I need your advice on what to do about this situation (scroll down for the crazy part; the beginning is a pretext to the situation): About a month ago, I went in to my local ATT store to check out the iphone. The store rep and I were talking, and he said he could get me 15% off my monthly bill and waive the activation fee. I went in this week to get my phone, and apparently he had some trouble pulling the strings to get what he promised me. Anyways, to make a long story short, he works for a while on the computer and asks me for my credit card and he swipes it and asks me to sign it. At this point, he hasn't shown me a contract or anything, so I have to ask him for a copy/receipt so I know what I am getting. He goes and gets the receipt and it does not show the 15% off, and it does not show the activation fee waiver. In fact, it shows the regular plan, the activation fee, 911 fee, some other surchages, and some outrageously high taxes that I calculated to be 12-19%. I kept insisting I get a receipt, but he said it would all show up in 1-2 billing cycles and that it should show up in a couple weeks. At the end of the transaction, he just ignored me by not shaking my hand (I didn't extend it, but I was looking to see if he would; he would not) and not saying anything. I just said thanks and left. So I left the store, and enjoyed my iphone. I went back today to ask what the 911 fee and surcharges are; I pulled up right in front of the store, and could see him with another customer. I am pretty sure he could see me as I walked right in the front, and he was 2 feet away from me facing me. I looked at him to say "hi" but he ignored me, and another rep approached me to ask if he could help. So I talked to this rep, and he didn't know anything so he got the manager. The manager came and said some BS like "sorry we are just a sales store, you have to call ATT to see what those are." I asked him if I could get a print-out or a verification of my 15% off and the activation fee waiver, and he said that my sales rep should not have done that and that he would have to talk to him. I had no idea what was going on with this store, so i just said "thanks" and left. A little while after I got home, guess who gives me a call??? The first sales rep that handled my transaction called me up and basically goes off yelling about how I got him in a lot of trouble because he was trying to do me a favor with the discounts. I told him I wouldn't be harassed, and if he kept yelling I would hang up on him. He wouldn't stop, so I hung up. My problem is this guy obviously looked up my personal information (or remembered it) and he has crossed a line. This is extremely unprofessional. He seems not to care about his job, as he said he was quitting anyways, and so I am starting to worry that with the information he has he may do something like charge me for lots of things I didn't agree to, or give my number out, or even come to my house to harass my family. What can I do in this situation? I don't want to make things worse, but how can I prevent him from hurting me and my family? I feel like if I just let it go, I will always be waiting to see what will happen; if I call to complain, he will get fired and he will take revenge. All I did was ask for a receipt or a document specifying the terms we agreed to in-person, and ask some questions about my bill. The other reps were pretty dismissive and rude, and this first guy now has my number and has crossed the line by calling me on it to harass me.