I pay for 5GBs right now with everyone else in my family (3 additional iPhones) paying for 2GBs of data. We pay for 11GBs of data when you add us all together. However, I now have to "switch" to a new plan in order to use FT over cellular.
This is a penalty fee for iPhone users to utilize an Apple technology...AT&T doesn't own FT technology. Because other video chat services are not restricted in the same fashion (Skype, etc.), AT&T has basically decided to mis-treat its customers without an ounce of reasonability to do so.
In my opinion, this is plain criminal behavior against Apple users.
Why is everybody complaining about no FaceTime over cellular? It's not like you can do it now. I just flat don't get the outrage over it. You're not "losing" anything
How much are you paying for those 3 iPhones right now? It would only be $210 for 3 iPhones sharing 10 gig. I bet you're close to that if not higher already.
I have great experience with AT&T. I just merged 3 other family members phones onto my plan last month. I got my bill and it was higher than expected. I did a chat to ask when I would be able to see my detailed bill to try to understand why it was higher. The CS response was to credit my account for all the odd charges and the $36 activation fee on a new phone I just got! That was above and beyond. As others have noted, they also give you free upgrades very often when they certainly don't have to. I don't know if having 6 phones on my account and being a customer since 1999 makes a difference in how they treat me, but they have always been great to me.
I don't know what's going on in their executives' mind. I mean, sure, a business is always looking for profit, but a good business should have done it in a way where the customers would love to give them their money. Like Apple, I have countless Apple products - that includes 3 top of the line Macs, iPads, about 6 iPods (most of them were gifts, however) Apple TV, TC, and others and etc. I spent tons of money on Apple but I'm not regretting it. Whereas ATT, I have a very strong feel about not giving them A PENNY, and this is bad.
Here is why. First of all, it cost me about 120 per month, just to have an iPhone and a normal phone on the plan. 450 min sharing, and over all I have about nearly 4k rollovers. Unlimited text and the worthless unlimited data (since you really getting only 3Gbs and after that, your internet is unusable.
After the pricing, it's their abusive policies. I can't use FaceTime over the cellular? I can't let my Laptop to borrow that data I purchased? give me a break. So you're saying that I can buy a house but to live in there I have to pay rent per month? or is it more like, I can buy a TV to have it set up in my living room, but if I want to move it to my bedroom, I have to pay the hotspot fee too? I couldn't lololololololol more. Sure, you can limit it on those who are on the grandfathered plans, and throttles them down when they reach 3Gbs of data, but having it limited to only Mobile Share/hotspot subscribers is a ****ed up policy, you will get sued.
That brings us to the 3Gb data throttling cap. So I signed my 2 year contract and I renew it every year if not every other year. I honor my contract by paying this f..king expensive bill every month, and I expect you to honor what you advertised, that is truly unlimited datas. I couldn't care less about all those hidden policy in the contract. Yes, I know in the business world, that's how you do business, but in reality, nobody reads contract when signing a phone, a software, and etc. If you put by signing this contract you agree to be our slave forever in the contract, does it make it legal? no.
I remember it was when ATT announced that FaceTime will be available to MobileShare users only, I filed a complaint with the FCC against them. Weeks later, I got a call from ATT. The guy basically said, to avoid throttling, you need to go to the 3Gb per month plan, it cost the same on your end and you just pay 15 more if you ever reach that limit, you never have to worried about throttling anymore. He spent a good 30 min. trying to convince me to switch right there. When I mentioned about FaceTime, which was the REAL ISSUE THAT I COMPLAINT ABOUT, he briefly said will you can use it if you're on Mobile Share. And then, literally, he went, "Again, I am just calling to let you know we did received your complaint with FCC and we appreciate your feedback" and he hung up. trolled, huh?
Yesterday, I called ATT regarding the new upgrade eligibility, I asked why I was able to upgrade every year without the early upgrade fee, but this year I am looking at 450 for an upgrade? the lady said, "well you shouldn't be able to get new iphone every year, now I don't even wanna ask why would the previous sales people did that for you." LOL, excuse me? I told her, I don't get when she meant by did that for me, because I've ordered all my iPhones on Apple's website.
Clearly, ATT doesn't know how to do business. I'd rather go with Verizon once I finish my contract, and hopefully I get more respect there. I don't usually care for the money, as long as I get the quality of what I am paying for, and sure, I do get good service qualities (besides the limitations such as throttling and FaceTime), but you and your sales team makes me feel sick and makes me feel like your bitch. You're not making businesses with me, you're taking advantages of me. You're abusing me. **** you att.
Look in the mirror & you'll see who's responsible for your misery.You're abusing me. **** you att.
Dude- you have choices. Your not stuck with AT&T, pick a different carrier and me on...
