ATT iPhone 4 Status??? Still not shipped!! Ordered 2 Days ago!

[BradClarke]

Yeah, but he may be able to get them to give him some discount or some compensation for the fact that he was initially lied to and then handled wrong when he called back. I realize that happens, but that doesn't mean they should just shrug him off when he calls to complain.

Point being it doesn't hurt to try and see if he can't get a discount or some small perk for his trouble and honestly, I could see how their CS so far has frustrated them (they didn't handle it right when he called them either. They could have explained that to him, been apologetic, and maybe not put him on hold and never have anyone actually get back to him when they said they'd get a manager).

I mean I work in retail and I would say they handled it improperly. Even if they weren't going to give him anything, they should have at least been apologetic and given him an explanation. And if they were going to get a manager for him, they should have gotten a manager.

All in all, small sucks but it adds up. You want to keep a customer, you try to keep even the small sucks to a minimum and not just keep adding to them.

I will put in a disclaimer htough that we didn't get the full text of the conversation or how the OP handled it. And judging by OP's post, I will say I'm willing to entertain that he may not have been so reasonable when he called (if you called yelling from the outstart and being very angry without even giving them a chance to explain, I'm not so surprised they didn't handle you so well. I'll say when I get a customer who is already yelling at me and not giving me a chance to explain or see what I can do or treating me like a total idiot, it makes me a helluva lot less motivated to want to do anything for him).

Thank you for understanding. Yeah it's not really the fact that it hasn't been shipped out yet, but its the fact I was told on the phone that they had them available and in stock.


I would have gone to the retail store, but My work schedule is really hectic I work at a web hosting company and I am on call allot and servers crash all the time when im on call and I end up having to leave restaurants sometimes or canceling appointment just to rush to work, it sucks. So I didnt think I would have and hour of driving to goto the apple store and then wait another 30-45 min to get the phone sign up and everything.


Its not my fault is ATT use a query system instead of a Live stock system, how am I supposed to know what they use, most retail stores use a live stock system once its sold to someone its sold cant sell it to someone else, its simple not available.

There is no way I would of known at the time of purchase over the phone that ATT uses a delayed system in updating there stock, If I knew there was going to be a risk, that my debit card was going to be charged immediately and that I might not receive the phone for 7-14 Days then I would of went somewhere else. But ATT reassured me that they had it in stock and it was going to be priority shipped with waived activation.

The reason im so furious is ATT, and how they deal with customers. I spoke to them very calm and reasonable, I work tech support my self on the phone I know what its like to be on the other.

This is not a complaint to Apple at all, but its to ATT and there whole system of ordering an iPhone through them.

I know allot of you guys waited for your preorder's for your iPhone 4's, but Im told you guys where not charged for your iPhone 4's until they actually shipped it. They charged me immediately so its not so easy to just cancel it then wait for a refund (who knows how long that can take with them) and then order it from apple. So to me they sold me something, have the money already (it not even pending in my bank anymore) and they did not have in stock, which would frustrate anyone.

 

[istud]

I had to register to reply to the OP.

Brad (OP)


Little did you know that you are fortunate you got the delay. I ordered mine on Friday (11/05/2010) and got shipping the very next day. Iphone 4 received from ATT tuesday 11/09/2010 and had yellow tint and a lower quality screen and scratches on the metal band. I believe the last batch ATT had was all week 42/43 so consider yourself lucky you weren't involved in that batch.

Fast forward to your delay, if you're on back order it means ATT is contacting Apple for new shipment which means you should be getting the latest and newest made stock. From what I have read, Apple's week 45 is pretty spot on flawless.

I went through 3 phones and they all had yellow screen at the ATT store so I decided to eat the restocking fee at the store and cancel my upgrade all together.

 

[Jordan921]

It's been only 2days. Give it sometime. There's no need to get worked up. Oh yea got my iPhone 4 day before launch it felt great.

 

[Middiebear]

Its not my fault is ATT use a query system instead of a Live stock system.

Ultimately it is your fault that you chose to order the phone through AT&T over the phone.

It's unfortunate that things didn't work out the way you planned... But you made your bed and now you have to lie in it and wait a couple more days.

The only thing a CSR can do over the phone is apologize and offer a courtesy adjustment to your account.

