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ATT REP: "Removing Sim Voids Warranty"

M

matty1551

macrumors 6502
Original poster
Jul 7, 2009
289
30
Wow so i was calling regarding the activation process since I just got my 3gs in and I wanted to use it on a different line on my account than the one I upgraded it with. She told me that swapping the sim out on my own will void my warranty? WTF kind of crap is that. "Only a licensed apple proffessional can do this"

Sorry Guys, had to rant about this one
 
If you turn on your iPhone, it voids the warranty. If you so much as look at your iPhone, it will combust into flames.

IF YOU PURCHASE AN IPHONE, STEVE JOBS WILL BEAT YOU WITH A RED HOT POKER.

Did they not mention that too? Silly AT&T Reps.
 
matty1551 said:
Wow so i was calling regarding the activation process since I just got my 3gs in and I wanted to use it on a different line on my account than the one I upgraded it with. She told me that swapping the sim out on my own will void my warranty? WTF kind of crap is that. "Only a licensed apple proffessional can do this"

Sorry Guys, had to rant about this one
Click to expand...

Whoever you spoke to was obviously totally confused...
 
matty1551 said:
Wow so i was calling regarding the activation process since I just got my 3gs in and I wanted to use it on a different line on my account than the one I upgraded it with. She told me that swapping the sim out on my own will void my warranty? WTF kind of crap is that. "Only a licensed apple proffessional can do this"

Sorry Guys, had to rant about this one
Click to expand...

thats funny!! they tell you to take the sim OUT when you have a hard time receiving a signal or data problem.
 
The way i look at it when i call usually is not that they are totally confused, but that 9/10 att reps dont are ignorant and usually fairly incompetent and completely incapable of understanding the simplest issue without putting you through some sort of computerized line of questioning. The att reps might as well be outsourced to the middle east and asia like most of apple's calling (although i think some is), that way the person on the other end of the line would at least have half a brain, the problem then is being able to understand thick accents. Either way, i think that customer service and att are an oxymoron.
 
Wait. That's a SIM removing tool?

I thought I used that to test the scratch-proofing of the screen.

Wow.. EPIC FAIL on my part!
 
matty1551 said:
Wow so i was calling regarding the activation process since I just got my 3gs in and I wanted to use it on a different line on my account than the one I upgraded it with. She told me that swapping the sim out on my own will void my warranty? WTF kind of crap is that. "Only a licensed apple proffessional can do this"

Sorry Guys, had to rant about this one
Click to expand...
Well that is an easy one, just ask the RSC to show you the MyCSP item that explains that warranty exclusion. This ranks up there with the Apple / AT&T reps that claim there are / were special iPhone only SIMs. :eek:

It sure is not in the Apple Warranty and the iPhone User Guide even shows you how use the included SIM removal tool that they included in every new iPhone 3G or 3GS.

Dave
 
The sad part is... I almost took it to the apple store to have them do it. I didnt realize there was a sim unlocking tool right in the box.
 
matty1551 said:
The sad part is... I almost took it to the apple store to have them do it. I didnt realize there was a sim unlocking tool right in the box.
Click to expand...

I can sell you a box of 100 SIM removing tools for only $9.95. Just give me your credit card number :)

I'm surprised they said anything about the warranty. AT&T seems to want to keep as far as possible from the Apple warranty, claims and support. It's nice that employee was looking out for your best interest. ;)
 
avaloncourt said:
I can sell you a box of 100 SIM removing tools for only $9.95. Just give me your credit card number :)
Click to expand...

My son is in college in England and would really like those SIM removing tools. However, I am in Nigeria and would like to send you $400 for them. He really wants them, which is why I am willing to pay top dollar. Can you ship them to me? I will send check. :)
 
cellocello said:
I can sell you a box of 1000 SIM removing tools for only $0.95. Just give me your credit card number ;)
Click to expand...

But mine has the patented red non-slip coating shown with the ejector retracted for your safety...

paperclipL_350x250.jpg


iphone.aggie said:
My son is in college in England and would really like those SIM removing tools. However, I am in Nigeria and would like to send you $400 for them. He really wants them, which is why I am willing to pay top dollar. Can you ship them to me? I will send check. :)
Click to expand...

No need to send a check. For your convenience please provide me with your bank routing and account numbers and we will expedite your order.
 
iphone.aggie said:
My son is in college in England and would really like those SIM removing tools. However, I am in Nigeria and would like to send you $400 for them. He really wants them, which is why I am willing to pay top dollar. Can you ship them to me? I will send check. :)
Click to expand...

Thank you for a great laugh.
 
avaloncourt said:
But mine has the patented red non-slip coating shown with the ejector retracted for your safety...

paperclipL_350x250.jpg
Click to expand...

See, that was the OP's problem right there. He had a "red" paperclip which will definitely void the warranty. In order to avoid voiding the warranty (if not using the included SIM removal tool), one must use a "green" paperclip like this one...

images
 
iphone.aggie said:
My son is in college in England and would really like those SIM removing tools. However, I am in Nigeria and would like to send you $400 for them. He really wants them, which is why I am willing to pay top dollar. Can you ship them to me? I will send check. :)
Click to expand...

Hahahaha this was great. I actually just got one of these emails. Thanks for making me actually "lol" at work. :D
 
jessica. said:
Oh using a paperclip is wrong.
Click to expand...

http://support.apple.com/kb/HT1438 I paperclip is what apple says to use.

StoneColdSober said:
See, that was the OP's problem right there. He had a "red" paperclip which will definitely void the warranty. In order to avoid voiding the warranty (if not using the included SIM removal tool), one must use a "green" paperclip like this one...

images
Click to expand...

Exactly, otherwise they'll confuse it with the water damage sensor in the SIM card slot, not to be confused with one of hundreds of other things that turn red there.
 
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