ATT [and Apple] drop the ball: Please rant here

Discussion in 'iPhone' started by animenick65, Jul 11, 2008.

  1. animenick65 macrumors 6502

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    #1
    I waited in line for the good portion of an hour at the Seekonk ATT store. They only had 20 phones. The sales reps wouldn't give us still waiting in line a direct answer as to how many they had left. Thanks to them I wasted my time waiting in line when I could have been at the apple store. 20 phones on launch day? Seriously? Its a kick in the pants and after this I'm keeping my money and business with Verizon.
     
  2. Flhusky macrumors 6502a

    Flhusky

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    #2
    +1
    Someone who finaly voted w/their wallet
     
  3. komiothebeat macrumors 6502

    komiothebeat

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  4. shecky Guest

    shecky

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    #4
    FYI: AT&T Seekonk MA: delayed shipment!

    just as an FYI to everyone, I went to Seekonk, MA AT+T store, was about #30 in line at 7AM. the manager came out at 7:30 and told us "we only have 20 phones total, because a plane got caught up somewhere. our total shipment was supposed to be 40 phones."

    So, i left and went to providence place mall apple store at about 8AM, and saw what looked like 250+ people in line.

    I am worried about a) a delayed shipment due to a plane issue which probably affects a bunch of stores, and b) a TOTAL of only 40 phones for what looks to me like a pretty large AT+T store.
     
  5. animenick65 thread starter macrumors 6502

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    #5
    This is in USA - Massachussets - Seekonk ATT store. Don't anyone try and go, they have ZERO left. They have a small shipment of 20 coming in POSSIBLY today (still, another 20 seriously?!) but those are mostly accounted with pre-orders now.

    I was at the ATT store in Seekonk as well. They dropped the ball big time. Looks like some yellow screen problems with the Phones as well. I will be staying with Verizon for the near future.
     
  6. Abstract macrumors Penryn

    Abstract

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    #6
    Then stay with Verizon for the future.

    Or better yet, show some understanding and realize that a shipping delay caused the problems, and with the chaos going on right now with regards to the iPhone, AT&T really don't have much control over a shipping delay, much like you don't have any control over being stuck in traffic when an accident occurs 3 miles down the highway.

    This shouldn't be grounds for a complete change of heart over the iPhone. I could understand it if you didn't get one due to the yellow tint in the screen, but not getting one because things didn't end up perfect at the AT&T you unfortunately chose to line up in isn't exactly a mature response. **** happens. That's life. You chose the wrong line this time. Just wait until next week, or 2 weeks from now.
     
  7. animenick65 thread starter macrumors 6502

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    #7
    Your not familiar with the area I am from. Even 40 phones at launch is just plain stupid. They would sell 100 at that store today easy. And its not just the lack of phones, the reps there were dancing around the fact they didn't have enough for people, ergo wasting peoples time.
     
  8. Abstract macrumors Penryn

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    #8
    It's definitely too bad, but like I told the person in the other thread, a shipping delay (particularly delays involving airplanes) aren't in AT&T's control to speed up, fix, or anything.

    This just requires some understanding on everyone's part. Sometimes, you end up waiting in what turns out to be the slowest moving line. You can't really forsee that, and unfortunately, neither can AT&T. I'm glad to see you have more patience. :)


    And besides, if you're not going to buy an iPhone, the yellow tint on the screen is a much better reason. :p
     
  9. shecky Guest

    shecky

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    #9
    im not annoyed :) i can wait. and its not the shipping delay that wirries me at all, stuff happens :) its the 40 phone total - to me that seems kinda low for what i think is a pretty big at+t store in a very busy corridor both traffic and population wise.
     
  10. megfilmworks macrumors 68020

    megfilmworks

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    #10
    Trading 1 day of inconvenience with ATT for a world of hurt with Verizon?
    And no iPhone. Bad choice with your wallet.
     
  11. animenick65 thread starter macrumors 6502

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    #11
    Its starting to look greener in Verizon pastures right now. I would have had to cancel with verizon and pay an ETF. Looks like some bad screen issues with these firsts batches have solidified my position.
     
  12. megfilmworks macrumors 68020

    megfilmworks

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    #12
    All I can say is I have had my iPhone since last June and I could never go back to Verizon and their inadequate offerings. Rethink your position and you will be much happier.
     
