT let them pawn you off to AT&T. Ask them to escalate your case to an engineer.
Good luck! This is total BS and sorry you’ve had the same trouble we had!