Att customer data breach! SSNs & Drivers License info stolen (UPDATE: only 1600 cust)

Hal~9000

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Sep 13, 2014
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EDIT: Looks like the breach 'only' affected 1,600 customers *whew!*




http://threatpost.com/att-hit-by-insider-breach/108705
AT&T is warning consumers about a data breach involving an insider who illegally accessed the personal information of an unspecified number of users. The compromised data includes Social Security numbers and driver’s license numbers.

In a letter sent to the Vermont attorney general, AT&T officials said that the breach occurred in August and that the employee in question also was able to access account information for AT&T customers.

“We recently determined that one of our employees violated our strict privacy and security guidelines by accessing your account without authorization in August 2014, and while doing so, would have been able to view and may have obtained your account information including your social security number and driver’s license number. Additionally, while accessing your account, the employee would have been able to view your Customer Proprietary Network Information (CPNI), without proper authorization,” said Michael A. Chiarmonte, director of finance billing operations at AT&T, in a letter to the Vermont AG.

The CPNI he referred to in the letter includes data that’s related to the services that consumers buy from the company. Chiarmonte said that the letter that the employee responsible for the breach no longer works for AT&T. It’s not clear from AT&T’s disclosure how many consumers have been affected by the breach or which other states may have citizens who are affected.

As a result of the breach, AT&T is offering affected customers a year of free credit monitoring, as has become customary in these incidents. The company also is recommending that customers change the passwords on their accounts.

“On behalf of AT&T, please accept my sincere apology for this incident,” Chiarmonte said in the letter.
Why the **** are employees able to access full SS #'s and drivers licenses so easily AT&T?! :mad:

Whelp... sure hope no one on the forum is affected :(
 
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GrumpyMom

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Sep 11, 2014
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Thank you for passing this info along. I hope my husband and I haven't been affected. I'll ask him later if he got any correspondence from AT&T about this. Jeez, on top of the preorder snafu that some of us were calling AT&T preorder purgatory and the fact I can't get much of a signal inside my house, we are just not loving AT&T very much right now. Usually, though, their customer service has been decent, so I'll give them at least that much.
 

Newtons Apple

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Mar 12, 2014
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http://threatpost.com/att-hit-by-insider-breach/108705



Why the **** are employees able to access full SS #'s and drivers licenses so easily AT&T?! :mad:

Whelp... sure hope no one on the forum is affected :(
I hate it when they say "unspecified number of users"!

Password changed

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And people want to pay with phones. Be prepared for more of this.
I am not jumping on that band wagon till I have to do so. So many here will take the leap just because it involves using their iPhone..
 

Hal~9000

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Sep 13, 2014
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Thank you for passing this info along. I hope my husband and I haven't been affected. I'll ask him later if he got any correspondence from AT&T about this. Jeez, on top of the preorder snafu that some of us were calling AT&T preorder purgatory and the fact I can't get much of a signal inside my house, we are just not loving AT&T very much right now. Usually, though, their customer service has been decent, so I'll give them at least that much.
NP. Just want to spread the word so others on the forum are informed and can inquire if they were affected / change passwords.

Data breaches like this makes me want to go prepaid. At least they don't require a SSN or drivers license...
 

Newtons Apple

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Mar 12, 2014
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Jacksonville, Florida
NP. Just want to spread the word so others on the forum are informed and can inquire if they were affected / change passwords.

Data breaches like this makes me want to go prepaid. At least they don't require a SSN or drivers license...
Nothing is really secure anymore. All of your doctor's records and information about you is now in a data base that is not even close to being secured. What happened to JP Morgan is juist a tip of the iceburg as most companies that got hacked are keeping it secret.

I suggest everyone join a credit reporting agency and set it up to alarm you if there are any problems. FreeCredit.com works well at about $20 a month and after tyou have been with them for a few months you can call them up to cancel and they will drop you monthly fee to $5 a month, well worth it. Twice a year they will let you pull all three scores for free. Sorry this is not an ad for them, there are many out there.
 

maflynn

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Staff member
May 3, 2009
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Boston
NP. Just want to spread the word so others on the forum are informed and can inquire if they were affected / change passwords.

Data breaches like this makes me want to go prepaid. At least they don't require a SSN or drivers license...
And yet, if it wasn't ATT it would be some other retailer that has your credit card info. I'm not inferring that this is not a problem but rather you cannot hide from it. :(
 

Hal~9000

macrumors 68020
Original poster
Sep 13, 2014
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Nothing is really secure anymore. All of your doctor's records and information about you is now in a data base that is not even close to being secured. What happened to JP Morgan is juist a tip of the iceburg as most companies that got hacked are keeping it secret.

I suggest everyone join a credit reporting agency and set it up to alarm you if there are any problems. FreeCredit.com works well at about $20 a month and after tyou have been with them for a few months you can call them up to cancel and they will drop you monthly fee to $5 a month, well worth it. Twice a year they will let you pull all three scores for free. Sorry this is not an ad for them, there are many out there.
Good advice. Seems like in the future people need to start checking their credit report daily just like they do their email or bank account. Right now I have the 1-year free due to the Target breach.

