AT&T: Where do I send a complaint?

[maflynn]

Why complain about something that ATT already stated that they're working on fixing. It will do absolutely nothing and is a complete waste of time.

 

[bruinsrme]

Does anyone have a link to where I can make a formal complaint to AT&T about the lack of MMS support?

cmon you for real?

 

[Coraline]

MMS is not just a "trigger pull away".
Because of Apple, or more importantly Steve Job's hate for MMS, AT&T had to configure iPhone accounts to specifically not be able to use MMS.
Now AT&T has to go back and convert all 3G and 3G S accounts to enable it while still maintaining the block on 1st gen iPhones.
This is no small task.

While it's "no small task" ... I am in Canada, with Rogers, and I have MMS. I don't understand why one company would be able to get it done while another one wouldn't.

 

[rjohnstone]

Don't contradict yourself. It just makes you sound talky out of assy. (underlined portions)

If you know so much about it, I have a question to ask.

If there are people out there who can do carrier setting hacks for MMS, and all the developers who had MMS during the betas, then why is it the rest of us have to wait?

"29 carriers will support MMS when we launch... AT&T will be ready at the end of the Summer." -Phil Schiller

What do these 29 companies have that AT&T does not?

and I do have to thank you for hijacking my thread to go on with your AT&T apologist trolling

Not a contradiction at all.
It's profitable from a customer contract base, not from the hardware itself.

As for the other 29 carriers, they don't have 77 million subscriber accounts to go through and make adjustments.

 

[bruinsrme]

AT&T MMS Complaint Link

^^^^^^BEAUTIFUL^^^^^^

 

[-aggie-]

MMS is not just a "trigger pull away".
Because of Apple, or more importantly Steve Job's hate for MMS, AT&T had to configure iPhone accounts to specifically not be able to use MMS.
Now AT&T has to go back and convert all 3G and 3G S accounts to enable it while still maintaining the block on 1st gen iPhones.
This is no small task.

And as for the comment about the iPhone keeping AT&T afloat... that's laughable at best.
It's profitable, but hardly their bread and butter.
According to their 2008 annual report (2009 number not available yet), AT&T wireless division as a whole only accounted for $44 million (39%) of the $124 million in earned revenue (after operating expenses) for 2008.
Anyone who thinks AT&T is making money off the iPhone is dead wrong.
To quote from their 2008 annual report:

They are still loosing money on handset sales.
They don't break down revenue/costs by handset, so you will not get iPhone specific numbers out of the data.

What's this about Steve Jobs hating MMS?

 

[waterskier2007]

MMS is not just a "trigger pull away".
Because of Apple, or more importantly Steve Job's hate for MMS, AT&T had to configure iPhone accounts to specifically not be able to use MMS.
Now AT&T has to go back and convert all 3G and 3G S accounts to enable it while still maintaining the block on 1st gen iPhones.
This is no small task.

i think it is funny that people cite this reason. all the other carriers had to disable MMS and now they fully support it. just because AT&T did it in an asinine way that doesn't mean we as customers should suffer

i agree that twititions will not fix anything but i still think it is stupid we don't have mms. and you can claim email works just as fine. but until every one of my contacts has a smartphone with email, it doesn't work that great

 

[Slim02]

i think it is funny that people cite this reason. all the other carriers had to disable MMS and now they fully support it. just because AT&T did it in an asinine way that doesn't mean we as customers should suffer

i agree that twititions will not fix anything but i still think it is stupid we don't have mms. and you can claim email works just as fine. but until every one of my contacts has a smartphone with email, it doesn't work that great

Well if you have their number you have their email.. Verizon is 20955555555@vzwpix.com (the number not real but makes the point.) t-mobile, Sprite all have a way for you to send MMS to email and able to send the email back to them as a MMS.. Like I said if you know their number then you will know their email (MMS really)... It just more a pain because email is not as fast as sending MMS to MMS..

Not a contradiction at all.
It's profitable from a customer contract base, not from the hardware itself.

As for the other 29 carriers, they don't have 77 million subscriber accounts to go through and make adjustments.

That funny seeing that their is not that many iPhone subscribers.. So there is no need to do adjustments on every account.. Nice try tho... Why can people just amend that At&t dropped the ball and that they are lazy..

 

[Diseal3]

Verizon Blows one. Other then that, good luck complaining. Hope that twitter petition helps.