I don't understand what you thought speaking to a supervisor would accomplish either?

The supervisor is going to tell you the exact same thing.

It's not like anybody in a call center can go down to one of the warehouses and package/ship your phone out to you personally.

Next time go to the store directly...

 

[BradClarke]

Ultimately it is your fault that you chose to order the phone through AT&T over the phone.

It's unfortunate that things didn't work out the way you planned... But you made your bed and now you have to lie in it and wait a couple more days.

The only thing a CSR can do over the phone is apologize and offer a courtesy adjustment to your account.

I don't understand what you thought speaking to a supervisor would accomplish either?

The supervisor is going to tell you the exact same thing.

It's not like anybody in a call center can go down to one of the warehouses and package/ship your phone out to you personally.

Next time go to the store directly...

I know, I did get a little worked up about it, CSR just frustrated the situation more though.


But as a positive! mysteriously ATT has now upgraded my order to Overnight shipping Via FedEX Overnight. I never called them after I posted this, but the iPhone 4's will be at my door today at 3pm. I was told over the phone on Wednesday that it was not possible to upgrade iPhone orders to overnight shipping. I didn't think I would be saying this, BUT THANK YOU ATT FOR MAKING THIS RIGHT!

 

[vachargerfan]

Thank you for understanding. Yeah it's not really the fact that it hasn't been shipped out yet, but its the fact I was told on the phone that they had them available and in stock.


I would have gone to the retail store, but My work schedule is really hectic I work at a web hosting company and I am on call allot and servers crash all the time when im on call and I end up having to leave restaurants sometimes or canceling appointment just to rush to work, it sucks. So I didnt think I would have and hour of driving to goto the apple store and then wait another 30-45 min to get the phone sign up and everything.


Its not my fault is ATT use a query system instead of a Live stock system, how am I supposed to know what they use, most retail stores use a live stock system once its sold to someone its sold cant sell it to someone else, its simple not available.

There is no way I would of known at the time of purchase over the phone that ATT uses a delayed system in updating there stock, If I knew there was going to be a risk, that my debit card was going to be charged immediately and that I might not receive the phone for 7-14 Days then I would of went somewhere else. But ATT reassured me that they had it in stock and it was going to be priority shipped with waived activation.

The reason im so furious is ATT, and how they deal with customers. I spoke to them very calm and reasonable, I work tech support my self on the phone I know what its like to be on the other.

This is not a complaint to Apple at all, but its to ATT and there whole system of ordering an iPhone through them.

I know allot of you guys waited for your preorder's for your iPhone 4's, but Im told you guys where not charged for your iPhone 4's until they actually shipped it. They charged me immediately so its not so easy to just cancel it then wait for a refund (who knows how long that can take with them) and then order it from apple. So to me they sold me something, have the money already (it not even pending in my bank anymore) and they did not have in stock, which would frustrate anyone.

Just as a heads up, they always put a hold on your account when you first order it. They can only keep the hold on for so long, then it gets released. When the phone ships, they will then charge you for the phone. I got confused on that when I got the first iPhone. I had to remember to set aside a certain amount of funds in my account for when the phone actually shipped

 

[ulbador]

Just as a heads up, they always put a hold on your account when you first order it. They can only keep the hold on for so long, then it gets released. When the phone ships, they will then charge you for the phone. I got confused on that when I got the first iPhone. I had to remember to set aside a certain amount of funds in my account for when the phone actually shipped

When a company charges a credit card, there are two parts, an AUTHorization and a CAPTure. When they do the AUTH, they can hold that for up to 7 days. This is what reserves the funds. Once the product ships, they are allowed to do the CAPT, which actually transfers the money from your account to them. If just an AUTH is on the account, once it expires, the money will be returned to the purchaser.

 

[Orion126]

But as a positive! mysteriously ATT has now upgraded my order to Overnight shipping Via FedEX Overnight. I never called them after I posted this, but the iPhone 4's will be at my door today at 3pm. I was told over the phone on Wednesday that it was not possible to upgrade iPhone orders to overnight shipping. I didn't think I would be saying this, BUT THANK YOU ATT FOR MAKING THIS RIGHT!

So in the end you got worked up for nothing and still got your phone in 2 business days?

 

[istud]

let us know the week of the iphone you get