And yet, if it wasn't ATT it would be some other retailer that has your credit card info. I'm not inferring that this is not a problem but rather you cannot hide from it. :(
Sucky but very true :(

At least retailers didn't leak SSN's and Drivers Licenses like AT&T did :mad: ...'just' credit card info.
 

willmtaylor

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Oct 31, 2009
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Absolutely stinks for those customers, but a risk of the system. Another reason to be a vigilant and well-researched consumer.
 

maflynn

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May 3, 2009
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Boston
At least retailers didn't leak SSN's and Drivers Licenses like AT&T did :mad: ...'just' credit card info.
True, and having the SSN is a bad thing, though I don't recall needing to provide ATT (or VZW as that's who I'm with now), my driver's license. Its been a while since I signed up so I may have forgotten about that.
 

Merkie

macrumors 68020
Oct 23, 2008
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What has AT&T got to do with the iPhone? There are hundreds of carriers around the world carrying the iPhone. Please head over to attrumors.com, thx. :rolleyes:
 

LostSoul80

macrumors 68020
Jan 25, 2009
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Heh, strict privacy guidelines. Restricting access is too much, just dispense some friendly suggestions and you're set.
 

willmtaylor

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Oct 31, 2009
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What has AT&T got to do with the iPhone? There are hundreds of carriers around the world carrying the iPhone. Please head over to attrumors.com, thx. :rolleyes:
The ATT preorder thread has 870,000 views and 8,700 posts. I personally have Verizon, but if leaving a post on the most-viewed page helps some people out and prevents them from being a victim of fraud or identity theft, I'm ok with that. Are you not?
 

Hal~9000

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Original poster
Sep 13, 2014
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What has AT&T got to do with the iPhone? There are hundreds of carriers around the world carrying the iPhone. Please head over to attrumors.com, thx. :rolleyes:
Who pissed in your cheerios this morning? :rolleyes:
 

Merkie

macrumors 68020
Oct 23, 2008
2,104
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The ATT preorder thread has 870,000 views and 8,700 posts. I personally have Verizon, but if leaving a post on the most-viewed page helps some people out and prevents them from being a victim of fraud or identity theft, I'm ok with that. Are you not?
No, I'm not. This is an iPhone board. I come here to read what other people have to say about the iPhone. All iPhone unrelated chatter is just noise.
 

willmtaylor

macrumors G4
Oct 31, 2009
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No, I'm not. This is an iPhone board. I come here to read what other people have to say about the iPhone. All iPhone unrelated chatter is just noise.
The other day, my 3-year-old threw a conniption fit bc we stopped to help a guy change his tire, but she wanted to keep driving b/c we were headed to get a cake pop from Starbucks. We tried explaining to her that the inconvenience to her was worth helping someone out, but she just didn't get it. :cool:
 

Hal~9000

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Original poster
Sep 13, 2014
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The other day, my 3-year-old threw a conniption fit bc we stopped to help a guy change his tire, but she wanted to keep driving b/c we were headed to get a cake pop from Starbucks. We tried explaining to her that the inconvenience to her was worth helping someone out, but she just didn't get it. :cool:
Yeah, little kids (and even some forum members) don't always have the mental capacity to appreciate helping others. Glad there are mature people such as yourself in the world who do :)
 

*KID*

macrumors regular
Sep 16, 2014
155
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Boston, MA
The other day, my 3-year-old threw a conniption fit bc we stopped to help a guy change his tire, but she wanted to keep driving b/c we were headed to get a cake pop from Starbucks. We tried explaining to her that the inconvenience to her was worth helping someone out, but she just didn't get it. :cool:
Great analogy. I don't even have AT&T but appreciate the info, because I have friends who do.
 

TSKY74

macrumors regular
Apr 14, 2012
118
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Thanks for the post. I guess shortly AT&T users will start receiving the notification from AT&T about this and hopefully the one year credit monitoring service.
 

chrono1081

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Jan 26, 2008
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And people want to pay with phones. Be prepared for more of this.
You may want to read up on the security behind Apple Pay...there would need to be a breach coordinated across four areas and someone would have to have your thumbprint.

It's way safer than any current payment system.
 

naturalstar

macrumors 6502a
Mar 9, 2012
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The other day, my 3-year-old threw a conniption fit bc we stopped to help a guy change his tire, but she wanted to keep driving b/c we were headed to get a cake pop from Starbucks. We tried explaining to her that the inconvenience to her was worth helping someone out, but she just didn't get it. :cool:
Awesome.

While I don't have AT&T, my son does through his grandparents purchasing him an iPhone on their plan a few years ago. I've already sent text messages to let them all know. Only thing, my son may not see it right away since he is in the field currently, but he checks his phone as soon as he is able.
 

AdonisSMU

macrumors 604
Oct 23, 2010
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TMobile couldn't have asked for a better thing to happen to them. I'm going to see what I have to do to get TMobile instead. AT&T clearly doesn't want my $300/month business.
 

Eileen89

macrumors 65816
Aug 12, 2014
1,146
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This doesn't surprise me at all. AT&T is simply joining all the other companies like; Target, Acme, ect. who have had their customers data stolen.