My new Apple Watch series 4 is stuck at the boot logo and won’t display anything other than the apple logo. It’s still connected via Bluetooth to my phone; I can see the battery percentage and it shows as a device in the bluetooth settings. Furthermore, my iOS 12 Apple Watch app on my new XS Max crashes on opening, meaning I can’t manage the watch at all. Even though the watch is only 2 weeks old apple wont replace it. They are insisting it gets sent away for repair. What’s even more frustrating is that they won’t accept it as a return unless it’s unpaired from my iPhone. I literally can’t do that as the iOS watch app won’t load. I’ve factory reset my iPhone but the app does the same thing. I’m picking that it’s crashing due to the watch being in a faulty state. Does anyone know of ways I can get the watch app to load? Then I can unpair the watch and send it to apple for service.