Back panel of Apple Watch keeps falling off

Discussion in 'Apple Watch' started by Zeos, Jul 11, 2016.

  1. Zeos macrumors 6502

    Joined:
    Jan 24, 2008
    #1
    The round back panel of my Apple Watch (SS 38cm) started detaching from the watch body. It just stuck to the magnetic charger when I picked up the watch this morning, and only a wire kept the watch and panel connected. Now it pops off when I lay it down on the desk, etc. Going to the Genius Bar to get it fixed. Will need to keep it away from water and sweat until then, since I'm pretty sure it has lost its water resistance property.
     
  2. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #2
    Keeps falling off? Pretty sure you're supposed get it fixed the first time it fell off.
     
  3. Zeos, Jul 11, 2016
    Last edited: Jul 11, 2016

    Zeos thread starter macrumors 6502

    Joined:
    Jan 24, 2008
    #3
    What a random comment. The first available GB appt isn't until late this week (apparently others are also booking appts for these expensive, subpar things). So yes, keeps falling off.
     
  4. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #4
    Your OP is pretty random too given that this is a widely reported issue.
     
  5. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
  6. BarracksSi Suspended

    BarracksSi

    Joined:
    Jul 14, 2015
    #6
    Then stop wearing it.
     
  7. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #7
    Or instead of waiting for the appointment, OP could call AppleCare.
     
  8. BarracksSi Suspended

    BarracksSi

    Joined:
    Jul 14, 2015
    #8
    FWIW, if mine falls off and it's long out of warranty (even accounting for AC+), I'd probably try gluing it back together myself as long as it's functional.
     
  9. ladytonya macrumors 6502a

    Joined:
    Oct 14, 2008
    #9
    It is a well documented problem, but I think I would stop wearing it until I could get in for a GB appointment.
     
  10. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #10
    Just put it back on and tighten the watch on your wrist a bit and all will be good.
     
  11. versifiercsvt macrumors newbie

    Joined:
    Sep 26, 2014
    #11
    Any update? Same thing happened to mine(SS38 model too), out of warranty/no applecare. Brought it to Genius Bar...they sent it out for service at no cost. This was on Sunday the 17th. I got the confirmation email that they have sent it out. I haven't gotten an update from them since. Lemme know how it went for you.
     
  12. jbachandouris macrumors 601

    jbachandouris

    Joined:
    Aug 18, 2009
    Location:
    Upstate NY
    #12
    I purchased AppleCare on mine and you can be sure if the back started falling off my SS Milanese loop, I'd be at the store waiting for a walk in appointment slot.
     
  13. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #13
    You're better off doing the express replacement if you have AC+.
     
  14. versifiercsvt macrumors newbie

    Joined:
    Sep 26, 2014
    #14
    UPDATE: After dropping my watch off at the Apple store on the 17th, I continually checked the repair status page at Apple website. It only showed that my watch was received at the store. Status went unchanged until last night. Watch was diagnosed and replacement was shipped out. It's currently on a UPS truck and out for delivery. ETA is later today. Pleasantly surprised at the turnaround.
     
  15. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #15
    Sounds like an improvement. Members were reporting one full week or longer in the beginning.
     
  16. versifiercsvt macrumors newbie

    Joined:
    Sep 26, 2014
    #16
    I was expecting Friday. But when I saw no updates at the repair status page all day Monday and most of Tuesday, I thought I may not get it back until next Monday.
     
  17. Willy2015 macrumors newbie

    Joined:
    May 12, 2015
    #17
    Happened to mine. Chatted with Apple. They said it is a known issue and would fix for free. I'm out of warranty but have apple care. They did not invoke app,e care just fixed. I did the express ship. They place an authorization on your CC. I got my new watch the next day sent it back in the shipping box (super easy Apple solution). They got old back in 2 days authorization disappeared from pending on my CC

    Super easy
     
  18. versifiercsvt macrumors newbie

    Joined:
    Sep 26, 2014
    #18
    I'd like to know if there's a way to tell if the replacement is a refurbished model or not. I checked that weird Serial Number website and it only shows when it was manufactured plus the specs of the Watch.
     
  19. Julien macrumors G3

    Julien

    Joined:
    Jun 30, 2007
    Location:
    Atlanta
    #19
    If you can't tell and never know then there is no difference to the end user. Refurbs can actually be better since they are 'hand' inspected/tested. Also either way it is covered by Apple equally.
     
  20. versifiercsvt macrumors newbie

    Joined:
    Sep 26, 2014
    #20
    True. Thanks.
     
  21. mzengr macrumors regular

    mzengr

    Joined:
    Nov 11, 2014
    #21
    The back on mine fell off on Friday night. I took it in on Saturday morning and got my replacement today.
     
  22. powerbook911 macrumors 68040

    powerbook911

    Joined:
    Mar 15, 2005
    #22
    Back fell off my August 2015 SS Black 42mm on Friday night. Bummed out as I had hoped to keep my original serial number and original box from this first edition watch.

    Plus, it took me I think 3 total watches to get this perfect one last summer so I'm a bit nervous about the replacement.

    I'm traveling next week so it's a while until I can request my Express Replacement (unless they would ship on a Saturday if I did today)?

    Looks like heart rate monitor unplugged too. I will try to wear for now.
     
  23. ivanwi11iams Contributor

    ivanwi11iams

    Joined:
    Nov 30, 2014
    Location:
    Atlanta, GA
    #23
    The bigger question here is, "What on earth is causing the back to come off...?"

    I've been thinking about buying another Apple Watch. But, I don't like the idea of the back just coming off the watch...
     
  24. powerbook911 macrumors 68040

    powerbook911

    Joined:
    Mar 15, 2005
    #24
    If I get one that is as flaw free as this one was cosmetically, most likely I'll have the second gen. before it did it again. A real shame those if you wanted to pull it out from time to time or those that do want to wear it for 2-3 years (no reason not to if you want), and then have that happen after warranty.

    Also I found out that connector that unplugged also detected my skin contact so basically I'm wearing it for the time because no messages come in, etc. as it's locked all the time now, but at least it keeps track of my activity despite being locked. No Apple pay either, but again come Tuesday I should be able to order there replacement, fingers crossed I get a good one.
     
  25. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #25
    Defective glue. The vast majority of us, including yourself, haven't had the back come off our AWs so it's simply a small subset of it, as is the case with any random manufacturing defects.
     

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