Why not just buy it unsubsidized, that way next year you won't be complaining again. You signed a 2 yr contract and then complain about being held to it. I was in the same boat as you when the 3gs came out, guess what I had to $400 instead of $200.
I don't know what's going on in their executives' mind. I mean, sure, a business is always looking for profit, but a good business should have done it in a way where the customers would love to give them their money. Like Apple, I have countless Apple products - that includes 3 top of the line Macs, iPads, about 6 iPods (most of them were gifts, however) Apple TV, TC, and others and etc. I spent tons of money on Apple but I'm not regretting it. Whereas ATT, I have a very strong feel about not giving them A PENNY, and this is bad.
Here is why. First of all, it cost me about 120 per month, just to have an iPhone and a normal phone on the plan. 450 min sharing, and over all I have about nearly 4k rollovers. Unlimited text and the worthless unlimited data (since you really getting only 3Gbs and after that, your internet is unusable.
After the pricing, it's their abusive policies. I can't use FaceTime over the cellular? I can't let my Laptop to borrow that data I purchased? give me a break. So you're saying that I can buy a house but to live in there I have to pay rent per month? or is it more like, I can buy a TV to have it set up in my living room, but if I want to move it to my bedroom, I have to pay the hotspot fee too? I couldn't lololololololol more. Sure, you can limit it on those who are on the grandfathered plans, and throttles them down when they reach 3Gbs of data, but having it limited to only Mobile Share/hotspot subscribers is a ****ed up policy, you will get sued.
That brings us to the 3Gb data throttling cap. So I signed my 2 year contract and I renew it every year if not every other year. I honor my contract by paying this f..king expensive bill every month, and I expect you to honor what you advertised, that is truly unlimited datas. I couldn't care less about all those hidden policy in the contract. Yes, I know in the business world, that's how you do business, but in reality, nobody reads contract when signing a phone, a software, and etc. If you put by signing this contract you agree to be our slave forever in the contract, does it make it legal? no.
I remember it was when ATT announced that FaceTime will be available to MobileShare users only, I filed a complaint with the FCC against them. Weeks later, I got a call from ATT. The guy basically said, to avoid throttling, you need to go to the 3Gb per month plan, it cost the same on your end and you just pay 15 more if you ever reach that limit, you never have to worried about throttling anymore. He spent a good 30 min. trying to convince me to switch right there. When I mentioned about FaceTime, which was the REAL ISSUE THAT I COMPLAINT ABOUT, he briefly said will you can use it if you're on Mobile Share. And then, literally, he went, "Again, I am just calling to let you know we did received your complaint with FCC and we appreciate your feedback" and he hung up. trolled, huh?
Yesterday, I called ATT regarding the new upgrade eligibility, I asked why I was able to upgrade every year without the early upgrade fee, but this year I am looking at 450 for an upgrade? the lady said, "well you shouldn't be able to get new iphone every year, now I don't even wanna ask why would the previous sales people did that for you." LOL, excuse me? I told her, I don't get when she meant by did that for me, because I've ordered all my iPhones on Apple's website.
Clearly, ATT doesn't know how to do business. I'd rather go with Verizon once I finish my contract, and hopefully I get more respect there. I don't usually care for the money, as long as I get the quality of what I am paying for, and sure, I do get good service qualities (besides the limitations such as throttling and FaceTime), but you and your sales team makes me feel sick and makes me feel like your bitch. You're not making businesses with me, you're taking advantages of me. You're abusing me. **** you att.
Verizon is just as bad, and more expensive if it's just a single line. Welcome to wireless in America. Just pick one of the evils and live with it. You want the blue evil or the red evil? Sure, you could get Sprint, if you enjoy horrendous data speeds and a pretty much nonexistent LTE market. T-Mobile is an option too, if you want to be stuck on EDGE all the time and have no service outside of cities. You could also buy unlocked and go with a carrier like Straight Talk; but it won't be with the iPhone 5 because thanks to Apple it has a Nano-SIM now and ST doesn't offer Nano-SIMs.
In Europe they pay full price for their phones.. And my friend can't even get a subsidized price on his iPhone 5 until exactly 24 months.
Wall of text waste of time to read.
Dude- you have choices. Your not stuck with AT&T, pick a different carrier and me on...
Hi. European here.
Anyway, you are either grossly misinformed or, admittedly more likely, ignorant of the actually rather giant differences between countries. For instance, in Italy it's more common to see phones sold at full-price with pre-paid plans and in Belgium it has only recently even become possible to sell subsidised phones. But in the Netherlands it has been common for years to get simpler phones free and less simple (and newer) phones at a discount with a one or two-year (for more discount) minimum-term contract.