AW broken while charging!

Discussion in 'Apple Watch' started by Fixu86, Jul 12, 2015.

  1. Fixu86 macrumors newbie

    Joined:
    Jul 11, 2015
    Location:
    Switzerland
    #1
    Just wanted to pickup my AW from the charger this morning and it looked like this :eek:.
    Heading for an Apple Store to get hopefully an exchange…
     

    Attached Files:

  2. leventozler, Jul 12, 2015
    Last edited: Jul 12, 2015

    leventozler macrumors 6502

    Joined:
    Feb 18, 2009
    #2


    "Generally in my business we joke about parts that are glued together." - Ali Athari (@11:50)



    I didn't know that the sensor part was also glued to the body. Check the above video at 2:20
     
  3. Fixu86 thread starter macrumors newbie

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    Jul 11, 2015
    Location:
    Switzerland
    #3
    I can clipp the sensor part back in but it holds only until I attach/disattach the charging cable for the next time.
    Maybe it was glued as well and the glue let go because of the high temperature in the last weeks (hot summer)
     
  4. GrumpyMom macrumors 601

    GrumpyMom

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    #4
    Good grief! That's hideous! Was the watch hot to the touch? Mine has on a couple of occasions been hot to the touch when taken off the charger.

    image.jpg
     
  5. Fixu86 thread starter macrumors newbie

    Joined:
    Jul 11, 2015
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    Switzerland
    #5
    No it wasn't hot when I removed it from the charger. I've also had it getting warm while charging but not this time.
    It was dark in the room and I was sleepdrunk, so first I didn't realize at all what happend. Not the way a monday should start!
     
  6. GrumpyMom macrumors 601

    GrumpyMom

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    #6
    I agree. Terrible way for your morning to start, but that's a Monday for you. Good luck and let us know how Apple responds to this. My watch has been exposed to a lot of heat and sunlight. But it's got the ceramic backing. I wonder if that makes any difference. It's possible you got one with a defect. Bummer.
     
  7. AppleWes macrumors 6502

    AppleWes

    Joined:
    Oct 9, 2013
    #7
    Looks like what happened to another person on the forms... except his Watch face/glass came off. It appears to be a defect with the glue holding each part together.

    Hopefully we don't hear too many more of these reports!
     
  8. GrumpyMom macrumors 601

    GrumpyMom

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    #8
    Oh I missed that post. I didn't realize the structural integrity of the watch relied so much on adhesives.
     
  9. AFDoc macrumors 68030

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    Colorado Springs USA for now
    #9
    Looks like someone has a case of the Mondays.
     
  10. Lennyvalentin macrumors 6502a

    Lennyvalentin

    Joined:
    Apr 25, 2011
    #10
    Since they don't want screws visible on the outside casing of the thing they have to rely on glue. I feel it's a bit crap (especially on a gold watch going for a hundred grand or more), as it makes servicing so much more complicated, but on the other hand most people don't need any service so usually it works out fine anyway.
     
  11. Rok73 macrumors 65816

    Rok73

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    Planet Earth
    #11
    You're not talking about the AW here, are you?
     
  12. Newtons Apple macrumors G5

    Newtons Apple

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    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #12
    I am sure Apple did it's homework on the glue. Glue is used to hold more and more stuff together than most of us realize.

    Even our new cars use less fasteners and glue instead.

    I would say these were likely a problem in assembly where someone forgot to apply enough glue or any all together.
     
  13. Fixu86 thread starter macrumors newbie

    Joined:
    Jul 11, 2015
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    Switzerland
    #13
    Got some bad news:
    I've been to the AppleStore with my AW. But no way to get an exchange, they will only fix my watch. This takes about 10 business days. I'm really disappointed because would this have happend to an iPhone I would have instantly get a new one. It looks like the service Apple has for the AW is not the same as for the other products…
    I'm really pissed of, my Tissot I also own is doing perfect since over 6 years and the AW falls apart after 2 month of use. I don't want to imagine how the AW is doing after some years when it's already starting like this after a few weeks
     
  14. sulpfiction macrumors 68030

    sulpfiction

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    Philadelphia Area
    #14
    Are their any 100k gold watches out there that use glue to hold them together?
     
  15. Mildredop macrumors 68020

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    Oct 14, 2013
    #15
    This is ridiculous.
     
  16. powerbook911 macrumors 68040

    powerbook911

    Joined:
    Mar 15, 2005
    #16
    If you have Apple Care +, you could call or chat online and they could probably do an advanced replacement for your problem. The phone and chat is often better than the stores.

    Of course, if you're in a return window, I'd try to go that route so that your serial number will still match your box though it's looking like there are enough problems, we will all eventually need replacements. I've had my haptic get so much weaker, I need a new one myself.

    OOPS, My apologies. I didn't catch you're in Switzerland. I suppose the policies may be different there. Good luck! They may end up replacing yours once it gets to the factory but the wait is not really acceptable in my opinion.
     
  17. Newtons Apple macrumors G5

    Newtons Apple

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    #17
    Where are you getting the figure of $100K?:confused:
     
  18. dschulian macrumors regular

    dschulian

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    Germany
    #18
    Check his nickname..sulpfiction!
     
  19. Lennyvalentin macrumors 6502a

    Lennyvalentin

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    #19
    Presumably my typo earlier in the thread maybe?
     
  20. Four oF NINE macrumors 68000

    Four oF NINE

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    #20
    Referring to the advanced bonding agents and adhesives used today as "glue" is a misrepresentation. Just saying.
     
  21. Newtons Apple macrumors G5

    Newtons Apple

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    #21
    It could also be the "assembly tech" is a misrepresentation
     
  22. AppleWes macrumors 6502

    AppleWes

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    Oct 9, 2013
    #22
    Fair enough, but glue is a lot easier for people to understand (without sounding pretentious).
     
  23. Four oF NINE macrumors 68000

    Four oF NINE

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    #23
    Interesting. I never considered precision in language to be pretentious. Nor do I feel the need to dumb down communications or expressions, I think that's an arrogant posture. Who exactly doesn't understand terms like "bonding agents" and/or "adhesives" ? I wouldn't expect to find that demographic well represented at a tech product site like this one.

    In fairness my own use of the term "misrepresentation" in my original post is a bit harsh.. "imprecise" would be more appropriate.
     
  24. cdewitt macrumors member

    Joined:
    Jun 15, 2007
    #24
    My girlfriend goes to take her sports edition off the charger aaannnnddd..............


    watch.JPG watch2.JPG



    This is astounding to me. She is taking it to a genius appointment in 30 minutes. Has anyone had similar problems?
     
  25. shortcrust macrumors 6502

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    Aug 7, 2008
    #25
    Get invited to many parties?
     

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