ATT Office of the President Phone Number

Discussion in 'iPhone' started by mimshub, Dec 21, 2008.

  1. mimshub macrumors newbie

    Dec 21, 2008

    Because the poor signal reception of my new IPhone 3G, I have persistently contacted both Apple and ATT to request assistance. I have recently downloaded the latest Apple update 2.2 and with no improvement.

    I finally was escalated to the Office of the President of ATT – here is the phone number 877-707-6220.

    I spoke with Ms. Washington. When you call you immediately get through – no recordings, etc.

    The reason for this posting is that there is a need for these folks to know about the signal reception problems with the IPhone. They did not seem to have a clue that this is a serious problem. There seems is a disconnect with this office and Apple – not sure why since this is a best seller for them.

    So if you get a chance give this office a call – let them know that there are many IPhone users out there having poor phone call quality, dropped calls, no signal, etc. Maybe enough dissatisfied customers will have some impact on their Apple partner.

    Worth a try
  2. bithacker macrumors newbie

    Nov 15, 2008
    Mines fine, and I travel the country extensively.. Haven't had an issue since 2.1. Sure yours isn't just defective?
  3. calvy macrumors 65816

    Sep 17, 2007
    Hahaha. The office of the president huh? Is that supposed to be Randall Stephenson, CEO of AT&T? Or Ralph de La Vega, president of AT&T mobility? Because as an AT&T employee I can tell you that even if this phone number gets in even remotely close to in touch with either of these men, neither of them will give a **** about you and your problems.
  4. deimos256 macrumors 6502a

    Sep 9, 2008
    How do you expect them to assist you? if you live in an area with poor signal do you really think they will put up a tower to just suit your needs?
  5. Rob Mclovin macrumors 6502

    Jul 24, 2008
    Sorry brah, ive never had a dropped call EVER. And if you did actually call teh CEO of At&t he wouldnt do anything for you unless you paid him a nice amount.
  6. doodads macrumors 6502


    Jul 17, 2007
    East BF, TN
    I'm going to waste my time calling them to tell them that you have bad reception? Don't think so.
  7. calvy macrumors 65816

    Sep 17, 2007
    I called the number. the recording does say something about it being the "South East Office of the President for Cingular Wireless". I'm guessing its yet another customer service number, and perhaps will get through to a higher level of management, but I still doubt Ralph is going to call you back and say "hey man, we're putting in a tower for you, thanks for your 80 bucks a month!"

    Also, for those not in the South East, here's some other info I found via a google search

    Eastern States 877-707-6220
    Western States 800-498-1912
  8. Interstella5555 macrumors 603


    Jun 30, 2008
    The president of a company is not going to have a direct number that starts with 800, 866, 877 or any of the like. Think about it, does anyone at your office have phone number that starts with any of those prefixes?
  9. FLAMETHROWER13 macrumors newbie

    Dec 21, 2008
    Truth Spoken.
  10. southerndoc macrumors 65816


    May 15, 2006
    de la Vega is fairly responsive. I found his email once and threatened a lawsuit against AT&T for some issues I had (which I won't go into). I had also complained to the FCC. Amazing how quickly I got an email response from him with it being carbon copied to a dozen people, one of whom was an attorney for AT&T who contacted me and was then referred to my attorney.
  11. bstpierre macrumors 6502a

    Mar 28, 2008
    I have a friend who used to be a vice-president in charge of marketing for a mortgage company and he had a toll free number that was a direct line to his office. He only gave it to his wife.
  12. MavsX macrumors member


    Jun 18, 2009
    this number works

    Eastern States 877-707-6220 (i'm in VA)
  13. meagain macrumors 68030

    Nov 18, 2006
    I'd like to ask him why I had to pay $700 for my phone!
  14. notjustgc macrumors 6502

    Jun 18, 2009
  15. TSX macrumors 68030


    Oct 1, 2008
  16. coolwater macrumors 6502a


    Jun 8, 2009
    I need Apple's COO Mr. Tim Cook's phone number.
  17. icurbyou macrumors newbie

    Jun 23, 2009
    At one point I had numerous dropped calls. Couldn't even contact AT&T before it would drop the call. Eventually after talking with three customer service reps one of them had me go to a local store to pick up a new SIM. Switched out the SIM and have had satisfactory service since.

    I wouldn't say dropped calls is one of my AT&T complaints... As far as other things though I'd have a hay day :)
  18. diabolic macrumors 68000

    Jun 13, 2007
    Austin, Texas

    Nor should they.
  19. MavsX macrumors member


    Jun 18, 2009
    hey man i still don't even have my iphones that i pre-ordered on June 9th! But i think they may finally come this friday. Of course it took me contacting half of the front office at AT&T..and talking wtih several of their executive response team managers.
  20. sam011989 macrumors regular

    Jun 17, 2009
    Tucson, AZ
    OOOO OOOOO PLEASE SHARE! give us a good story!
  21. 2k12rn macrumors newbie

    Nov 30, 2010

    I have never in my life seen a more horrible excuse for a cell phone company than AT&T. I've been with other companies before and I've never been as disgusted as I am with them.:mad: The customer service is the worst I've ever witnesses. One rep tells you one things and another rep tells you another! I've tried contacting the BBB and the complaints go to the office of the president. But they are just as bad. They are not a company who stands by their word. They are wishy-washy. There is no consistency and they are not cooperative by any means. I am contacting my attorney to get out of my contract with them because it's a waste of my money, time, and effort to be an AT&T customer.
  22. kas23 macrumors 603


    Oct 28, 2007
    Tell us something we don't know.
  23. rk1991 macrumors regular

    Dec 10, 2009
    Well if you threaten with a law suit that has some base to it they will obviously respond. However, if you just call up a random regional office complaining about the iPhone service they will not even think about it. Its just a waste of time and energy.
  24. SchuettS macrumors 6502

    Dec 4, 2008
    You didnt have to, you chose to.
  25. adztaylor macrumors 68000

    Aug 20, 2009
    Preston, UK
    Well if you do threaten someone with a lawsuit they do tend to be a bit lively in getting back to you :p

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