My new 5 doesn't seem to work at all.
Same here.
Since I've had three distinct problems with hardware & software on this iPhone 5, I've come to the conclusion it's best to re-frame how I view Apple. In this new mass produced, ultra high volume era, it's unfair to expect Apple to deliver what they advertise, as such superior products.
By thinking of them as more of an average mass market retailer, focused primarily on profits & grabbing market share, suddenly the scratches & software bugs are not so disappointing.
Furthermore, we know they have an obsession with elevating their image & that of their products, to unobtainable heights.
So instead of expecting them to deliver & make good on their boastful claims, it's so much easier to collapse ones expectations. Now there's far less disappointment & unfulfilled claims. After all, it's not magical or revolutionary, it's just a phone.
In that light it's much easier to let Apple do whatever they do, without expectation. It allows them to continue to spend a good portion of their time & focus on the legal assaults they seem to enjoy.
At some point if they choose to focus solely on the marketplace, and compete fairly with the rest instead of having them banned from being sold, Apple will prevail & be far better off than today.