  13. Detlev macrumors 6502a

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    #13
    Blaming shipping is just an excuse. UPS, FedEx, DHL, USPS, any number of other fulfillment channels could have and would have had the stock at the stores on time guaranteed. Local stores were informed day before last that they would not be receiving stock. Others were told they could not tell customers what they had due to security and this morning came out to tell waiting customers they should go elsewhere as they do not have the 16 GB models. All the while, employees said they learned their lesson last year and they assumed they would be prepared.
     
  14. GoCubsGo macrumors Nehalem

    GoCubsGo

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    #14
    My understanding is AT&T does not get to decide how many phones they received. Patience it a virtue.
     
  15. Abstract macrumors Penryn

    Abstract

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    #15
    So you're blaming AT&T instead of Apple?


    Jessica is right. Patience truly is a virtue.
     
  16. Detlev macrumors 6502a

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    #16
    Do tell. How did you come by this tidbit of information?
     
  17. animenick65 thread starter macrumors 6502

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    #17
    I held off on the first gen iPhone knowing they would eventually re-work the product, so don't tell me about patience. I've been waiting the better part of a year for this device.
     
  18. island macrumors 6502

    island

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    #18
    Went there early, got mine. All the people who showed up after 6AM didn't get anything.

    Works for me :p
     
  19. Abstract macrumors Penryn

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    #19
    It's well known. This is why almost all the white iPhones were sold at Apple stores, not the mobile carrier's stores. Well, that's true in some countries anyway. I don't know about every country.

    Also, since Apple knew demand was greater than supply at launch, I'm sure they (and/or AT&T) distributed the iPhones to each store as they deemed best.


    Anyway, regardless of what we say, or how many phones you think your store should have got, you'll have to wait, which is where all this talk about "patience" will come in handy. ;)


    Good luck getting one.
     
  20. nolatron macrumors member

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    #20
    When I worked at an Apple Specialist we would order several new machines when released. We'd get a trickle in 1 here, 2 there. Apple basically started giving priority to their retail stores over resellers. Same might be happening with the iphone. AT&T Stores may be requesting loads of devices, but Apple is probably channeling most of the stock to their retail stores first.

    I went to the AT&T store in Sugar Land, TX this morning. There was about 60-70 people in line when I got there just before 8 (last minute decision to give it shot). 15 minutes after opening a guy came out and said they were sold out. Only the first 1/4 of the line would actually get a phone (but who knows what model).

    I get a Corp. discount through work so I have to buy from a AT&T store, so I might just have to wait a few weeks (or get lucky one day), for the local stores to maintain a decent stock.
     
  21. GoCubsGo macrumors Nehalem

    GoCubsGo

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    #21
    It is fairly widely publicized information around these boards. Not to mention if you stopped and asked an AT&T employee it would appear the only thing they do know is that they don't control the number of phones they get.
     
  22. thor79 macrumors 6502

    thor79

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    #22
    Common Sense?

    Apple produces the product and allocates a certain number to AT&T. The question is if they allocated as a whole or store by store. I'm starting to think it was store by store and they allocated too many at the high profile stores leaving the smaller shops light on phones.

    All I know is...I don't think either of the two stores I was planning on visiting tomorrow, will actually have them later today. So I'm hoping for shipments in both today and tomorrow. Both stores had 30-40 people in line, and if the 20-40 phone per store thing is correct, that means they'd be awfully close to running out.
     
  23. Small White Car macrumors G4

    Small White Car

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    #23
    Oh really?

    So this was caused by a shipping delay?

    If the store can only get 5 phones, that's fine. But they should tell person #6 in line that there's no use in waiting.
     
  24. Donz0r macrumors 6502a

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    Jun 29, 2006
    #24
    AT&T store sold out immediately thread

    Both AT&T stores by my house had less than 50 iPhones and ran out immediately this morning. :(:(:(:(:mad::(
    LaGrange, IL and Frankfort, IL
    Hopefully the Apple Store in Orland Park, IL, USA will still have some at lunchtime.
     
  25. GoCubsGo macrumors Nehalem

    GoCubsGo

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    #25
    They're under no obligation to tell anyone in line anything. Sure, it's a ****tard move on their part, but it's not as though there's some obligation for them to tell you. My guess is they're not pleased with the rush of people, the fact that they don't get to rest until every single customer is gone, their hours were extended, they're frustrated and tired, and they probably don't care as much as we'd all like them to.

    While this is their job and they should do it as well as possible, I'm certain given the hysteria created around their stores as a result of the new release is more than they care to deal with. So if some random employee gets some joy out of controlling whether or not the people in line know how many phones are left then so be it. Tomorrow is another day.
     

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