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ATT bill - $713!?!?

G

galactic732

macrumors member
Original poster
So it looks like ATT forgot to add a data plan to one of my iPhone lines on my family plan, which lead to $500+ of overage fees.

They seem to be clearly in the wrong but are delaying refunding my money back.

I thought an iPhone couldn't be used (unless unlocked) without a data plan, so how did I get out of the store without one? (kind of like blackberrys on verizon)

Also, has this happened to anyone else? any advice you can give me on how to talk to them would be great.
 
Just call them, calmly explain that you have an iPhone, which requires a data plan, and that any charges for data are null and void. In about 10 minutes they will have it fixed.

Heck, the iPhone data plan even covers data used on non-iPhones while using your iPhone SIM.

TEG
 
I had a similar issue up here in Canada with Rogers, a $1500 bill, I simply called them they ensured that the right things were on my plan and immediately credited my account for the error.
 
galactic732 said:
So it looks like ATT forgot to add a data plan to one of my iPhone lines on my family plan, which lead to $500+ of overage fees.

They seem to be clearly in the wrong but are delaying refunding my money back.

I thought an iPhone couldn't be used (unless unlocked) without a data plan, so how did I get out of the store without one? (kind of like blackberrys on verizon)

Also, has this happened to anyone else? any advice you can give me on how to talk to them would be great.
Click to expand...

att is the most cluster fuc*ed run company on the planet
 
Att will not do anything about it you will have too pay. Go to tmobile at least they will not cheat you out of money.
 
They will gladly credit it back as it was an error. In fact, AT&T has always been very good to me when it comes to questions about the bill, etc. I've been with them for over 10 years and have no complaints. Recently, I thought they over-charged me about $80 when I went to a family plan, so I called and asked about it. The agent explained why the charge was valid(the conversion of my plan meant I paid for the next month, too), but he then immediately credited it back to me as a courtesy "for my trouble." It was my fault for not reading the details of the conversion, but I got the credit nonetheless.
 
wronski said:
They credit people back for stuff like this all the time as far as I hear. T-Mobile isn't some heavenly company either.
Click to expand...

True. T-Mobile often doubles the tax and fee charges for no real reason. I know a dozen people who left them for that.

TEG
 
when I activated my iphone in store, I paid the 199 bucks right there for the 8gb. My first monthly bill has an extra 299 charge. I called them up,and the rep said I didn't pay for my 16g in store and it was charged to my account. I said I have my receipt and she told me to bring it to the store to get my money. WTF!
 
thechidz said:
att is the most cluster fuc*ed run company on the planet
Click to expand...

After dying sprint

Att will not do anything about it you will have too pay. Go to tmobile at least they will not cheat you out of money.
Click to expand...

Wrong, this kind of thing can be fixed easily. If they see you using iPhone without the data plan, they know something wrong has happened 🙂
 
idk if this is kinda like the situation above but...

my dad (and i) both got 8GB iPhone 3G's on release, and he wanted 16 but they only had it in white. So he waited for a while and after we got back from vacation and then BEFORE the 30 days were up, he went to the att store, did an exchange in which he would be allowed to restock it back to att (where we got it) and were allowed to get the 16GB at the apple store, because that day they only had it in stock. So anyways when we got to apple, they said my dads name wasn't on the system and we had to buy it at the non eligible price of 499. So my dad smartly just said ok and bought it and when we got home he called att and told em that they couldn't find his name in the system and they said ok, were transfering the 200 dollars back to your credit card 😀D

soo they CAN give you your money back if you explain to them what happened.
 
galactic732 said:
So it looks like ATT forgot to add a data plan to one of my iPhone lines on my family plan, which lead to $500+ of overage fees.

They seem to be clearly in the wrong but are delaying refunding my money back.

I thought an iPhone couldn't be used (unless unlocked) without a data plan, so how did I get out of the store without one? (kind of like blackberrys on verizon)

Also, has this happened to anyone else? any advice you can give me on how to talk to them would be great.
Click to expand...


Why did you even pay it?
 
My first Rogers bill after getting the iPhone was around $900. Clearly wrong. So, the first thing I did was call Rogers and tell them I wanted to return the phone and revert back to my Razr. I was transferred to "Renentions" and a nice woman not only credited me the overages and an additional credit for the inconvenience, I ended up getting a better plan for less money.
 
Trajectory said:
My first Rogers bill after getting the iPhone was around $900. Clearly wrong. So, the first thing I did was call Rogers and tell them I wanted to return the phone and revert back to my Razr. I was transferred to "Renentions" and a nice woman not only credited me the overages and an additional credit for the inconvenience, I ended up getting a better plan for less money.
Click to expand...

if you revert back to the raze, won't you have to pay cancellation fees for your iPhone? I ask because it is past the 14 day grave period, and I'm actually thinking about going back to my trio.
 
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