ATT salesman was arguing with me..


outphase

macrumors 65816
Jun 13, 2009
1,290
32
Parts Unknown
I find the way to solve all disputes is to load wikipedia on the nearest internet-capable phone. If you were discussing the iPhone, I'd imagine you'd have one laying around nearby :)
 

HE15MAN

macrumors 6502a
Original poster
Sep 3, 2009
951
13
Florida's Treasure Coast
This x1000. Seriously, it is not hard to disprove a rep.
I just think it is funny. Heres how it went.

I was looking to add another line, and wanted to make sure that by adding that line, in no way affected my 2 year contract and renewal date so I can get the new iPhone this summer.

He says "What makes you think they are coming out with a new one this summer"

I reply "They have every year since it has been released, and they have shown signs pointing to a new one this year when they announced a new OS for it"

He says "No they havent"

I reply "Yes they really have"

He says "No they havent"

I say "Seriously, yes they have, do you get any training?"

He says "OK whatever the customer is always right, hows that? "

Wouldn't expect that from a 60+ year old. Figured they would have more manners :cool:
 

cdylanmr

macrumors newbie
Apr 9, 2010
25
5
Yes, either that or he was completelly clueless.
There's no point in trying to convice them, some of them are beyond ignorant towards the product they try to sell.
Agreed. Its kind of sad when they don't know much about a product they are trying to sell.
 

Shorties

macrumors 6502a
Jul 22, 2007
581
1
Southern California
He says "OK whatever the customer is always right, hows that? "

Wouldn't expect that from a 60+ year old. Figured they would have more manners :cool:
Haha, coming from someone who works in a Post office with 60+ year olds, thats exactly how I would expect someone that age to act towards a customer. I always felt like the AT&T store was like a DMV anyway.
 

tnisatard

macrumors 6502
Apr 1, 2008
447
0
His job is to sell cell phones

an AT&T salesman said the same thing

the iPhone isnt coming out this summer

Im pretty sure he only said that so he would lead me to believe that the iPhone wont come, and I shouldnt wait so I can upgrade now, which gives him commission

they are shadyyy
 

red5ive

macrumors newbie
Jun 18, 2009
25
0
Agreed. Its kind of sad when they don't know much about a product they are trying to sell.
Stories like this always remind me of when my wife and I went to a VW dealer in November 2005 to look at the newly redesigned Passat for 2006:

Me: Hi, we're here to check out the new Passat

Saleslady: (staring blankly, then frowning, then writing the word 'Passot' on a notepad) I don't think we sell those....

Me: Umm, there are like 10 of them parked over there. Is there someone else that can help us?

Saleslady: Sorry, today is my first day, I don't really know what we sell. I'll be right back.

We left.
 

bigjnyc

macrumors 603
Apr 10, 2008
6,282
3,355
I think once you are an educated consumer like most people here on Macrumors its best to avoid retail salespeople. When I go in to these places I pretty much already know what I want, but I can't help and overhear all the false information being handed out to other customers around me. Bestbuy has the best ones... wow do I hear some classic ones there.
 

Singin Hobo

macrumors regular
Jan 16, 2008
146
10
Texas
I bought an original iPhone and just attached the data plan to my original non-contract line... the next summer I bought a 3GS and was on the phone for hours explaining to an AT&T rep that was not locked into an existing contract just because I was already an AT&T customer. She was hard up that it would have been impossible for me to have an original iPhone without a contract.

I guess you can't really blame them... it's more than likely 'just a job' to most of these people and not everybody follows this stuff as closely as we. But yeah, it's frustrating if I know a thing and somebody not knowing it is slowing down my day.
 

goobot

macrumors 603
Jun 26, 2009
5,547
1,898
long island NY
it pisses me off do much when someone said the wrong thing.

when i didnt know anything about tech i had to always take there word and always got screwed. damn bitches.
 

marksman

macrumors 603
Jun 4, 2007
5,763
5
Ask him what the initials AT&T originally stood for..

Chances are he has no idea.

Then stomp on his foot, hard, and run out the door.
 

Intell

macrumors P6
Jan 24, 2010
18,872
368
Inside
AT&T stands for American Telephone and Telegraph. I'm not sure of the order for the T's though. I must agree that once you have existed on Macrumors or a site of it's kind sales people seem like snobs and they really have no idea about the products they sell.
 

LoganT

macrumors 68020
Jan 9, 2007
2,243
1
He probably thinks that the iPhone 3G and 3GS is the same phone because they look exactly alike.
 

DoNoHarm

macrumors 65816
Oct 8, 2008
1,120
12
Maine
Agreed. Its kind of sad when they don't know much about a product they are trying to sell.
it's not that they don't have manners, it's that they lie out of their teeth. they have a financial incentive to sell you the phone and their manager pressures them into saying whatever it takes. i honestly don't even think that they even realize what they're doing.
 

CocoaPuffs

macrumors 68010
Aug 23, 2008
2,004
3
There's a saying, "arguing on the internet is like..." and substitute "on the internet" with "with a salesman" for this case, and I won't finish the sentence... :)